First Flight Couriers — pan card not delivered, and abusive behaviour on complaint

The status for my pan was shown as "your pan card has been dispatched on 29-sep-2018 by first flight couriers pvt. Ltd courier vide airway bill no. B903z7865268, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 09-oct-2018." as of 10 october, the only update was "mumbai [protected] 14:54 dispatched from major acc. Hub".

The first flight website gives no contact for customer care. On calling the corporate office and regional office numbers, the phone is never picked up. On complaining through email on 8 october, and sending a reminder, i received a response on 9 october (The email chain is attached below) giving the last update as being sent to mau, and asking me to contact them and enquire. On enquiring at the mau office, i was asked to go to other offices and told to wait till evening on 10 october.in the evening, i was told to come the next day at 10 am. On going on 11 october, i was told to wait for half an hour more. On asking again after an hour or so, the person started misbehaving and told me to not disturb him, and that he had no record of the parcel. On showing him the email as also the fact that it is forwarded to him as well, he said that he does not understand any of it as it is in english. He also said that i can complain wherever i wish to, he does not care, and he is not going to do anything about the issue; if i want, i may search the bags myself.

Is this the sort of service a courier service is supposed to provide? And what sort of rowdy fraudsters has first flight employed? Earlier also, first flight has returned parcels, marking it as insufficient address, without so much as giving a call on the mobile number provided.

Such fraudsters should not be allowed to run a courier office at all. First flight, either get proper agents, or shut down your fraudster business.

And who is going to compensate for the monetary loss, as well as the mental harassment that first flight puts people through?

{disarmed} awb b903z7865268
From: rukhsar on tue, 09 oct 2018 16:05:54 add to address book
To: you & 3 others | see details

Dear sir,

Your said c/ment forwarded to mau branch so plz talk orther wise talk to our mau branch:
Address: hatthi madari lari cinema road near railway crossing mau, uttar pradesh, mau.
Phone: [protected]
Dear mr sunil,

As discuss with you the below c/ment received at varanasi branch on 05/10/2018 and same day forwarded at your end so plz check at your end and arrange delivery on urgent basis.

Azhar azmi
* mau 275101
*

Sr. No. Consignment no. Ref. No. Booking date type origin destination status received date destination branch delivery date delivery time pending reason receiver name & contact number relationship id check

1 b903z7865268 29-sep-2018 dox mumbai mau in transit

Manifest no. Boy0861270
Sr. No. Manifest type date & time manifest path

1
Out packet for dox
30/09/2018 14:54
Forwarded (Packet no : boy0861270) to mau from major acc. Hub-hub office having packet weight 0.705 kg.
2
Out bag for dox
30/09/2018 15:11
Forwarded (Bag no : boybg53384) to marol hub-hub office from major acc. Hub-hub office having bag weight 16.005 kg.
3
Dispatch
30/09/2018 15:17
Forwarded (Dispatch no : gb[protected]) via road connect by mh 04 gr 289 arrive at 05:59 to marol hub-hub office from major acc. Hub-hub office having weight 15.000 kg.
4
Receive
30/09/2018 15:38
Received (Manifest no : boybg53384) at marol hub-hub office from major acc. Hub-hub office having weight 15.000 kg.
5
In bag for dox
30/09/2018 15:38
Received (Document bag no : boybg53384) at marol hub-hub office from major acc. Hub-hub office having weight 15.000 kg.
6
In packet for dox
30/09/2018 16:12
Received (Packet no : boy0861270) at marol hub-hub office from major acc. Hub-hub office having weight 0.705 kg.
7
Out packet for dox
02/10/2018 00:31
Forwarded (Packet no : boy0861270) to mau from major acc. Hub-hub office having packet weight 0.705 kg.
8
Out bag for dox
02/10/2018 00:31
Forwarded (Bag no : boybg62839) to mahipalpur hub-hub office from marol hub-hub office having bag weight 8.105 kg.
9
In bag for dox
03/10/2018 16:37
Received (Document bag no : deibg85973) at mahipalpur hub-hub office from b i s f-hub office having weight 72.963 kg.
10
Receive
03/10/2018 16:37
Received (Manifest no : deibg85973) at mahipalpur hub-hub office having weight 20.000 kg.
11
Receive
03/10/2018 16:37
Received (Manifest no : deibg85973) at mahipalpur hub-hub office having weight 20.000 kg.
12
In packet for dox
03/10/2018 16:56
Received (Packet no : boy0861270) at mahipalpur hub-hub office from major acc. Hub-hub office having weight 0.705 kg.
13
Out bag for dox
04/10/2018 14:59
Forwarded (Bag no : deibg85942) to varanasi from mahipalpur hub-hub office having bag weight 10.925 kg.
14
Out packet for dox
04/10/2018 14:59
Forwarded (Packet no : boy0861270) to varanasi from major acc. Hub-hub office having packet weight 0.705 kg.
15
Dispatch
04/10/2018 15:25
Forwarded (Dispatch no : gd[protected]) via train connect by 12418-prayag raj arrive at 03:30 to kanpur hub-hub office from mahipalpur hub-hub office having weight 5.000 kg.
16
Receive
05/10/2018 07:49
Received (Manifest no : deibg85942) at varanasi hub-hub office having weight 2.000 kg.
17
In bag for dox
05/10/2018 07:49
Received (Document bag no : deibg85942) at varanasi hub-hub office from mahipalpur hub-hub office having weight 11.025 kg.
18
In packet for dox
05/10/2018 07:54
Received (Packet no : boy0861270) at varanasi hub-hub office from major acc. Hub-hub office having weight 0.705 kg.
19
Out packet for dox
05/10/2018 18:46
Forwarded (Packet no : boy0861270) to varanasi from major acc. Hub-hub office having packet weight 0.705 kg.
20
Misroute
05/10/2018 18:46
Misroute no (Varb734075) forwarded from varanasi hub-hub office of {orgcity} to mau-hub office of mau

Thanks®ards
Ms ansari rukhsar
Boy major dept
Mumbai 400059

— original message —
From: ibne azhar
To: ffcl ; [protected]@firstflight.net');"[protected]@firstflight.net ; [protected]@firstflight.net');" [protected]@firstflight.net
Cc: rukhsar ; [protected]@firstflight.net');"[protected]@firstflight.net
Sent: tuesday, october 09, 2018 3:21 pm
Subject: re: awb b903z7865268

Can i have an update please? The phones are not picked up, the emails are not responded to. More than 10 days, and the parcel seems to have not moved from the origin till now.
Do you not even have a working customer care number??

- umair azmi

From:"ibne azhar"
Sent: tue, 09 oct 2018 14:46:58
To:"ffcl"
Cc:"rukhsar","[protected]@firstflight.net"
Subject: re: awb b903z7865268

What sort of hellish service is this? Still no response. And the phone rings and never gets picked up.
Where is my parcel??? Can i have an update??

- azhar azmi

From: ffcl
Sent: mon, 08 oct 2018 16:46:31
To: rukhsar, [protected]@firstflight.net
Cc: ibne azhar
Subject: re: awb b903z7865268

Dear ms rukshar,

Please find below mail & arrange delivery.

*awaiting response!

Regards
Ffcl

On 10/8/2018 11:59 am, ibne azhar wrote:
hi
package with awb b903z7865268 was dispatched on[protected]. It has
been almost 10 days, and the package has neither been delivered, nor
is there any further update.
how many days does it take to deliver a domestic package? And why is
the status not being updated?
on the contact number provided on your website, it is either busy, or
when it rings, no one picks it up. What sort of service is this?

- azhar azmi