[Resolved]  Flipkart — Asus Zenfone 5 Vibration issues

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Chennai, Tamil Nadu

I have received Asus Zenfone 5 and phone is good no issues happy with the device.BUT Vibration issue is really annoying.When a call comes in unable to hear the ringtone as vibration sound is of the high end and also when someone pics up a call the phone vibrates so loud that we cannot hold the phone near the ear.Checked with my colleague and his phone has no such issues.Placed a replacement order with filpkart and some creap app said smart check was installed and a arrogant guy called me and he was such rude as though i paid the cash for this phone from his pocket.Is this the way to deal with the customers?And instead of listening to customer issues he just says no to everything and speaks in rude manner.How can app check the loudness, i cannot understand .. I am not asking for a refund all i need is a new phone instead of this faulty one.