Flipkart — About Return item

Address:

Mumbai City, Maharashtra, 700403

I want return and refund my item..without any excuse..i requested for return so many days ago..but flipkart team is giving me so many excuse..but i can't take this..why this type behaviour with us..is that 10 days return gurranty ???? Flipkart team told me that return will be under 21 to 23 rd august..but not happend..why ?? And after that i recieved a sms..that ws reatailer unable to take return my item..