[Resolved]  Flipkart — Acer Nitro 5 Ryzen 5 Hexa Core 4600H Laptop

Dear Flipkart,

Order ID :- OD[protected]

This is regarding Acer Nitro 5 Ryzen 5 Hexa Core 4600H Laptop

We have ordered the laptop on 2nd Oct 2021 from your website Flipkart - Order Value 55990 - Payment Mode - Card - Delivery received on 5 Oct 2021. (Seller - CORSECA)
All packaging is good and started unboxing. we tried to start laptop but it’s not working & Dead & Informed Flipkart Its dead pleas replace it.

A. Flipkart schedule Technical visit with Jeevs :- 1st Tech visit completed - Remark given product is dead
- we have received text your return cancelled ( customer support said return rejected because customer don't like product)

B. 2nd time Flipkart schedule Technical visit with Jeevs - Remark given laptop dead on arrival & Not working
- we have received text your return cancelled ( Customer care said given remark is different - issue resolved & product dead)

We asked Flipkart why all time jivas Tech visit remark and flipkart remark are different just they apologies and given solution.
After 3 rejection & 7 days multiple conversation we got replacement on 12th OCT.

12th October we have received laptop and created unboxing video also & surprisingly replaced product also dead.

A. 13 Oct Morning 6.00 AM I asked Flipkart support for tech visit & Return but Flipkart said No need tech visit only schedule pickup.
On 15th Ekart came for pickup and denied & Inform flipkart to schedule tech visit. ( EKART given wrong comment - product mismatched)

B. on 16th Flipkart schedule 1st Technical visit with Jeevs :- Flipkart Executive Not visited & given product mismatched Comment.

C. on 17th Flipkart schedule 2nd Technical visit with Jeevs :- Flipkart Executive Not visited & given product mismatched Comment.

D. Dated 18th oct 2021 again rcvd a Misscall from tech visit person and then rcvd a message stating as:
Dear Customer, our technician tried calling you for TECH_VISIT of Acer Computer (AN515-44/ AN515-44-R9QA / AN515-44-R8VS) (Case ID: FLVA-EE15AV-62TH7A-WKL3O9-1OHMCCT), however, could not connect. We will call you back. For any further assistance, please reach out on http://fkrt.it/KAL428uuuN. Pls share feedback http://fkrt.it/nt5HGvNNNN
-Flipkart

E. on 19th morning Flipkart schedule 2nd Technical visit with Jeevs - Flipkart Executive visited & (given remark - dead on arrival )
- we have received text your return cancelled ( Customer care said given remark is different - damage body & product dead)

Dear Customer,
TECH_VISIT of Acer Computer (AN515-44/ AN515-44-R9QA / AN515-44-R8VS) (Case ID: FLVA-D1JQ5Y-7G5B4F-NKCT48-RC7HXYS) was successfully completed. Your Return will be CANCELLED.
Pls share feedback http://fkrt.it/RDrPUhNNNN
We hope you are happy with the service provided. For any further assistance, please reach us on http://fkrt.it/R8p4_vNNNN
-Flipkart

F. Called to Flipkart asking for resolution, person informed the feedback is wrong required to reopen case with proper remark. And so he did as informed dead on arrival.
Today Date 19th Got the Call from Flipkart very confidently saying, your issue will resolve, and the courier will reach you on 20th
Return Request Approved on Tue 19th oct 3.30pm
Tracking Details as follows. Dated 20th Oct (https://ekartlogistics.com/shipmenttrack/FMPR[protected])
Tuesday 19 October 03:31:25 PM Jhajjar Pickup Requested
Wednesday 20 October 09:05:56 AM Nagpur Out for Pickup
G. Date 20th Oct. Rcvd the Message
Out for Pickup: acer Nitro 5 Ryzen 5 H... with tracking ID FMPR[protected] from flipkart.com, will be picked up before 9pm today by an EKART Wish Master (call [protected], PIN 187). Keep the product ready with all accessories and tags for verification.
After Waiting Long hours again I asked the status @ courier reverse pickup, instead they asked me whether courier guy picked the product I said no.
Below are the Chat Details 20th oct 2021:
Please confirm whether the pickup of your product is completed or not.
3:24 pm
Not completed
3:24 pm
Thank you for sharing the details.
3:25 pm

And Mail I received:
Hi M-------,

We're writing to you in continuation to your last contact about the pickup status related concern for.

As confirmed by the courier service provider, the pickup of your product was cancelled. However, since you've confirmed that the pickup of your product was done even after the cancellation, please send us a snapshot of the pickup {acknowledgement receipt/SMS} by replying to this mail. We will look into this and help you further.

Hope to hear from you soon.

Thanks,
Shivang Joshi
Flipkart Customer Support

In this Regards, who is misleading?

H. The Matter Will Not Stopped here next message was:

Pickup Rescheduled: acer Nitro 5 Ryzen 5 H... with tracking ID FMPR[protected] from flipkart.com could not be picked up today. We will try again tomorrow. Click to give feedback: http://ekrt.in/u11iCvNNNN
Again I requested the Call, and received on
Flipkart Service guy said the matter with wrong remark of broken and damaged product and required to be reopened again with correct remark.
Here How Flipkart Service are playing with Customer, on 19th only Tech visit Given remark as Dead on Arrival and escalated as per previous conversation.
How they are cheating with us.
And the next message I received as:
Issue Craeted and will resolve on 21st oct 10.49AM.
Also the mail..
Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 21 Oct, 10:49 AM.

Thanks,
Flipkart Customer Support

At the End Rcvd One more call time 7.45pm 21st oct 2021, kya sir app mujhe sun pa rahe..3 times…and disconnected and rcvd message as usual trying to get in touch…..

Everytime seller rejecting order and flipkart only watching.
How it is possible every time Technical Person visit remark is getting changed.
Number of time seller rejecting return or refund request without any reason.
Clearly looking like Flipkart is Involved in this case and manipulating things.