[Resolved] Flipkart And Spice Mobiles — Bogus return policy and practices | |||
I placed the request to return spice dream uno mobile phone due to it's battery life and Charing issue from the first use as phone loves it's charger more than my hands and spends most of the time plugged into it but its quite shocking to see the way flipkart and WS retail handled the return request WS retail disapprove it stating no reply on the phone once they called to help me with the problem like the customer is helpless and they have no sense of responsibility or empathy toward the customer who had trusted them and now facing issues and due to that I seriously started to doubt their return policy and practices. Was this information helpful? | |||
Complaint marked as Resolved
Flip kart has taken the matter seriously and considering well my concern they resolved it fairly and agreed to replace the mobile. Verified Support Jul 24, 2015 Flipkart Customer Care's response Dear Sam,
Greetings from Flipkart!
We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details :
Order ID,
Phone Number,
Email address used while placing the order.
We look forward for your reply.
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