Flipkart — ASUS TUF laptop

Angshuman32

from Guwahati, Assam

Oct 22, 2021

Website:

www.flipkart.com

Order ID is OD[protected]

I ordered the laptop on 4th, they promised to deliver it by 12th. On 12th it was delayed to 15th, then to 21st, 22nd and now to 27th. There is no option to re order as the product is out of stock. They are denying me any way to cancel or give me a refund. They are basically forcing me to wait till the time which is convenient for them.
All the chat support keeps sending redundant messages and all call executives hang up after making me wait for 5 minutes.

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2021

Flipkart Customer Care's response We will revert on it.

Oct 26, 2021

Updated by Angshuman32 The order was shown to be out for delivery but the number provided for contacting the delivery agen t was not working. Till the end of the day, even the delivery agent did not contact me. Now they have postponed it again for two more days. Pathetic.

Oct 27, 2021

Updated by Angshuman32 Delivery has been further postponed to 2nd of November, which is approximately a month from the date in which the order was placed i.e. 4th October. Worst service from flipkart. They should have at least given an option to cancel the order. I can only cancel the order when it's in my doorstep. And they are not sending the same.

Oct 28, 2021

Updated by Angshuman32 The ekart delivery people are lying about delivery attempts. They updated that delivery was attempted at 11PM and reported delivery to have failed by 1AM. This is harassment.