Flipkart — About their exchange policy

I have ordered new TV and wanted to exchange my old tv and it was clearly written in the flipkart application that they will accept old TV in exchange even if the screen is broken but the reality is different, delivery agent refused to pick up my old TV saying it does not match the exchange criteria so I showed him the eligibility criteria in app but he is not ready to take my exchange. This is completely a fraud and this is not acceptable their exchange criteria should be followed in real time also