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[Resolved]  Flipkart — apple macbook

I felt completely disgusting in Flipkart's behaviour. The item was supposed to be delivered on 1st Oct. Then I rescheduled it for 3rd Oct within 11 am. But the delivery boy was not available for that slot. So again rescheduled that for 4th October.
So total reschedule done from my end twice. On 4th October the delivery boy didn't call me or received my call. Every time he was rejecting the call. At night 9:24 pm on 4th October I received one message that the item will be delivered on 5th October. Before that, on 3rd October I raised one complain regarding the delivery agent that he was not attending my call and I need the item on an urgent basis.
On 5th October morning, around 5 am I received one mail mentioning the item being cancelled as the delivery agent could not communicate me.
This is ridiculous. Your delivery agent cancelled that order and now I am suffering. This is such unprofessional behaviour and you are not taking any actions against the delivery agent rather you are playing it safe by cancelling the order.
It's very frustrating that being a Flipkart plus member and being a loyal customer of Flipkart I am facing this kind of behaviour. Customer satisfaction is going down.

I want that product in my booked price. As that was not my problem I should not suffer due to delivery agents negligence and unprofessional behaviour.

apple macbook
Complaint marked as Resolved 2019-11-10 18:17:14

Complaint Status


[Oct 08, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response Oct 09, 2019
We will revert on it.
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    Customer satisfaction rating
    75%
    Complaints
    28106
    Pending
    261
    Resolved
    20549
    phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    location
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034