Fireboltt — Product returned and not sending the replacement unit

Address:India
Website:Fireboltt.com

I had ordered Fireboltt 360 pro Black, and due to it's overheating I returned the watch. After a few days I expected Replacement delivery, but they said (After taking my watch) that they had no stock left and will send a coupon code of 4999 to me. I Received the code and when I entered it on the Fireboltt website the coupon code was Invalid. I asked again and again for almost 20 times now to their customer service, and all they say is they have forwarded their details to their team and will reach back to me in 24 or 48 hours. They haven't even replied to my Gmail for about 2 weeks now. And they do not have refund policy and also do not send back the watch if you send for replacement It is a pre-planned move. Be aware, the customer service is supportive but will never reach back to you. I am facing this from 1 March 2023 to now 27 March 2023 and still no reply.
If i do not receive the replacement unit/Coupon code within next 2 days soon, I will file an Online Fraud Complaint at the Local police station.
Ticket no. 906291/1004797
Fireboltt replacement Coupon id gmail sent by manojsingh.pannu from Savex.in :[protected].
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