Flipkart — adda slippers poor quality - cheating by flipkart

chandresh2

from Udaipur, Rajasthan

Address:

3 PA 46, Prabhat Nagar, Sector-5, Hiran Magari,, Udaipur, Rajasthan, 313002

I have purchased adda slippers from flipkart (https://www.flipkart.com/adda-slippers/p/itm17fd1f429c217?pid=SFFF5BEJUSXGAGUD&lid=LSTSFFF5BEJUSXGAGUDL0...⇄ through order id# od[protected] dated[protected]. After wearing such slippers for one day, second day they have been damaged.

I sent request for replacement to flipkart. Flipkart had accepted my request of this. Today the person from flipkart came and told these slippers can't be replaced, as these are damaged and used.

I couldn't understand why he was saying such fake term. If i purchase this from any local vendor, he has to replace this, as it has broken due to poor quality and 30 days replacement warranty was showing in the product.

This is really horrible that flipkart is not availing warranty. I purchased this for my daughter and i am really mentally shocked due to such behaviour of flipkart.

My complaints are:
1. I received poor quality product, which was not shown on flipkart.
2. Flipkart is not strict on its warranty feature, seems fake warranty is showing on its website.
3. Even after replacement has been accepted on website, flipkart didn't replace.
4. I am unable to use product given by flipkart, even after making payment.
5. Flipkart is making money by selling such cheap products on higher prices.
6. Flipkart has cheated me.

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Flipkart customer support has been notified about the posted complaint.

Sep 26, 2019

Updated by chandresh2 Now my order has changed automatically. It is cancelled and saying //Your request for cancellation of replace is in progress.// however, I didn't request for cancellation. It has been changed by the flipkart. Which is really surprising that any one can modify my orders. What is the security of my account?

This also shows that flipkart admins are using their power for modifying orders of their customers without knowing them, which is unauthorized and unfair at any case.

Verified Support

Sep 27, 2019

Flipkart Customer Care's response A duplicate complaint of c2464493. Hence, closing the complaint from our end.

Oct 02, 2019

Updated by chandresh2 Still I am waiting for the replacement. However, one more strange action has been taken by someone from flipkart that my return request is cancelled by some one. Can you imagine, I am with faulty item for last many days and flipkart is not taking any action.

I am depressed with such poor support. Again requesting to not to call over phone, whatever action you want to take send through email.