Flipkart — About a refurbished Mobile phone

Address:	Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Bengaluru District, Karnataka 560103
Website:	2gud.com

My order no is OD[protected], which I placed from 2GUD, an extension of Flipkart. The refurbished phone I got is not upto my satisfaction or I highly doubt if the phone is genuine. I wanted nothing but return this phone so I can get the refund. But none of them helped me. On my first request to approve the return, i was taken consent for Filing FIR, which I gave as I did not have understanding to what procedure they are following. However, I did not provide them my ID proofs after I understood what they are actually doing. I had problems initially for requesting the return. Afterwards, I have been trying to get my issue resolved by them but they are highly unprofessional and do not even respond to the email. All i get is a new email saying that my issue will be resolved by the new Date. I spent my almost Rs12000, I cannot let them hoard my money . I request you to take a legal action on the behalf of my complaint against them. Kindly help me get my hard earned money back.