Flaberry.com — order cancelled but no refund

Hi

I ordered flowers from flabbry that were supposed to deliver on 14-feb-2019. But flabbry didn't deliver anything and cancelled the order due to non fulfillment of their service committment.

They have kept the money with them under flabbry cash and not giving that back to my bank account. I have tried contacting them time & again but they don't bother to reply even once. They are doing fraud on a huge level as millions of customers have been cheated the same was i was.

My order no :[protected]
Mail id : [protected]@rediffmail.com