First Flight Couriers Complaints & Reviews

I had a deal with Freecharge for which they have send me a mail mentioning the Order number 252308 and Consignment number B31752548.
After waiting for a week I checked the consignment details on FirstFlight's Online tracking system.
I was shocked to know that in their system the said consignment is marked as already delivered to some XYZ person, there is no contact number of the receiver.
In reality I had never received my consignment and on trying to contact Either phone used to be busy or if it rings it goes to IVR and no one picks up the call.
I have already mailed them twice in 8 days, but all waste.

I request all of you not to deal with such irresponsible and fraud agencies.

FirstFlight is doing a scam as I understand. They are returning consignments to the origin after a month on the basis of false reason causing a lot of grief and pain, waste of money. This has happened in 2 of the cases for me where the consignment was booked at Mumbai and destination as Agartala. Both the times the reason provided was "insufficient address" that too after 2 weeks time. I had been following up with the Agartala FirstFlight center to get the delivery done but it seems the consignment never reached Agartala at all for delivery, it was resent from other regional office -- Guwahati. Have sent multiple emails to FirstFlight but no response, have called the corporate office and still waiting for a response.

Insufficient address is totally a false reason as the Speed post works fine without issues using the same address.

My Client M/s Supertech Limited has booked a consignment on 17.12.2010 (consignement No W[protected] to my office address. The consignment was delivered to me on 4th day i.e on 20.12.2010 at 17:30 Hrs by M/s DIXIT ENTERPRISES.

On wed tracking it was found that the consignment was reached in kolkata on 17.12.2010 itself.

I have send an email to firstflight authority 21.12.2010 at 14:41 hrs for the justification of delay delivery but till writting of this complaints i have not received any email regarding the justification in this matter.

Can the authority look into this matter and help me to get suitable comensation.

I have sent a courier on 17th of December for Ludhiana, however it is still not reached there.

My consignment number is D26273520 and the delivery address is as follows;


To,
C M BEDI
C/O, Dr A I BENJAMIN
DEPT OF SPM
CMC
BROWN ROAD LUDHIANA
141008

I have tried many times to reach by phone , but no one is picking up phone. Please help.
I found in online tracking that the courier is in pending status. This is not acceptable from first flight courier company.

--
Regards

Ashis Sau

Dear Sir/ Madam,

I booked courier from Hyderabad to thiruvarur on 13th December 2010 my consignment no is A29426658 ; till this date (21.12.2010) it has not reach the destination (it contains my original certificates)

If the address is insufficient they should either call the person booked or the Addressee; both the phone numbers are provided on that cover

I called the customer care but very very poor response from that person-Srinivas ; [protected] . I dont get any response from any of the offices ; Please do me the needful.

HI ALL

I AM RAJ, MY REQUEST TO ALL OF YOU IS NEVER TRY WITH FIRST FLIGHT COURIER SERVICES WHEN YOU ARE IN AN EMERGENCY TO RECEIVE / TO SEND ANY DOCUMENTS / PARCELS. THEY WILL PROMISE IN 2 WORKING DAYS BUT YOU WILL RECEIVE IT IN 7 - 10 WORKING DAYS OR YOU MAY NOT EVEN RECEIVE IT. THEIR ATTITUDES EXCEPT SOME ARE NOT ACCEPTABLE AND VERY UNPROFESSIONAL TEAM.

JUST GO THROUGH THE DETAILS BELOW SO YOU WILL UNDERSTAND

HI all

Even though i know that you have 2 parcels out of 3 with you since 9/12/2010. I had given you time to deliver the same on 14/12/2010. by 11 am. Now i have a question in my mind that are you guys professional ?. I would request you to keep the parcels with you it self.

I appreciate your follow up Ms. pooja, But nobody else is bothered other than you.

Regards

Raj Gopal
----- Original Message -----
From: [protected]@firstflight.net
To: HUB - BAE ; CSD - BAE ; [protected]@firstflight.net ; Kavita- Mumbai CSD
Cc: FITNESS HOURS ; I09 Basti Nau Branch ; Operations - Bangalore ; [protected]@firstflight.net ; [protected]@firstflight.net
Sent: Wednesday, December 15, 2010 1:15 PM
Subject: Re: HOPELESS SERVICE...I25603802



Dear Mr.Vinod,

Kindly Revert.....

Regards,

Pooja


On 12/15/2010 11:36 AM, [protected]@firstflight.net wrote:

Dear Mr.Vinod,

Pls find the below mail by c'nee, Why the same not delivered y'day, Pls confirm, & arrange to deliver the same today on priority.

Pls Find the enclosed att's for the same, & revert immediately....

Regards,

Pooja


On 12/15/2010 11:19 AM, FITNESS HOURS wrote:
What happened i have not received any parcel still. What is ur problem guys.

Regards

Raj Gopal
----- Original Message -----
From: [protected]@firstflight.net
To: [protected]@fitnesshours.in
Cc: Kavita- Mumbai CSD ; CSD - Bangalore ; I09 Basti Nau Branch
Sent: Monday, December 13, 2010 2:35 PM
Subject: HOPELESS SERVICE...I25603802


----- Original Message -----
From: FITNESS HOURS
To: [protected]@firstflight.net
Sent: Tuesday, December 14, 2010 11:17 AM
Subject: Re: HOPELESS SERVICE...I25603802


Kindly send the arrived parcel and give me the details of the siezed material with any documents so i can talk to them.

Regards

Raj Gopal

Dear Sir,

Same is hold as one pc is seized at delhi Airport, May be due to some difference in contents. Other two are hold at bae.

Kindly suggest, Shall we arrange delivery for two pcs at bae. As one is seized.

Regards,

Pooja


On 12/11/2010 6:10 PM, Kavita- Mumbai CSD wrote:
Pls ack to client mail

Thanks & Regards
Kavita Parab
Customer Service Exe


----- Original Message -----
From: FITNESS HOURS
To: [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflightcanada.com ; [protected]@firstflightafrica.com ; [protected]@wlink.com.np ; [protected]@wjtowell.com
Sent: Saturday, December 11, 2010 6:02 PM
Subject: {Disarmed} Fw: HOPELESS SERVICE



----- Original Message -----
From: FITNESS HOURS
To: [protected]@firstflight.net
Sent: Saturday, December 11, 2010 5:58 PM
Subject: HOPELESS SERVICE


HI,

MY CONSIGNMENT DETAILS ARE BELOW.

KINDLY GO THROUGH IT I FEEL THIS IS A HOPELESS SERVICE. I SHOULD HAVE RATHER TAKEN IT BY SURFACE.

I WANT IT TO BE DELIVERED ON TUESDAY BY 11:00 AM (14/12/2010) AT ANY COST OR YOU WILL HAVE TO BEAR THE LOSS HAPPENED TO ME DUE TO YOUR FAKE PROMISE TO DELIVER IT WITHIN 2 DAYS.

Domestic Shipment Tracking

Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
I[protected]Dec-2010 jallandhur bangalore Pending awaiting alternative instructions from consignor 10-Dec-2010

function cl() { window.close(); } function fcs() { self.focus() } Consignment Number : I25603802 Date Serving Location Status
07-Dec-2010 Jallandhur Despatched From Origin
08-Dec-2010 Delhi Despatched From Hub
08-Dec-2010 R Despatched From Hub
09-Dec-2010 Bangalore Arrived At Destination Hub
09-Dec-2010 Bangalore awaiting alternative instructions from consignor
10-Dec-2010 Bangalore awaiting alternative instructions from consignor



www.indiamart.com/fitnesshours/
www.fitnesshours.in
Best Regards,

Raj Gopal | Business Manager | Fitness Hours.
__________________________________________________________

Cell[protected] | Tel[protected] | [protected]@fitnesshours

Hi,

I have a consignment to be delivered number Docket Number ZM2706707. The status of the same is:


Priority Consignments (Z Category)
Back
Consignment Numbers
Consignment Number
Booking Date
Origin
Destination
Receiver Name & Contact Number

Status
Delivery Status
Time/Reason
Date
ZM2706707
2-Dec-2010
Pune
Bangalore

Pending
Address Insufficient
8-Dec-2010

Consignment Number : ZM2706707

Date
Serving Location
Status
02-Dec-2010
Pune
Despatched From Origin
08-Dec-2010
Bangalore
Arrived At Destination Hub
08-Dec-2010
Bangalore
Address Insufficient


I tried calling the Bangalore number. It’s coming busy everytime. I called the corporate office where they gave me another number in which the person is speaking in kannada. He was telling something about my address and it was correct. I could not understand the other things what he was telling.

I called the corporate office again as I needed somebodys number who can speak in English or hindi. They gave me another number and the number is always busy.

CAN SOMEBODY TELL ME WHY IT’S MENTIOBED AS ADDRESS INSUFFICIENT IF SOMEBOBY IN THE PHONE IS SPELLING OUT MY CORRECT ADDRESS????????

WHAT KIND OF DISGUSTING SERVICE IS THIS??? WHERE THE PEOPLE SITTING IN CORPORATE OFFIEC DOESNOT HAVE THE SUFICENT INFORM,ATION WHY IT IS MENTIONED LIKE THAT ADDRESS INSUFFICIENT??

WHAT ARE THEY THERE FOR ??? I COULD ALSO SEE ON THE NET WHAT THEY ARE TELLING ME??? SO I ALSO COULD COME AND SIT THERE IN THE COPORATE OFFICE DOING NOTHING…..

AND AHY THE HELL THE BANGALORE PEOPLE HAS MENTIONED IS AS INSUFFICIENT ADDRESS??? DON’T THEY WANT THE PARCEL TO BE DELIVERED???

WHAT KIND OF SERVICE DO YOU PROVIDE???

IT’S TOTALLY DISGUSTING…….!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Nobody has come to deliver this consignment till date whereas status is showing as “Party not available” on their site. Even I have spoken to Mr Inderjeet Kapoor (Mob No – [protected]) of Delhi branch yesterday, but he has to revert back yet. Also nobody is picking up phone at Ghaziabd office. Really surprising !!!!
Please help me.

Respected Sir,



MY NAME IS DILIP KUMAR. MY SBI CARD HAS BEEN THIRED TIME RE-DESPACHED. BUT NOT RECEIVED. I CALL TO GHAZIABAD COURIER OFFICE. HE SAID YOUR OFFICE IS CLOSED BUT MY OFFICE IS 7 DAYS OPEN. SIR PLS TAKE HARD ACTION.



COURIER DETAILS

1. CC7248541 DT. 03.12.2010 REF. NO. SB[protected]

2. CC6854062 DT. 19.11.2010 REF. NO. SB[protected]

3. 31.10.2010 REF.NO SB[protected]





THANKING YOU



DILIP KUMAR



MOBILE NO. [protected]



VAISHALI, GHAZIABAD

THE WORST COURIER SERVICE EVER!

I had sent a parcel from pune to the UK (in manchester) through the pune first flight office. the person there ASSURED me that it will be a door step delivery. even the receipt given to me has the receivers address of Manchester. Now, the parcel reaches UK and the receiver is asked to transfer 21 pounds in some account. why would they pay 21 pounds for shipments when i have paid 1500 RS here for the shipment? Why wasn't i informed? thet are losing customer value by this treatment. totally not acceptable. I repeat, I was ASSURED its a door step delivery. And such irresponsive customer care. The cost of my items were barely 1500 and now they ask for more money. horrible service.

I sent a parcel, which cossignment no.is (FD0143401) from delhi to france through First Flight Courier Ltd. 22days ago (dated:9/11/2010). The Air Way Bill No.of this parcel is [protected]. After your suggestion i contact to DHL, they confirmed it this parcel is LOST by mistake! I just can't believe the sheer lack of responsibility and the casual manner in which they conduct their business. I posted a complaint too in written. But their attitude is same, they are not takin any action against my complaint. Please refund all my money.

Dear Sir/Mam,

We have a month before through the first flight courier sent via courier a few Diwali gift but have not received them yet but they shown on internet the courier has been received. We are many time told them please sent for their POD but they are avoiding me and told us yet i don't have any POD when we received then sent you.Please take action against them.

I sent this parcel FD0143401 from delhi to france which containing very important documents, through first flight 15 days ago and still there is no news of that parcel, the first flight customer support has not responded to my inquiries. I just cant believe the sheer lack ok responsibility and the casual manner in which they conduct their business, stay away from this courier company, better send all your mail through the Indian postal system which takes lesser time to deliver and charges a quarter of the money you pay these thugs. Provide me status asap of my parcel.

Hello All,

This is my second bad experience with First flight couriers. My consignment was dispatched from Mumbai office (Ambernath) ,THANE 410213 Number: FB0108777 on Nov/19/2010 to USA Chicago 60120. The employee who took the package; said it will be shipped to USA home address on Tuesday i.e November 23rd 2010. The site http://firstflight.net/ has no updated tracking details as to where my shipment has reached and when I called NewYork office on November 22nd 2010 Suite Number: 500, 42 West, 38th Street,Newyork - 10018,United States of America.Ph:[protected] they said package has still not arrived.


When I told USA office I was told by India office that package will be delivered on 23rd November why you don't have update they said; we have no clue contact India office operation manager Mahesh:
[protected] Ph:[protected] you won't believe Watch men pickups up the phone and says office is closed.
Newyork office Naisha calls me after an hour and says, I've your package on Nov 22nd and if you wish to have expedite service pay us $35.00 and we will send it to you VIA UPS if not package will be delivered on Friday November 26th 2010 by USPS. First flight courier is scam and should be called as Last Flight.

!! Worst Service !!

JAi Pagare
[protected]
Mailto: [protected]@gmail.com

HI,

This is the second time iam facing this same issue with these worst useless company.I have been sent an important legal document from a bank and these worthless courier service has not even called me nor asked me a guidance for my adress but have put a delivery status in their web tracking that "Part not available".
The government has to take some or the other action to bad these buggers from their service.This is the second time iam facing the similar issue.The Worst courier company is First flight.

I have purchased online a wrist watch from Indiaplaza.in and the same was despatched by Indiaplaza through First Flight courier from Bangalore on 8th October,2010 vide consignment no F14143069. But I have not received the same yet as on 15th November,2010. The courier coo has not updated the status in their website also. I called up the First Flight customer care at [protected] so many times but they could not provide me the stauts.

Regards,

Nabarun Paul,
ICICI bank Ltd, 49 ladenla Road, Darjeeling-734101,west Bengal
[protected]

Dear Sir/Madam

The PAN Card department have courier sent through the First Flight courier Service on 04-Nov-2010 docket no ZB5847876, but it was not delivered to us and when we follow-up with the customer services and other than related the same staff were behaving very rudely and no response from them. Finally with great difficult they gave PAN Card Department phone no, but no response from them.


My kind request to you to help us in tracking this courier because its a very important in my life if it is not reached to us I going to lose my job. Please help us and take neccessory action against that company.

The First Flight Service is very worst………….. and details given below

Docket no.: ZB5847876
Name: Perumal Chinnathambi
Address: Room No.: 150, Opp-Spectra Motors, Kachpada No.: 2, Ramchandra Lane Extn., Malad – West, Mumbai – 400064.
Mobile: [protected]

PAN Card Consinment No.: [protected]
PAN Card No.: APPPC2204J

Thanking You,
Regards,
Perumal Chinnathambi

I live at the same address for the past fifteen years.
Consignment Number Booking Date Origin Destination Receiver Name & Contact Number Relation Status Delivery Status
Time/Reason Date
CC6587026 9-Oct-2010 Gurgaon Chennai Return To Origin
Address Insufficient 22-Oct-2010
Consignment Number : CC6587026
Date Serving Location Status
09-Oct-2010 Gurgaon Despatched From Origin
09-Oct-2010 Delhi Arrived At Hub
09-Oct-2010 Delhi Despatched From Hub
11-Oct-2010 Chennai Address Insufficient
13-Oct-2010 Chennai Party Not Available
14-Oct-2010 Chennai Address Insufficient
22-Oct-2010 Chennai Departure From Destination (RTO) - Address Insufficient
Top

Second Time

Consignment Number Booking Date Origin Destination Receiver Name & Contact Number Relation Status Delivery Status
Time/Reason Date
CC7043896 30-Oct-2010 Gurgaon Chennai Pending
Address Insufficient 4-Nov-2010

Consignment Number : CC7043896
Consignment Number : CC7043896
Date Serving Location Status
30-Oct-2010 Gurgaon Despatched From Origin
03-Nov-2010 Chennai Address Insufficient
04-Nov-2010 Chennai Address Insufficient
09-Nov-2010 Chennai Address Insufficient
10-Nov-2010 Chennai Address Insufficient
11-Nov-2010 Chennai Departure From Destination (RTO) - Address Insufficient



I would like to know the logic of the following observation by your Chennai Staff:
On 13th October shows “ Party Not Available”
On 14th October shows “ Insufficient Address”
2nd Time:
03-Nov-2010 Chennai Address Insufficient
04-Nov-2010 Chennai Address Insufficient
I was very much available on 13th October 2010 at the above mentioned address. How come the much verified residential address for Credit Card becomes “insufficient” for more than a month with this current mobile world.
The second consignment CC 7043896 is also says the same old story inspite of providing a more details with land mark to Chennai Office.
I really do not understand the logic behind these logistic errors.
I feel that many reasons would have not taken place and would have delivered a month ego if the real interest have shown a little.

This is in connection with the Late Delivery and bad behavior of the 'First Flight' delivery service and its people.
A consignment was sent from Pune to me at Bangalore on 2nd Nov which was supposed to be delivered within 3 days When it was not delivered to me till 6th of Nov i tried to track it on 7th on the net and to my surprise the status shown was a total . It said that the consignment reached on 4th Nov but could not be delivered due to bad wheather in Bangalore which is not correct as it was only a little cloudy on that day and we at Koramangala did not even experienced a shower of rain. Further it said that the consignment was sent to the address on 6th Nov but the party was not available which again is not correct as we seldom keep our house un-attended and particularly on 6th nobody went out of house and i myself was not keeping well hence was at home througout the day and night.Also, what made them not to deliver the consignment on 5thNov.
To top it all, when the deliveryman came to me just a few minutes before i.e.about 1800hrs(6pm) today on 8th Nov and i enquired about the delay, he made me talk to some gentleman on tele, from his co, as he was not able to talk either in hindi or in english. This man was very rude to talk and was either did not understand me or did not wanted to understand. I am afraid that this type of behavior of the employees of First Flight will surely going to further deteriot the image of the co which allready is at its low. Atleast he should have apologised for the delay instead of making false excuses.
Firstly the co should apologise on behalf of there employees and Secondly they should train there employees in communication skill, manners and attiquettes to avoid notices from consumer court.

I have booked a parcel of 2 kg from First Flight Courier on date 1 November 2010. Consignment No. D29961496. They offer delivery of packet on next day but still today is 4th day and yet they have not delivered my packet.
I want a strict and strict action against them or I will go to higher level for my grievences.
Please look into matter and I want justice from the Indian court rules.