Flipkart — allie wood sheesham wood solid wood 6 seater dining set

Order number : od[protected]

Date of order : 04.12.2019

I ordered the allie wood sheesham wood solid wood 6 seater dining set for my parents as a christmas gift. The delivery was supposed to be 18 december 2019. After multiple reschedules, they delivered the item on 30th deccember. We contacted flipkart immediately as it needed to be assembed, but they said they will not do it. When we opened the package we found that the item they sent was broken in many places and cracked too. Hence immediately we raised request for return. Then we got an email saying a technician will visit and after that they will accept the return. We waited for so many days and that too they kept rescheduling and later they accepted the return request and flipkart emailed that the item will be picked up and replaced on 23rd january.

They have kept rescheduling soo many times so i asked for a refund becuase of so much wait period and these items are left in my hall which is causing space issues in the house. They keep saying sellar policy is no refund and only replacement is possible.

It has been more than 3.5 months we are behind this order and we cant wait anymore. They still havent replaced and still keeps emailing about rescheduling.

We have a wedding coming up in the family and this is causing mental torture and stress. We dont need the item, just take your item and give our money back.

I have old parents alone at home and they are taking alot of mental stress becuase of these discussions and space issues.

We have called flipkart soo many times to help with this, but they are not helping and they just close the case saying sorry for the inconvenience. My mother fell down and hurt herself due to these big things blocking the walking space. Flipkart should refund and give us compensation. Please help us, its a matter of 3.5 months of no justice.