[Resolved]  Flipkart — asus vivobook e12

Address:

Koparkhairane, Mumbai City, Maharashtra, 400709

I have ordered an asus laptop at a discounted rate since i being a flipkart plus customer. I had availed exchange offer and flipkart provided exchange value as low as rs.2240. I somehow placed the offer and when i was expecting delivery of the product, delivery agent said that my old laptop had some battery issues because of which i had to pay him rs.2140 and also give my old laptop was well in order to get the new laptop. Since it was a worst deal, i said that i will pay off the exchange amount of rs.2240 and you guys handover the new laptop to me which was fair enough. However, the delivery agent misbehaved with us and said its not possible to take the exchange amount and the only option available was to pay rs.2140 and give back the old laptop too. He threatened to us that i have to re-order this laptop again and he has no choice left rather than to cancel the order. He said that either he will cancel or i have to cancel from my end. When i called up the customer care, somebody posed as the lead of the department and sympathized on my situation and told that since the order is not yet cancelled and laptop is still in my hub, they will again redeliver the laptop and i have to pay the difference of rs.2240 to the agent and take possession of my new laptop. Astonishing to the fact that after 4-5 hrs, i saw an email from customer care that they cancelled my order and refunded my money back.

The bottomline here is people just give you false commitments and different executives give you different resolutions. No respect for the customer and no customer value creation. Totally unprofessional behaviour by delivery agent as well.