Hi team, i have ordered one product on 29th september 2019 from flipkart for my father order id - od[protected] but unfortunately while adding new address by mistakenly i have mentioned wrong contact numbers, on 30th sep 2019 i got a message on my app stating that my product is out for delivery but after so many attempts to contact courier person to update him about the correct contact number but no response i received from his end (Courier person did not answered my phone whole day) and when i contacted customer care and asked aluva area e-kart logistics contact number, mr. Nithin who claimed himself as supervisor in a threatening way said that they do not have the contact numbers of logistics and he said that their courier person tried to delivered the product but could not delivered due to incomplete address but in actual address in completely correct, i believe all senior staff like hod or zonal heads are sleeping or they are completely irresponsible towards their work that is the reason after so many complaints and follow up nothing has happened, flipkart services are becoming worse day by day and being a regular customer i am very disappointed with this incident, i have paid the amount for my product and now since 03 days i am chasing for the product.
Thanks
Binu jacob
Phone - +91 [protected], + 91- [protected]
Nov 9, 2019
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2019
Flipkart Customer Care's response We will revert on it.
Verified Support
Dec 27, 2019
Flipkart Customer Care's response Customer raised a complaint regarding the delivery of the order. We have interacted with the customer and informed that the order was cancelled by the courier service provider due to unforeseen logistics issues. The seller has confirmed the refund has been completed on October 12, 2019, which should have been reflecting in customer credit card account by now. Hence, requesting customer to place a fresh order and closing the complaint from our end.