Flipkart — Acer Aspire 7 AMD Ryzen 5 Hexa Core 5500U - (16 GB/512 GB SSD/Windows 11 Home/4 GB Graphics/NVIDIA GeForce GTX 1650) A715-42G Gami

Address: Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore KA IN 560034

Website: www.flipkart.com

I have ordered this same product on date Fri, 4th Oct, 2024.
It got delivered to me on Sat, 12th Oct, 2024, On the same date i raised a return request for the product as the ram specification were different from what i ordered. I got the same model with just 8gb ram. and since then i not even once have been properly contacted by the Flipkart backend team in order to resolve the issue. every time i contact the custom care they say that to wait for 24-48 hour at the time the backend team will contact but not even once did they contact. Its been multiple such time i have contacted them and they just extent the time by says they will contact in another 24-48 hour but they don't neither they update me if its even been considered. i have read online from multiple user on online socials that Flipkart does that.
i want the product to be returned with full refund.