[Resolved]  Flipkart — apple airpods 2 wireless

I purchased apple wireless airpods 2 from flipkart and that product got delivered to me on 20th of nov. On the same particular day i opened the product and i found that tt he product is damaged and i reported and and filed a replacement request for the same from the seller. But after 3 days my return has been rejected by seller saying that we can't replace or return the product. As per the policy it is mentioned that the, if i get a damaged product, i will get a replacement for that product. Around 5 times my return has been cancelled. I have the video o[censored]npacking the product and also i have the product with complete package. So please i'm requesting you to please get into this and help me to get my refund or replacement either of the two. Hope j will get best solution for this.
Thank you
Best regards
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Dec 22, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2019
Flipkart Customer Care's response
Hi,
We are sorry for the trouble caused.
We would like to inform you that the team tried contacting you on 75xxxx0763 about your order OD[protected] for Apple AirPods with Charging Case Bluetooth Headset with Mic but weren't able to reach you.
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