Fireboltt — Given cheaper price watch as a replacement o[censored]nder warranty costly watch

Website: www.fireboltt.com

Hello Sir,

I am frustrated now. I have waited almost one month for the replacement or repair and Firebolt has sent cheaper and smaller display watch as compared to original purchased watch. Firebolt is cheating? Let me explain the incident below.

I have purchased FireBolt Legacy watch display size 1.43 inch and which has cost 2499 inr on the purchase bill as well as on Firebolt website. It was having display issue so because it is under warranty period, I have submitted request for the same.

Firebolt has sent me replacement watch which has taken almost 15 days to be delivered and when I have opened it, it was FireBolt almighty watch which was the older version and having small display so I again have sent request for the same.

Now again Firebolt has taken almost 10 days and sent me FireBolt Rock watch which is cheaper in terms of pricing and also display is of 1.3 inch which is small as compared to my original watch purchased. Also price is 1799 inr which is very low as compared to my original watch purchased (2499 inr).

I have searched your website and I am attaching here screenshots of your products with pricing shown on your website.

The latest version of FireBolt Legacy is may be FireBolt moon watch which is having 1.43 inch display and having almost same features as was having in FireBolt Legacy.

If you want to send replacement watch then send me same as my watch FireBolt Legacy or send me FireBolt Moon watch.

If you can not send then please refund my money.
Do not send me any watch as a replacement which is cheaper than my original watch and having smaller display. Send me watch which is having same charger as having legacy watch and having display of 1.43 inch.

I have again submitted request to replace Firebolt rock watch but surprisingly they have closed the ticket and sent me email that you have registered complaint after 24 hours of product delivery. They are liar, there is no any policy mentioned on their website and they have not sent any notification where they have informed.

Also when I have searched, i found that they have mentioned 7 days time after replacement.

I want my same model watch or upgraded version of same model watch. I can not expect another watch as a replacement. They are sending cheaper watch in terms of price compared to original purchased watch.

Thank you.