Flipkart Complaints & Reviews

Address: lucknow, Lucknow, Uttar Pradesh, 226020

Hi,
I ashok tiwari,
[protected]

This is inform to you that i had ordered 1 phone form the flipkart on dated 27th of feb-2020, and it was supposed to be delivered by next at 11pm, but i had received below mentioned msg, but still order not received. That is disappointing for me as a leading brand today people have a blind faith on flipkart they don't know any seller names. I had oredred for my an employee on occasion of his birthday that was on 2nd of march. So it's my humble request kindly help out here and do the needful.

If i am ordering anything that means i required.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2020

Flipkart Customer Care's response Hi,

Order ID: OD[protected]

We are sorry to let you know that due to unforeseen logistics constraints your shipment has been lost by the courier service provider Ekart logistics while on its way to you.

We request you to cancel the order & place a new order so that the seller will do their best to have it delivered it to you.

Please reply to this email once the new order placed is delivered successfully so that the seller will refund the price difference amount to the source account Credit card as discussed.

We'd also like to let you know that once the order is canceled the seller will process the refund in 1 business day for Rs.13990/- back to the respective source account & you'll receive another notification to your registered contact number & email ID with the refund credit timeline as per standard banking procedures.

Although we can't make up for the trouble you've been through, we'll share the feedback with the courier service provider and put more measures in place to avoid such instances next time around. This is definitely not the experience we'd like you to have and we hope to delight you in future.

Mar 09, 2020

Updated by kyan Great Service!!! Ridiculous Service..

1st you guys given me fake information till date...Now you are saying cancelled the order and place new order...wow..FYI I had ordered for our employees on the occasion of his Birthday that was on 2nd of March...then what about my emotional abuse and my time and what about my money which is with you since 13 days.

Flipkart take the money of customer and invested in other sources to earn interest ..or something else.

Easly you felt apologize and try close the issue with the general statement.

This is not a great service. This type of service spoiling customer experience and damaging brand Image.

Waiting for further resolution.

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Website: Flipkart

I made a transaction on 15 feb 2020 for mobile with sbi card for debit card emi, however transaction failed at that time but payment went to an account number of flipkart and a loan account was created for emi, but order not confirmed, i made another payment attempt with other pnb card and it passed and order delivered but flipkart people refusing the 1st transaction, bank says amount credited to flipkart account. Kindly see the details and...

+1 photos

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Address: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India CIN : U51109KA2012PTC066107, Thane, Maharashtra, 401107

I had purchased this product from flipkart online on tue, 3rd mar 2020. Received on wed, 4th mar 2020, product was kept unopened used since it was accidentally purchased hence requested flipkart on 5th mar 2020 to return the product, received a call from their support on 6th mar 2020 informed them about the matter and said since i do not have the use for the product and have not opened the box or tampered with the product please process return and provide a refund, however, they kept saying they don't have a policy of return on this issue still continue using it. Hence requested for the manager he said the seller: retailnet will not accept this return hence they would cancel the return. I was a valued customer of flipkart have been kept helpless on this matter.

+1 photos

Mar 9, 2020

Complaint marked as Resolved

Escalation team took over the case and handled it efficiently and I have received my refund. Thanks for being helpful

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Mar 10, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your D-Link DIR-615 Wireless N 300 Router with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 08 Mar 20 and will be reflecting in your account by 19 Mar 20. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the reference number P2003081534117236482746 using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

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Address: 741137

It's been about 5 days flipkart team blocked my account without any reason. I have 1608 supercoins. I am a 4 years customer of flipkart. I ordered a jbl charge 4 speaker which was connectivity issue so i was complained against it to customer care, they are told me wait for 72hours and after 2 days they blocked my account. I was trust them a lot. But they are totally fraud. Now i just hate the company. Now suggest to everyone don't buy anything from flipkart, they are fraud.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2020

Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.

Mar 23, 2020

Updated by Mōŋâŋ Råjå My email is - [protected]@gmail.com

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I ordered a phone redmi not 8 on[protected], order i'd od[protected], i recieved it on[protected], then i opened the box there was no charger in it and the phone was not working properly phone was hanging camera was blurred. And so i ordered for a replacement on 23 fab 2020. Still now i have called 23 times to flipkart in these 13 days and still they have not replaced my phone. Every time they give me another date but they have not replaced my phone. I have complained even to their executive but still the problem is not solve. They have given me four another date. I am really frustrated with it. I have attached bill and screenshot of different messages sent by flipkart customer care support

+2 photos

Mar 8, 2020

Complaint marked as Resolved

Phone has not delivered yet ... why this is marked as resolved .

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2020

Flipkart Customer Care's response We will revert on it.

Mar 08, 2020

Updated by Amity431 But when u will revert on it ... already 23 days comleted

Mar 12, 2020

Updated by Amity431 There is no resolution till now .. tell me what should I do ... u guys r doing something or not

Mar 16, 2020

Updated by Amity431 There is no resolution

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Address: B-1904, VASANTA, DOSTI VIHAR VARTAK NAGAR, Thane, Maharashtra, 400606

I had through my friends's mobile ordered the above mentioned bluethooth headset for my personal use. However, by mistake or error two similar bluethooth headset were delivered at my place. I through my friend had made return request (Return id no.[protected]) of one extra bluethooth headset under order id no. Od[protected], on 22nd february, 2020. However, on 24th february, 2020, my friend received e-mail stating that "return request was incorrect. Please create a new return request with the right reason".

Since my friend was out of station, he could not communicate this e-mail to me earlier. Further, there are very limited options of reason on your website, and i do not understand how can return request be incorrect or closed on the ground of not providing right reason. Flipkart cannot refuse to accept the return of extra product ordered and/or delivered by mistake or erroneously.

Please accordingly, arrange to take return of this extra product at the earliest and accordinlgy, arrange refund of the amount for the said product.

Apr 8, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response We will revert on it.

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Address: G5,KBM Compound,Ashok Nagar,Marol naka, 400072

Dear team,

My order id is fmpp[protected]. This delivery is rejected by wish-master due to damage of exchange product. Now i am ready to pay exchange amount in cash by today itself. I am also ready to pickup product from seller hub. Tomorrow morning i am going to native place. So i will unable to get delivery after today evening. Ekart team says we need flipkart mail to handover mobile. Ekart refuse to handover mobile and flipkart refusing to send mail.

Request you to send mail to ekart so i can get mobile by today. Please revert on urgent basis. And also help to deliver my mobile on today positively.

Apr 8, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response We will revert on it.

View replies

K

Kannagi Sawant

Mar 6, 2020

The order was not placed but the amount was debited from my bank account. How am I suppose to give an order detail? I want to place the order immediately.

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Address: 119/13 2nd main 2nd cross Brindavannagar Tavarekere, Bangalore, Karnataka, 560029

I am unhappy with spf claim settlement done by flipkart to seller bharatha
Enterprises for the below mentioned order id or sku.

The product worth 5555 was ordered by a customer for 2x quantity (Total cost of product is 11110) and had cancelled the same on 22nd december 2019 and later the flpkart had settled amount of 3050 against this order after raising spf claim which is not even the worth of the retailers price of the product brought by bharatha enterprises. I would like to escaltate this to flipkart but there is no channel to do, so seeking help of consumer complaints portal.

Spf claim reference id: in[protected].

Sku: be-4w-hl-led-002

Order item id:[protected]

+1 photos

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response Hi, sorry to hear that. We understand your concern. Please get in touch with our seller support services or write to [protected]@flipkart.com for further assistance on this. Do get back to us if you face any issue by clicking the following link we'd glad to help you.

Mar 10, 2020

Updated by BHARATHA ENTERPRISES Where is the link??? Such a fraud company.

Mar 10, 2020

Updated by BHARATHA ENTERPRISES I have contacted seller support team and they are constantly rejecting my issue even after several tickets raised.

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Order id: od[protected]
Ordered: samsung evo plus uhs-3 card
Got: samsung evo uhs-1 card (With tempered brand packaging)

Raised a replacement request, i was told i will be contacted. No one cantacted, but replacement request cancelled automatically, calls again, my flipkart account blocked saying i have returned a lot of products.

Please clarify, are you blocking my account only for rs.1499?

I request you please to revise everything again and tell me the complete story.
My issue is still not resolved.

I have also raised a grievance on consumer helpline, on which, i gets the same message as it was in my mail. My issue is not getting resolved. I thought i would be better to consult with you before any legal action.

I just want you to revise everything and find out the real problem and clearly state what is wrong with everything. I want a detailed email and want to get my issue resolved.

Order id: od[protected]
Nch complaint id: 1934036, 1936384 and 1942896

Regards
Prateek
Contact no. [protected]
Email: [protected]@gmail.com

Apr 25, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response Hi,
We are sorry for the trouble caused.
We would like to inform you that we request you to click on the below link and make the payment.
https://rzp.io/i/bgEaW9B
Your kind understanding is appreciated.

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N

national hd video

Mar 6, 2020

Sir as per order no. id OD[protected] i ordered 2 qty eset nod 32
antivirus. but on 5.3.2020 supplied only one qty, but the courier collected rs. 794.00.I request you supply one more qty of eset nod 32 antivirus. Please send to me the address given in this order

account blocked and delivery of wrong product - Comment #3658056 - Image #0

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national hd video's reply, Mar 6, 2020

Sir as per order no. id OD 1179798688668580000 i ordered 2 qty eset nod 32
antivirus. but on 5.3.2020 supplied only one qty, but the courier collected rs. 794.00.I request you supply one more qty of eset nod 32 antivirus. Please send to me the address given in this order

Y

Yakshit Kumar

Mar 6, 2020

Sir mene sirf aaj Tak ek hi order Kiya hai..Jo product mujhe missing Mila mene replacement k liye request ki to Mera Flipkart ka account hi block kr diya gya...Mera Loss ho gya...or Flipkart reason bta RHA hai apne jyada return request create ki

account blocked and delivery of wrong product - Comment #3658246 - Image #0

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Address: Banglore, East Champaran, Bihar

Website: Flipkart

I was ordered mahatsov saree. When i received this saree the color of saree was not same as image and design was v not good and quality was v not good. I called customer care to return my product. He always say your problems was resolve by our team in some day. On this day he cancelled return request. He cancelled my return request four time and block my account. I was ordered first time in flipkart.

Mar 26, 2020

Complaint marked as Resolved

No he cannot help me and block my id without any reason

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response We will revert on it.

Mar 26, 2020

Updated by Chandra bhusan kumar No flipkart cannot support me

Mar 26, 2020

Updated by Chandra bhusan kumar He cannot refund my money and blocked my account

Verified Support

Mar 26, 2020

Flipkart Customer Care's response Hi,
We'd like to let you know that your recent return order has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. Your kind understanding is appreciated.

Mar 27, 2020

Updated by Chandra bhusan kumar I was order first time. And this is my first product and I was return this product 4time and he always reject my return request and always day I will resolve ur problem imn 72 hr and he cannot help me

Mar 27, 2020

Updated by Chandra bhusan kumar Aapko jb return request accept karna hi nhi hota to return policy ku dete. Or yeh mahatsav to support hi nhi karta

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Address: kannamala house,puthusserry p.o,thiruvalla, Pathanamthitta, Kerala, 689602

Hello,
I have tried to book a flight ticket on feb 24, the amount of rs.4275 debited from my bank account but ticket not yet booked. I didn't get any booking no or any id. I have attached the bank transaction proof in this complient
Today is 9th working day. Still no refund i get.
I tried to contact them 5 times, they didnt gave a proper reply.
Its very pathetic

+1 photos

Apr 8, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response We will revert on it.

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Address: Home, 560032

Hello this is John and the issue regarding the Order ID - OD[protected].

I contacted 10 times and 3 times technical ppl cam home for the phone replacement however all said that issue is there but on account they updated issue fixed and replacement process canceled.

The customer service ppl were also worst as they cant understand the issue and talk sarcastic.

These issue is forward to the Samsung company and today I got call stating that if the replacement is not processed they will take necessary action on you.

I request u to check and fix the issue as soon as possible.

+3 photos

Apr 11, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response Hi,
We are sorry for the trouble caused.
We would like to inform you that for the order ID"OD[protected]", Kindly share the document/acknowledgment receipt from a brand where it is mentioned that there is the issue in the product. Your kind understanding is appreciated.

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Address: Express zenith, F1208, Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.flipkart.com

I have placed an order from my alternate number that is [protected]

I have ordered one puma shoes that too with a genuine tag on website
But i have received a fake product and that too with a poor quality and tored box,
I have requested for return thrice but no1 came and customer care always says sorry no1 is refunding my money.
Kindly help
#flipkart_fraud

Apr 22, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 06 Mar 20 and should be reflecting in your bank account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the reference number (P2003051611554685044342) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

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Dear consumer care, i'm robin parashar. I purchased a refurbished mobile from 2 gud company by logging in with flipkart. Due to some damaging in the product, i return my order to the company on 2march 2020 but there is no refund in my bank account till today. Please help me to refund my money back to my account. Here are some details about my transaction.
Transaction id p2003021558229291143435
Robin parashar
Refund amount 5, 449/-
Bank account no [protected]

Apr 5, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Mar 05, 2020

Updated by Robinprshr My contact no is [protected]

Verified Support

Mar 05, 2020

Flipkart Customer Care's response Irrelevant complaint. Hence, closing this complaint from our end.

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Address: Subhah camp BADARPUR, New Delhi, Delhi, 110044

I already pay my flipkart paylater bill and the amount was successfully deducted from my bank account and flipkart send email message calls can clear the dues of flipkart paylater but already pay the filpkart paylater bill and money also successfully deducted from my bank account flipkart also calls emails for legal implications but i touch my bank with the transaction use for flipkart but bank says transaction was successfully transferred to flipkart merchant account

+1 photos

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response Hi, Thanks for getting in touch. We regret to inform you that we are unable to find your account/order details. Request you to share with us the order details or get in touch with our customer support number[protected].
Hope to hear from you soon.

Mar 07, 2020

Updated by Manoj825 My Registered Mobile number is on Flipkart [protected]
Email [protected]@gmail.com

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Address: 560037

Sir, my flipkart paylater is not working from last 4 months.

I have tried more than 100 times in different phones. "its says try after some times." or try again

Till now its not working you peoples waste here.
Doing nothing just reply sorry for issue we are unable to find your account.. F*
I'm using flipkart more than 7-8 years any you people are telling there is no account.

Even i have raised complain no answer. Worst experiance i ever have with consumer complain and flipkart.
Waste of time.

Okay so i have tried re-install app also in different phones its not working.
When ever i call flipkart customer care they will to try after 24hrs this is redicules

Every time same story they will repeat and no. Complain has been raise even after request.

Email address linked with flipkart is :- [protected]@gmail.com
Account name :- shilpa srivastava

"please don't ask again my account details first check on your system"

Please help to update my kyc or else deactivate my account

Thanks

+1 photos

Apr 14, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response We will revert on it.

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Address: Chittoor, Andhra Pradesh, 517257

I ordered 50 inch thomson tv on 24 th april and it got delivered on 26 and they delivered the used product and it's defective one i raised return request on 29 th they say technician visit the lacation and checks the product, but he didn't show up then without any information they rejected my return application and again i raised my return request once again and same thing happened and once again i raised return request pls solve my problem

Apr 8, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2020

Flipkart Customer Care's response We will revert on it.

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Address: Baramati, Pune, Maharashtra, 413102

Fraud service,
Please tell me why send me a low quality curtains

And this cheep curtains please collect return

Very bad experience, I think this curtain market price maximum 500 rs, and I pay 1698rs

Very cheep app flipkart very fraud seller and company

Please send return and close issue, if not received refund i will always irritating you.
Order ID OD[protected]

+4 photos

Flipkart customer support has been notified about the posted complaint.

Mar 06, 2020

Updated by Kunalbhaii Please do fast
Return policy will be end 9 march 2020

Please help me

Verified Support

Mar 07, 2020

Flipkart Customer Care's response Hi,
We are sorry for the trouble caused.
We'd like to let you know that your recent return order has been canceled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

Mar 07, 2020

Updated by Kunalbhaii I want my refund, because quality not good

And amount is high, this curtain actually amount not bellow 500 rs

Do pickup this item and close this issue
Item is packed condition, see image below

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Address: Baramati, kasba near nexa nexa SHROOMS, Pune, Maharashtra, 413102

Received low quality item, I think this item market price not maximum 500 rs +, but collect from me 1698 rs.
FLIPKART IS Fraud SELLER, DONT BUY FROM THEM.

in that time showing my account Is blocked, any my return request pending so please unblock my account for this returning item,

So, send refund and close issue, if refund not received I will daily irritating you,
So send refund and close issue,
Please

see image item is packed and good condition, only reason is fabric not like me.

+4 photos

Flipkart customer support has been notified about the posted complaint.

Mar 06, 2020

Updated by Kunalbhaii Flipkart is froad, not received respon

Return policy ends on 9 March 2020

Verified Support

Mar 07, 2020

Flipkart Customer Care's response Hi,
We are sorry for the trouble caused.
We'd like to let you know that your recent return order has been canceled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

Mar 07, 2020

Updated by Kunalbhaii This return policy served by u, and time how to close policy

Froad flipkart service

Mar 11, 2020

Updated by Kunalbhaii Not responding

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Address: H.n.1782 , Near Deepak Vihaar, Kishangarh Road, 136135

Respected sir
It is bring to your kind notice that I have recieved wrong product on dated 17th feb 20. Continuous i am in touch with the customer care team. They arranged return pickup a number of times but only two times whismaster visited but he denied to pickup it to say this... THAT ASK TO FLUPKART TO MAIL THEM OF WRONG PRODUCT.
Every times customer care give me same statement... WAIT WAIT WAIT WAIT.
Many times my pickup crossed the last date and many times it is written again.
Sir, i have been suffering day by day for last 15 days by your customer service.
Nor picked up the wrong product nor got refund.
Kindly arrange pickup of wrong product and refund my amount.
I sahll be very grateful to you
Thank and regards
Tajinder singh
[protected]
[protected]
Order id. OD[protected]
Woodland shoes.

Apr 7, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Flipkart Customer Care's response We will revert on it.

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Flipkart Complaints & Reviews

File a complaint to Flipkart

Flipkart reviews & complaints page 1006

order not delivered although it was paid cs team not responding well.

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payment failed, money debited

unable to return product and get refund.

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flipkart is a fraud company they blocked my account without no reason

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replacement of phone or return

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boat rockerz 275v2 bluetooth headset with mic

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poco x2

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unhappy with seller protection fund claim done by flipkart

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account blocked and delivery of wrong product

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mahatsov saree

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flipkart refund - cheated me

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on order about phone od117790742855603000

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fake shoes

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refund id p2003021558229291143435 is not credited in my bank account.

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I already pay the flipkart pay later bill

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f

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thomson tv return

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flipkart is fraud, please don't buy from the order id od117937478079454000

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quality about curtains fabric, quality is very low in high price.

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wrong product received on dated 17th feb 20

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