Flaberry.com — they neither delivered the product nor are refunding my money

Address:	New Delhi, Delhi, 110075
Website:	www.flaberry.com

This is in reference to my order no. [protected] of an amount of Rs. 548.10 (PAYTM payment screenshot attached for reference). The order was for a bouquet of roses that was supposed to be delivered on 14.02.2018. No order was delivered on 14.02.2018. So I tried contacting their customer care number which does not allow to connect with any of Flaberry's executives. I registered multiple request via their website with request IDs as 215448, 215325 but no action was taken. I also tried contacting Flaberry through Facebook.com. Someone replied from their end stating they'll revert after checking the status (screenshot of chat also attached). But no one replied there after. Since then I have been trying to contact them so that at least I get me money as a refund. I have also raised a request ID 215767 on their website for the same but no response yet. This is completely unacceptable as a customer. At least I should get my money back. That's least one can expect.