[Resolved] Flipkart — Amount deducted from account but order wasn't placed

Moumita Haldar

from Kolkata, West Bengal

Address:	Bangalore, Karnataka
Website:	buying and selling products

I ordered a samsung galaxy on5 phone on flipkart priced rs. 7490 (Order id: od[protected]. The order wasn't placed yet an amount of rs. 5695 was deducted from the debit card balance on 8 july 2017, after 12 am. At first they told me that the money will be credited in 8 business hours. And they told me to send a bank statement so they could find where the amount have gone to. I waited for 3 days, but the amount wasn't credited. So i consulted my bank and helped me to get back the money. On that very day flipkart called and told me that they couldn't find the money. They have no idea where the money have gone?? I'm ordering products from flipkat about 3 years now. This is really unexpected of them.

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Jul 14, 2017

Complaint marked as Resolved

Flipkart couldn't help me much, I consulted the bank and they help me to get the money back. the transaction was failed on the Flipkart's end.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Jul 17, 2017

Flipkart Customer Care's response Customer complained that amount was debited and no order placed. We interacted and apologized for the issue and requested to contact Bank and closing the case from our end.