[Resolved]  Flipkart — Action not taken

OD[protected] I complaint about refund request of my Asus vivobook go OLED laptop 15.6 inch to Flipkart on 30th March, 2023 and a technician visit was arranged which the technician came on 7th April, 2023 to my house and did some basic troubleshooting but the problems like display flashing which occurs everyday 5 or 6 times with touchpad and sound problems. These things and that the technician had visited, I told Flipkart several times through mails and calls still they are sending mails about tech visit and not initiating my refund request.
Flipkart is giving contradictory information to me as well as the consumer forum that the seller has arranged for a pickup whereas in personal mail they are stating that they would talk with the brand.
Under these conditions, already my first emi has been deducted and the second one is approaching, therefore I need the refund immediately or I will take up this issue with higher authorities and disterict consumer forum.

Once again I state the the tech visit was done on 7th of April, 2023 Friday. I also have proof to support my statement. Sometimes the touch pad is also not working and under these conditions, I need either a replacement or full refund.

For your information, the first emi has already deducted by the bank and the second emi is also approaching but there is too much delay from Flipkart and the seller. For any kind of monetary loss, Flipkart and the seller will be responsible and I will definitely take the help of the law for compensation and delay.