[Resolved] Flipkart — acer swift 3 sf315-52g laptop

[Resolved] Flipkart — acer swift 3 sf315-52g laptop

A ashkrjha from Bengaluru, Karnataka

Order id: od[protected] I ordered a laptop acer swift 3 sf315-52g on 10th october during the big billion day sale (@ 44990 inr). The estimated delivery was on 16th october 2018 but it has not been delivered yet. When i called the customer support, they say it has been damaged during shipping and now you have to reorder it. The price of the laptop is 64990 inr now, which is 20000 rs greater than at which i ordered it. If there is stock, why can't flipkart replace the damaged product. They don't even tell me the sellers/retailers name so i can file a complaint in consumer forum. +2 photos Was this information helpful? No (0) Yes (0)
Dec 1, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Oct 31, 2018 Flipkart Customer Care's response Customer raised a complaint stating that the order was cancelled and informed as shipment damage. We have interacted with the customer and informed that the order was cancelled by the seller due to shipment got damage when it was on way to deliver to him. Informed the customer that price adjustment can be done on the same purchase if he wants to do. Customer don't want the price adjustment. Customer was not happy with the delay and service. Apologized for the same and feedback noted. All information were shared. Hence, closing the case.
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