Flipkart — Amount credited into Flipkatbank, but Flipkart not accepting

Address:

MIGH-136, AP Housing Board Colony, Anantapur

Hi -

Flipkart Order number - OD[protected]
Support ticket number - IN[protected]

I am Madhu, was trying to place an order Laptop on 8th Mar 2021 cost of 54, 860 INR. While making payment, Flipkart website crash, but payment transferred.

I did lot of follow-up with Flipkart and HDFC support, i am still not able to get my money.

I have asked HDFC to do chargeback, they confirmed that money credited into Flipkart bank IndusIndBank on 8th mar. HDFC tried to reversal but IndusIndBank not agreed to reversal as this is considered as successful transaction.

I been asking Flipkart to check Bank statement on 8th mar, support did not help much. I have called 100+ times to flipkart support, response is very poor.
Even I have shared my bank statement to Flipkart and forwarded all emails from HDFC.

I have all evidences like Flipkart site crash, payment transaction success details, HDFC confirmation etc.. Kindly let me know what details you need.

Appreciate your prompt response.