Flipkart — Air Conditioner

We purchased an Airconditioner of Llyod via flipkart on 30th March 22 and it was delivered on 4th April 22. When we installed it, we found out that the compressor is defective and the AC is not working. So we raised a return and replacement request on Flipkart for the same. The technician sent by flipkart examined the AC and wanted to damage it by telling us that it will be easier to replace the AC in such a condition. We disagreed. It's been five days now since the replacement request. We haven't received any updates from their side. I have reached out to flipkart customer care and they told me they will contact me with the updates but nothing so far. I would like to get a replacement as soon as possible or I would like to get my money back. Order ID is OD[protected]