Submit a Complaint
Mobile Handsets
Flipkart

[Resolved]  Flipkart — account hacked and paylater credits used

Address:Bangalore, Karnataka
Website:www.flipkart.com

My Flipkart account id with [protected] was hacked and the mobile number and email id was updated to another mob and email.Even after complaining for several times the customer care never resolved my problem.It was then showing no account with this mobile no. and email so I created a new account with same mobile no.[protected] as one customer executive told and was using that account and also had several orders with that account.But now firstly I was unable to login and even unable to update the password but after sometime got logged in account but saw that there were 3-4 orders with paylater which I hadn't order and also my orders were missing from that account.Now I am receiving the messages to pay dues of paylater of 4769 Rs which I hadn't use and they are calling me all the time like harrassing me.
Was this information helpful?
No (1)
Yes (5)
Dec 28, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2018
Flipkart Customer Care's response We will revert on it.
Dec 17, 2018
Updated by Harshal@9 I received a mail and I told them to call after 7pm that day but even after 3-4 days I didn't receive any call messages and email from their end. I had raised the issue but 6-7 days are over and their customer care are telling me to wait. I don't think Flipkart will resolve the issue instead they will ask me to pay the money which I won't and finally ending to complaint in cyber cell. Flipkart customer care is hell and they never ever help us they just lie .
Dec 23, 2018
Updated by Harshal@9 Finally I got call from Flipkart and they asked me to send details of last three details which I sent them just minutes later later I got that they are sorry for all and all details by me are true and they assured me to solve the issue by 3-4 days but even after 4-5 days they are just increasing the resolution date and I didn't got any resolution even after 15-16 days. This is Flipkart's customer care for you.Very shameful as it is taking 15-16 days to resolve a issue.
Dec 28, 2018
Updated by Harshal@9 At last they have resolved the issue but it took 15 days.Anyway I am satisfied with the thing that they have successfully resolved my issue.Thanks Flipkart...
Complaint comments 
1 Comment

Related Flipkart reviews

[Resolved]Flipkart.com - Book Not Recieved3[Resolved]Flipkart.com - False promise and shipment failure25[Resolved]Flipkart - The people working in Flipkart3[Resolved]Flipkart - List Price & Discount1[Resolved]Letsbuy.com - Item not shipped
View all 46710 Flipkart Reviews

Comments

My Flipkaert accoutn got hacked, with that pay later option 70k has been debited .no response from flpkart, n number of times i have raised to customercare. no response. now i got a call from IDFC Bank in which they are tieing up for pay later option
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46710
    Pending
    0
    Resolved
    25442
    View all 46710 Flipkart reviews & complaints
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information