[Resolved]  Flipkart — asus zenfone max pro m1 mobile phone

Address:	Ghaziabad, Uttar Pradesh, 201016
Website:	Flipkart.com

Hi,

I have ordered one mobile phone, "ASUS Zenfone Max Pro M1 (with 6GB RAM + 64 GB Storage)", during the recent "Great SALE" on 11th Oct'18.

The Configuration of mobile, I have ordered : 6GB RAM, 64 GB Storage, 16 MP +5 MP Dual Rear Camera, 16 MP Front Camera with actual price of the mobile, i.e. Rs.17999 and Net Price after discount will be Rs.11698.

But, on 14th Oct, I have received the ASUS Mobile with Lower configuration, 3GB RAM, 32 GB Storage, 13 MP +5 MP Dual Rear Camera, 8 MP Front Camera. The IMEI 1 number is [protected] which is also written on the invoice received along with mobile and also written on the invoice received from the flipkart via email.

The funny thing is that the in invoice also it is written that handset has 64 GB handset which is not matched with the box configuration which is 32 GB. Means that nobody is looking at once while packing the same. I am amazed that there is no maker / checker principle in FLIPKART.

However, on the same day, I have lodged the complaint for return the product and raised the request for sending the correct product as per my purchase / configuration and I have not opened the packing of the box also as that is not my ordered product.

After so many mails & complaints to the Flipkart Customer Care no.[protected], I have not found any fruitful resolution till now. Everyone is saying that we are checking and we will revert to you with the resolution.

On 17th Oct'18 at 3.18 PM, I have received the mail from the Flipkart that "Sorry, the seller will not be able to fulfil your return request for the item. In case you need any product related assistance, please contact the brand."

There is no reason mentioned in this mail why the seller has rejected.

I have again called the Customer care but same thing they also do not know the answer of rejection and again raised the request and send me the mail with these wordings "We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 18 Oct, 4:00 PM. "

I am unable to understand what is the problem/issue with Flipkart and how can seller reject the return request. Any layman can see there is issue of sending the different/ lower model to the customer with the Higher price during the "GREAT SALE".

Still awaiting for Flipkart revert.

To justify our submission, I have shared all the documents with Flipkart (Invoice Copy from Flipkart, Invoice copy received along with the Handset, Pic of the Mobile box wherein the IMEI number, 3GB RAM & 32 GB Storage details are appearing).

With Regards,
Aman Nigam
Mobile no. [protected]