Flipkart — Account blocked and issue unresolved

Hi Team,
I have purchased a product on 17th july 2022, the product i received is damaged and requested for replacement but the seller has cancelled it. I have raised request 5 time but all the time seller cancelled the request without any reason and not a single time anyone has contacted me from flipkart.
Now even my Flipkart account has been blocked two times for requesting the replacement of damaged product.l never violate its terms of service or its privacy policy. please review my account and i request to you that please unblock it. And resolve my issue and refund it. Kindly look into the matter.
Thank you.
My name - Seemab Akhtar Khan
Flipkart account number - [protected]
Email ID - [protected]@gmail.com