[Resolved] Flipcart — mobile black shark 2

deepakj23

from Delhi, Delhi

Address:

house number 26 type 4 NIPER SECTOR 67, Mohali, Punjab, 160062

Od[protected] order id.

I purchased mobile black shark 2. I used my poco f1 exchange buyback grantee for 8400/- (Which i purchased earlier).
Courier person did not deliver the mobile they say customer not available.
But they supply accessory which i ordered with this mobile.
I lost cheap mobile offer i waited for year and i lost poco f1 buyback grantee along with cheap mobile offer due to courier person mistake.
Now i am getting less buyback value and costly mobile.
I purchased buyback guarantee product which i am not getting buy flipcart due to flip-cart courier person mistake

Deepak joshi

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Nov 7, 2019

Complaint marked as Resolved

I TALKED COMPANY THEN RAISE ISSUE SO MANY TIME BUT FLIPCART NO LISTENING.EVERY TIME THEY PROVIDE NEXT DATE OF RESOLUTION BUT NOTHING HAPPENED FROM PAST SO MANY DAYS .28 OCT TO TILL NOW . CUSTOMER SUPPORT NOW DISCONNECT CALL WHEN I TRY TO SPEAK .THEY ARE NOT PROVIDING SUPPORT TO ME KINDLY DO NEED FULL

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2019

Flipkart Customer Care's response We will revert on it.

Nov 07, 2019

Updated by deepakj23 SIR YOU ARE GIVING DATE OF RESOLUTION FROM 29 OCT TO TILL 7TH BUT NOT ABLE TO SOLVE PROBLEM .DID YOU ASK COURIER PERSON WHEN THEY VISITED MY HOME OR CALLED ME .TRACK GPS LOCATION OR NEAR BY PACKET DELIVERED BY THEM .NO THREE ATTEMPT DONE,
THEY DELIVERED ACCESSORY ORDERED WITH MOBILE BUT NO MOBILE DELIVERED .

Verified Support

Nov 08, 2019

Flipkart Customer Care's response We will revert on it.

Nov 08, 2019

Updated by deepakj23 I AM WAITING AND PROBLEM IS STILL THERE NOT RESOLVED

Verified Support

Feb 25, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing in about the refund for your Black Shark 2 (Shadow Black, 128 GB)with order ID: OD[protected]. We’d like to confirm that the seller has refunded Rs 18708 to your Credit Card Emi on 26 Oct 19 and this amount should have been credited by 05 Nov 19.
In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status. If they are unable to help, you may raise a dispute with the bank's grievance cell. Your kind understanding is appreciated.