[Resolved] Flaberry.com — very bad and worst service. ever order anything in flaberry

Kumaresan Thangavel

from Delhi, Delhi

Address:	New Delhi, Delhi, 110005
Website:	flaberry.com

Ordered a beautiful cake with flower for birth day occasion to deliver on 12 dec early morning and made additional payment to make early morning delivery. Item received on 12 dec late night. Totally spoiled the birth day event. I did not get the cake what i ordered and no flowers. Instead i got some cheap cake and 3 chocolates with worst packing. Without my knowledge and permission they changed the items and delivered. Still i did not receive my refund amount after sending so many mail and complaints. I request every one not to use flaberry.

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Jan 20, 2018

Complaint marked as Resolved

Flaberry.com customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Flaberry.com Customer Care's response Hi Kumaresan,

We tried calling you on your mobile number [protected] around 05:30 PM to connect the on same but we couldn't connect because call was not answered.

We feel sorry to inform you that due to local geographical conditions your order was delivered in the evening on Dec 12th, 2017.

We would also like to inform you that as checked the history of your order we found that one of our executives from customer support team share the information with you on call regarding the changes and the delay in delivery of your order and you were agreed for the same.

However, As we received your complaint, We investigated the case with the store team and found that Cadbury celebration chocolate box was not available in store, hence for the same price Dairy Milk Silk chocolates were delivered.

And, Also please note that the as per your complaint for cake it was delivered fresh but delivered in a carton box, which supposed not to be happen like that it was delivered.

Please accept our sincere apologies for the inconvenience you may have experienced with respect to your order

However, We would also like to inform you that as discussed with the Quality team we will provide you with the store credit of Rs.400 [Rs.200(fix time charges) & Rs.200(good will gesture)] which you can use with Flaberry on your next order.

We sincerely hope you will give us a chance to delight you!

We will take care of your future orders and definitely provide you better services next time and won't let you down.

We deeply value your relationship with Flaberry and are committed to providing you with the highest level of service simply because our customers deserve the very best.

Thanks & Regards
Team Flaberry