Fireboltt Complaints & Reviews

Re: Reminder-10, Tried a lot but no solution- Worst Scenario for system n pick up --Gentle Reminder for your Ticket 4208756

JK
3:43 PM (3 hours ago)
to Boltt

Dear Team,

Reminder-10

last from the date of purchase & waiting for pick up.

CC- Legal advisor

Regds,
Jitender
Mobile No-[protected]

On Sat, Nov 1,...

Respected Sir/Madam,

I, Amit Kumar Sahoo, am writing to lodge a formal complaint against Fire-Boltt for their failure to provide a proper resolution regarding my order #[protected].

I initially received the product in a damaged condition, which I returned as per the company’s instructions. However, the replacement product sent to me was also defective. I returned it again, but since then, no refund or replacement...

We purchased a smart watch it faced some issues so we returned it as it was having 1 yr warranty policy, we are waiting for refund it's not yet done by the company...

I had purchased a Fire-Boltt Brillia smartwatch from Flipkart. Due to a functional issue, I raised a warranty claim through Fire-Boltt’s official support portal on 5th July 2025. My support ticket number is #4083669.

After waiting for several days, I was shocked to receive a completely different product — Fire-Boltt Maverick — as a replacement, instead of the originally purchased Brillia. This is not the product I paid for, and the replacement is, in my opinion, a downgrade in terms of both design and features.

If I had wanted the Maverick model, I would have purchased it in the first place and not spent extra money on the Brillia. I’ve already contacted Fire-Boltt support multiple times via email ([protected]@boltt.com) and tried calling[protected] but there has been no further response after their last generic email justifying the switch.

I am clearly stating my request:

1. Send the same model (Fire-Boltt Brillia) as replacement, OR

2. Take back the Maverick and issue a full refund, OR

3. If refund is not possible, at least pick up the Maverick, which I haven’t even powered on — it’s just lying unused and occupying space.

This replacement without consent amounts to unfair trade practice and violation of warranty terms. The company cannot decide on behalf of customers what is “equivalent” or “superior.”

I’ve also filed a complaint on CPGRAMS and plan to escalate through the National Consumer Helpline (NCH) and other legal forums if the issue isn’t resolved promptly.

Please look into this and take immediate corrective action.

---

Company Name:
Fire-Boltt (Boltt Sports Technologies Pvt. Ltd.)

Product Name:
Fire-Boltt Brillia Smartwatch

Order Source:
Flipkart

Replacement Product Received:
Fire-Boltt Maverick

Date of Complaint Registration:
5th July 2025

Ticket Number:
#4083669

I purchased a Fire-Boltt Ninja Call Pro Plus Smartwatch from Amazon India (Order ID:[protected]. The product is advertised as having IP67 water resistance, which should protect it from light rain or brief exposure to water.

However, the watch stopped working after being exposed to light rain, despite no misuse or submersion. I immediately reached out to Fire-Boltt customer support regarding the issue. They denied the replacement, stating “water damage is not covered under warranty” — which completely contradicts their own advertised feature.

I asked for further clarification, but they have not responded since. I also tried contacting Amazon customer support, but so far, I have received no resolution or meaningful help from them either.

This is a clear case of misleading product claims and poor customer service from both the brand (Fire-Boltt) and the seller/platform (Amazon).

I am requesting:
• A proper explanation from Fire-Boltt regarding the failure of a product with IP67 rating in rain.
• A full replacement or refund for the defective smartwatch.
• Assurance that the brand will be held accountable for advertising misleading specifications.

I hope this issue is addressed urgently.

I placed an order for Phoenix Ultra - Rainbow SS vide Order ID : #[protected] and paid an amount of ₹1412.72 after a special discount from your website site for (Discount) ₹186.28. I paid the amount upfront and I got the product at my address through Delhivery AWB No. : [protected].

I found that the watch is not working and its not getting charged. Though initially I thought that it would get charged if i charge it...

I ordered a Grey smartwatch, but @FireBoltt sent me a Blue one WITHOUT my consent. 🎭 Their customer service is a joke—2+ MONTHS of automated replies, fake policies, and a customer care number that’s NEVER reachable. 📵

⚠️ Major issues with Fire-Boltt’s service:
❌ Wrong product delivered – They don’t care!
❌ Helpline = Always busy!
❌ Only copy-paste automated replies!
❌ Fake policies to avoid accountability!

Even after filing a National Consumer Helpline complaint (#6685804), Fire-Boltt has done NOTHING!

@FireBoltt, if you care about your reputation, fix this NOW or face serious consequences.

Hello Sir,

I am frustrated now. I have waited almost one month for the replacement or repair and Firebolt has sent cheaper and smaller display watch as compared to original purchased watch. Firebolt is cheating? Let me explain the incident below.

I have purchased FireBolt Legacy watch display size 1.43 inch and which has cost 2499 inr on the purchase bill as well as on Firebolt website. It was having display...

I purchased two watches from Firebott on July 14, 2023, and October 26, 2023. Both of them stopped working after a short period. I raised a complaint on their portal on June 25, 2024, with ticket IDs 3144053 and 3144084.

They sent a WhatsApp message stating that someone from their team would connect with me to understand the issue and provide a resolution, but to date, I have not received any calls or emails....

Smartwatch stopped working and upon visiting service centre, asked for invoice which was not sent along with device. Upon requesting for a duplicate, seller closed the request without responding where a mechanism was available to avail duplicate invoice for such issues. Considered my request as special request and seller asked for invoice which was denied by the same seller when I lodged a pickup service available with the company. Projecting the same reason, seller rejected my complaint and grievance. My purchase was not from any 3rd party seller platform but only from sellers official company website. PFA same order copy which was only document provided by seller for my purchase. Trying to delay my request till warranty gets void. Watch is fireboltt Blizzard iconic gold with order Id[protected] on purchase date 23rd of Feb 2023 from fireboltt official website store.

Reference complaint no: 2616639

My FireBoltt 100% death. I am facing some issues regarding connectivity and not showing notification also. I already filed a complaint below on their website but they can't assist and reply to the customer support i am very disappointed with this case. So. Please replace my watch as soon as possible; I'm waiting for your valuable reply.

Thank You.

FIREBOLTT ULTIMATE BSW158 BLACK SS
Ticket ID-2614974 & 2516011
Invoice No-IRIBAG[protected]
Order Date 28/12/2023
Fireboltt Bakwas company box received today it's replacement Watch golden color ??
# I have purchased black color watch. # Wrong Color watch Received it's already replacement Watch
# 1st Watch not getting started, On-Off Button issue Now i had delivered wrong Color (Golden) Watch Received.
# Box Still seal pack not open because i didn't purchased golden color.
# Box information showing its golden color watch. In my invoice product showing SMARTWATCH BSW158 BLACK SS Replacement Watch received golden color.

Dear Sir,
I have been purchase Fire-Boltt Quantum Luxury Stainless Steel watch as on 24.10.2023 vide invoice no.AMD[protected] but its defective received there are so many features are not working then I complain to "[protected]@fireboltt-complaint.freshdesk.com" and customer care No.[protected] they are arrange to return then they resend said watch, when I received it as on 31.12.2023 but it is not start. further I complain but now they...

My firebolt phoneix smart watch was burned and fired suddenly

I want to cancel my order placed in firebolt website. I can't able to cancel my order on that website. So please cancel my order. My order I'd is[protected]

I have orderd the FireBoltt Nucleus SmartWatch since 1 year before . And I got the smartwatch display black so i charged the smartwatch but it didn't start . so i took the help of customer care theough email and helped to replace the smart watch and the replacement smart watch has not come yet to me home ...

Replacement item pickup Successfully but new product not delivered after 4 months above waiting..
Mentally harassment.. Not interested my issue resolved... Many times call, mail.

Fireboltt Smart watch company India

I purchased a smartwatch on 26 03 23 and it is faulty. It is not charging. I tried to file a complaint on their site but they only sent me an email with complaint no. And suggested to visit their service center. It is a new product and hence I want a replacement or refund of my money. They are not entertaining my complaint at all .

Made a transaction of Rs.1499/- through Snapmint on 15/03/2023 through Fireboltt website.

Downpayment amount deducted from my account but Fireboltt claims payment not received on their end and my order remains unconfirmed.

Looking to get the refund ASAP especially because the EMI will hit me soon.

Transaction ID: [protected]

Not receiving any updated of my refund. I've complained about my concern in fireboltt site.

Complaint ID: 757904
Order ID:[protected]

Several times I contacted fireboltt customer care to provide warranty for my watch. But they never responded me properly. Even their customer care people blocking our mobile numbers for not calling them. Every time we use to call them through different numbers. I raised complaint in fireboltt website, reply came like issue resolved. This company is not providing any warranty for any of their products selling in online.

I had ordered Fireboltt 360 pro Black, and due to it's overheating I returned the watch. After a few days I expected Replacement delivery, but they said (After taking my watch) that they had no stock left and will send a coupon code of 4999 to me. I Received the code and when I entered it on the Fireboltt website the coupon code was Invalid. I asked again and again for almost 20 times now to their customer service, and all they say is they have forwarded their details to their team and will reach back to me in 24 or 48 hours. They haven't even replied to my Gmail for about 2 weeks now. And they do not have refund policy and also do not send back the watch if you send for replacement It is a pre-planned move. Be aware, the customer service is supportive but will never reach back to you. I am facing this from 1 March 2023 to now 27 March 2023 and still no reply.
If i do not receive the replacement unit/Coupon code within next 2 days soon, I will file an Online Fraud Complaint at the Local police station.
Ticket no. 906291/1004797
Fireboltt replacement Coupon id gmail sent by manojsingh.pannu from Savex.in :[protected].

Hi sir/madam
I have ordered an samrt watch from firebolt company. I didn't receive any order from delivery partner or from the fireboltt company side there is no update they hve simply canceled the order
My order id :[protected]

Without even callingme they simply canceled the ordered wirhout minimum intimation to me
I suggest you guys dont buy it from fireboltt web site

I have maken replacement more than 5-6 times but they send me new peice each and every time product was defaulty. I was asking every time to give a good piece in working condition but there each and every piece were defaulty new one. but this time they send me used product.

Delay in refund/replacement of smart watch already received fireboltt company from me on 15.02.2023.
As per their email I have waited for long 7-10days. Then I have contacted customer care helpline number. They suggested me to go for voucher of my purchase amount 2999. Till now no voucher is created.
I am facing a horrible trouble regarding the same. Kindly investigate the matter.

Fraud company last 20 days I am calling and mailing for refund of my cancelled order but no one is answering properly. Just giving excuses every day and even they are not answering if giving a call by my registered number

Screen not working

My fireboltt watch stopped working for no reason. the display just went off and wont turn on after charging as well. the box claims that the watch is water resistant and it cant even handle a few drops of water splashed during a handwash. in the photo the watch looks like it has a full display where in reality, it has a very small display with big bezzels. very dissapointed

Device not being charged properly and battery draining out very fast. Product under warranty so have given the product to Vaishno Communication (Malviya Nagar, DL)service centre on 12/10/22, call code [protected]. They assured me that the product will get exchanged and will be given to me in a week or 10 days. But till date on 14/11/22, its almost 33 days passed, I haven't received any update about the product. I have contacted the service...