Flipkart — Asus Rog Strix Laptop not replacing my laptop

Address:Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034

So i ordered this laptop on 2 oct 2021, and i received on 7th oct, so after 2 or 3 days o[censored]se i found some frame lag in display, then my Bluetooth drivers suddenly get removed I have to particularly restart it for Bluetooth and the last my graphic drivers crashed and uninstalled.so the very next day i contacted asus customer care for the issue so they told me that they are arranging an technician for my laptop and if the listed problem are there i will get an DOA and i can replace my laptop thhough my 7 days replacement gets over still i can replace
so the agent came and check my laptop he found that problem and applied for DOA but gets rejected from asus because of "out of DOA DATE"
because asus consider the invoice date has billed date so as per my flipkart bill invoice date was 3 oct 21 so from 3 7 days are 10th of oct and i got my laptop in hand on 7 th of oct so the period of returning passed out before i even seen the laptop
and now iahve complained to both the entities to resolve my problem of replacing but no one is responsing and the days are getting passed and passed then they will say now it cant happen i have every proof of problem that my laptop is facing though i am not getting replacement
imagine the pain i am having right now after buying your first laptop of around 1 lakh and still geting faulted piece and still not getting replacement too ...
please help me please
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2021
Flipkart Customer Care's response
We will revert on it.
Oct 25, 2021
Updated by darshan vaghasia
But when the days are passing and your technician team called and the call gets disconnected for network issue so now no call back has came
Nov 30, 2021
Updated by darshan vaghasia
Now after the long battle of fighting for the problems that are been not my still i have to struggle everywhere i got the DOA CERTIFICATE and now they are not doing anything
Dec 13, 2021
Updated by darshan vaghasia
Now as the product is back in stock so i want my replacement asap i have been telling you for past 2months please do this asap now you have option of replacement so i want the replacement Asap

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Now as the product is back in stock so i want my replacement asap i have been telling you for past 2months please do this asap now you have option of replacement so i want the replacement

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