Flipkart Complaints & Reviews

Customer service and the call taken by representative is a complete mockery. I was delivered with a defective product and am not able to get refund for the same. There is no point of getting replacement as they hardly sell genuine product.

Even after multiple calls and mail's am used to get same auto generated message and reply. They genuinely lack common sense in providing support. Am completely stuck and don't know how to proceed.

#Horriblecustomerservice#

I have ordered a product which was supposed to be a gift for my sister was cancelled by the seller without any notification. When I called the customer care and to my request the call was transferred to NAKUL TYAGI who said that he is the floor supervisor and last point of Escalation, who failed to even give me the complaint number and said that he cannot do that. I kept asking for the complaint or reference number but he didn't give me one..after talking to more than I hour, we could not come to a conclusion.
I request Flipkart to listen to the recording I had to do and make sure serious action is taken against the person.
If this is the scenario people will loose trust on Flipkart as there is not guaranteed delivery.
Order ID : OD[protected]

I got delivery on 9th july of order no. Od[protected] ordered on 6th july 19, product is not ok they give me 32 size and i have ordered 30, when i go to app for raise a return request they blocked my account immediately now i am not able to access my account. I also contact flipkart threw telephone and also mail them but still no responce, i want replacement or refund from company but they doesn't respond satisfactorily

I bought the asus zenfone max pro m1 on 8th july 2019.
The product details:
3gb ram/32 gb rom/cost rs.8, 499
Two days before buy the above one i was seen the same model with different configurations:
4gb ram/64 rom/cost rs.8, 499.
Then next day it went up to rs.10, 499.
So, i thought to buy the product (4gb ram/64 rom cost rs.8, 499) because it met my budget but i liked to buy rs.10, 499, but i did not buy because of the little high cost.
Then i decide to buy the 3gb ram/32 gb rom cost rs.8, 499 and bought it.
After that i was ordered back cover and temper class, so it was reached on 12th july 2019.
Suddenly the price dropped from rs.10, 499 to rs.8, 499 for 4gb ram/64 rom
Then i decided to assemble it on 14th july 2019. At that time, my father seen the same model in flipkart on 15th july, the rate was decreased.
The product details:
1. 3gb ram/32 gb rom/cost rs.8, 499 to rs.7, 999 as on 15th july 2019
2. 4gb ram/64 rom/cost rs.10, 499 to rs.8, 499 as on 15th july 2019

My question is:
1. How the price will drop down with in one week?
2. What is the strategy followed by seller and flipkart?
3. How the same seller sell it higher price on last week and how it sells in lower price on this week?
4. Why the price was high on the product
(4gb ram/64 rom/cost rs.10, 499 to rs.8, 499) and why it’s low on this week?
5. Is this fraudulent on product or with the customer by flipkart?
6. If the price fixed by seller means why he kept the price on last week as high and why ots low on this week?
7. What about the customer sentiment who all bought for higher price till 14th july 2019 and how is this happening?

If seller fixed the price means,
For e. G.: last week 10 people bought 4gb ram/64 rom/cost rs.10, 499, after price drop down cost rs.8, 499. So per item rs.2, 000 dropped. Then seller looted rs.20, 000 from the customer. I don’t know who looted.

I have ordered redmi note 7 pro (prepaid) on 15/07/2019. Order ID: OD[protected].
It was confirmed successfully. But later i got a message saying it was cancelled. Without asking me, this is the 5th time these cheaters doing this. Please take immediate action against this.
I'm discouraging my friends from buying from Flipkart. Also I'm posting and spreading this on all the social media platforms.

Dear sir / madam
It is to be said that i am a valuable costumer of your e commerce shopping line company flipkart and i have a complaint that when i get any products to deliver me thereafter the option of refund/return not shows on my app.
Kindly solve my problem that how to get rid of it
My name - neelesh dwivedi
Distt satna madhya pradesh
Email id [protected]@gmail.com

My flipkart account is blocked without any information. I don't know why myaccount is blocked. I was ordered phone and others for me and friends.in a time, when i ordered a product that automatically cancelled. And so i was try to order that more time. But that wasn't for reselling or a business purpose. So unblock my account. Hoping a good reply. I trusted on flipkart.

I ordered a cooler from flipkart on 11 june and next day i cancelled my ordered but the refund is not recieved. Yet i call on flipkart customer care no. They told me that the refund was initated in phone pe wallet and then i checked my wallet balance is showing 0 balance[protected] this is the reference number of refund amount plz help me as soon as possible...

Flipkart frauding me 2 time even I raised complaint
Every time high amount deducted then product price. Where were the product price is 349, but they deducted 399. I already told on a phone conversation but they deducted again high amount then product price. This is tooo much from Flipkart...

I have ordered one new mobile Realme 3Pro from flipkart in exchange of my.old handset Lenovo KE Power.
As per the checks (enclosed) and the pics of handset condition which is not acceptable, mentioned by the flipkart, I cross checked my old handset condition and then only ordered the new phone in exchange offer.

When the pick up boy of old handset visited to ky place, he denied to accept the old handset only on the basis that there are very minor 2-3 dents in the handset.
The pics of dents are enclosed.
However, in checks, there is mention of physical damage not acceptable. But have not specified what type of physical damage flipkart means.
The decision of rejecting the handset that also in the said basis is totally arbitrary and discretionary on the part of flipkart.
The company is making fool of simple customers without clearly mentioning the criteria of accepting old handset in exchange.
And, also since they are not properly check the condition of old handset before placing order this cause huge inconvenience as the older handset has to be formatted before handing over and also I paid online for my new phone. So now in case of accepting it I have to give cash. Whereas, many of customers like me they plan to take new phone on the basis of exchanging the old one.
It seems like flipkart wants to take only new handset in exchange of new one if it count minor dents which are not visible in normal eyes as the physical damage.
This whole thing cause not only financial burden but also mental stress.
So, please necessary action to resolve the grievances against such companies who are making fool of innocent customers.

When i login my account on flipkart then it will show an error 'login unsuccessful' (On pc) and 'something went wrong' (On app).
Please resolve my issue as soon as possible and also tell me the reason, why my account not logged on flipkart?

My login details are as follow:

Name: sajeev ch

BALANAGARAJ K
Phone: [prote

[protected]
Email: [protected]@gmail.com

I purchaged a prestige 550w mixer grinder from flipkart through on line. When it opened, i found it was defective and a jar is also missing. I complain it through my mail address. I requested that it must be replaced or refund. But my request for refund or replacement has been cancelled without any reason. So you are requested to help me to solve this matter

2019 July 11, I have ordered a product and after the product has been approved by the seller it got cancelled after sometime. I have called customer care and they has given suggestion to place the order again right away or at night 8 pm sale and they logged the complaint as well for the approved order as cancelled.

Now, I have done the same and got an email from Flipkart support that I am using the account not for personal use and they blocked it without any discussion.

I have 500 rs Gift Card their and all of my bills of past orders are there for which they are not responding. I just want that they show a single proof that I have used it for commercial purpose then they can do what so ever they want.

Total messed up happened due to their support only and they can check the recordings as well.

Thank You

I tried to purchase the Redmi K20 GIft card which is for 855 rupees, after entering my pin i got a message saying "Unable to process request".
I tried again thinking it might have failed due to something or might be because so many people trying for it, again I got the same message.
I stopped after that i got 2 messages from my band after like 10 minutes that amount have been deducted twice.
This is a new way by Flipkart to fool customers so that they keep trying and later they say GIFTS CARDS ARE NOT REFUNDABLE, New strategy by FLIPKART TO LOOT CUSTOMERS.

I bought m! A1 phone from flipkart on 7th july 2018.
Few days back i visited mi service centre for screen replacement as its fall down couple of days back but its in woking state. I agreed to pay 5000 for screen changes, when i have went to collect my phone they were asking did you repaired it before, i told know, they told it was repaired in april 2018 as per history (Which is 4 month before i bought) and it was not rebooting, i loose all my data. After some follow-up got to know that imei on device is different than invoice. I followed up from 4-5 days still not resolved the issue. Its major thing
1. To sell used phone to customer
2. To provide device which has different imei than invoice

Anything could happen in these period using the phone whose invoice is on my name.

Dear Flipkart Team,

Please read the very careful below my mail.

This is to inform that just one hour before I have arranged a call back request and from your executive Miss. Puja after the long hold has taken with Floor Senior Miss. Sweta but I'm not happy with her resolution because that is using the protocol but did not proper resolution however I have already talked with seniors Mr. Vikas Dutta commitment fail from his end, what they hell man????

As discussed, please be assured that we’ll look into this and get back to me as per your Team Manager Mr. Deepak and he was provided reference id:- IN[protected].

Here am sharing my bitter experience with Flipkart, to create awareness about the fraudulent works done by total Flipkart team. Please escalated this matter to senior person as well as audit this call from the internal and external quality department and waiting for your resolution

!SUCH IS THE PATHETIC SITUATION!

It's a totally miss managed service that Flipkart is giving services also totally unsatisfied with the service. I should say these organizations are charging money on a regular basis for not giving any facility, they are not cooperative. The charges for every damn thing and they are cheating the employees, organizations because they don"t think about the customer and they, are only worried about their quarterly profit.

Where is the proof that my case has been escalated? I am really struggling hard to write up decent words in my email. Because I just see that you guys continuously don't give any damn to my request. And from the very beginning, I am telling you that you guys are pathetic and HIGHLY UNPROFESSIONAL FLIPKART SERVICE TEAM. I am trying to find my way to complain about you in public forum nothing more else.

What I am looking for against my complaint???

I would like to file my extreme dissatisfaction with the FLIPKART SERVICE.
What a Beautiful Solution!
Flipkart Management can you please tell me???

I m still suffering to get the resolution on this. On Flipkart side, they are providing me daily a new resolution date and ultimately failed to get me any information on this. Now it’s a peak of testing my patience level.

I am writing this email to you regarding your false commitment with Flipkart all senior due to Logistic issued and I want to full compensation, nothing more else.

In the end, just requesting you to please expedite my concern so that I can get some sort of respite.

My complaints against Flipkart team:

1. Failed to deliver the product within the committed time while placing the order.
2. Lack of service even after getting 100% money from the customer.
3. The customer was treated in an arrogant way by Flipkart executives.

Kindly do needful immediately and as soon as possible and take action nothing more else also will be should give best services of valuable customer.

Regard’s
Sanjoy Khatua

[protected]
[protected]

I have ordered svenmar tempered glass guard for samsung galaxy grand with order #:od[protected] but it is not matching with samsung galaxy grand mobile. Tempered glass guard is shorter than mobile screen size. Looks like it is meant for any other mobile set. This product has no return policy. I don't know why i should be paying for wrong delivery. Hence kindly replace with correct glass guard or take it back and return my money.

Hello Flipkart, This is my dissatisfaction relating to order number
OD[protected]. I placed an order for blaupunkt TV in exchange of LG
43 inch led TV. The display has some white spots which is quite common for
an old TV and why will the customer then opt for exchange as other items of
the TV are functional at its best state. This is just a hype which your
company has created in exchange. The TV is in working condition at its best
as its a branded LG Led TV. The courier boy refused the LG TV and the order
stands as cancelled. Not an issue, for me just delete my flipkart account
as this was the last order from flipkart. I will strongly raise this issue
in Consumer Forum and I went through the terms and conditions as I am a
lawyer and I will raise this issue that why the customer will exchange an
item in return for a new product. Leaving the Display are the other items
of the TV useful or not covered under Working State? The display has spots
but functional with clear picture and sound. Resolution demanded: 1. Delete
My flipkart account. 2. If the new TV is not given please delete all
customer credentials immediately. My Led TV of LG brand is being exchanged at a price of Rs10000 which was bought at Rs 44000. Doesn't this means a depreciation of the TV. Exchange Process is fake which Flipkart is offering. I am approaching Consumer Forum for the Same.

Thank you!

I am not happy the way the ac was installed. Had to pay extra around rs7000 for installation. It was done by jeeves technician. They said they will need 5 meter extra wire but t wire seemed to b 3.5 meter. As it was costly they should have measured in front of me. They did everything v hurriedly. The installation was done on 9th. This is my registered mob number

Order packet was delivered to my mother senior citizen in a open packet, even the inner flipkart box was missing and seal on the phone box was already broken. I called that gay and recorded his conversation, in which agreed to all the above. I sent it to flipkart. And made them complaints many times.
In one of their reply they asked me to file a false fir, when i pointed this to them that i will not file a false fir, i will file only a right/true fir, since then they have rejected my request for replacement atleast 5-6 times, i still have time left as per my retrn policy, bt they are saying to contact mi brand.
Flipkart back end employees are utterly stupid, they do their work blindly without applying their mind, they are the most worthless gys in their team.

I also talked to their seniors 2 times they assured me that they will replace my phone, but, they are also full of *.

I also mailed them a 5 page letter telling them the problems i have been facing, detailing how i have been calling them almost everyday for 9 days, but nothing from them also.

If anyone knows how i can escalate this issue let me know.
Jasbir singh

This is the mail i have already written to flipkart.
Hello sir/madam
I jasbir singh, r/o d-850 ground floor, new friends colony, near sujan mahinder hospital, new delhi -110025 mobile: [protected], [protected]. Had ordered a redmi note 7s (Ruby red, 64 gb) in exchange, fully paid up at the time of placing the order on 01 july, 2019.

On 02 july, 2019, 5.20 pm your courier guy had delivered my order to my mom, then from that phone that was to be exchanged my mother called me, i also talked to your courier guy from the same phone that was to be exchanged, he told me that “physically the exchange phone looks ok and there seems to be no issues with the exchange phone, but i have to take it to my senior, he will check it, if at that time any problems are found in the exchange phone then, u will receive a message from flip kart saying that exchange phone not received deposit the balance amount, than he said that you don’t need to worry we will deposit that amount on your behalf by selling your exchange phone in the marketplace”.
I told him that as per flipkart policy, you have to check the phone here and now only, i will not be responsible for later on at all.
After that he agreed to it then said your exchange phone is ok, i am giving the order parcel to your mom, and he disconnected the call, took the exchange phone from on which we were talking and left.
After that i called my mom on the landline, to tell her to keep the packet safe and then she told me that the outer cover was already torn open and your courier guy had taken out the phone box from that torn cover, phone box seal was also broken, there was also no flipkart box in it (I did not know flipkart box has to be there, your phone executive had asked me for it, which my mom confirmed was not present.), he took the new phone out of the box and handed it to my mom telling her it’s the policy of flipkart to show the phones to the customers now. After i heard this, i disconnected the call to my mom and called your courier guy, i asked him again and again why was the package torn and why did he deliver an open seal box phone to my mom, in midway of this call i stated to record this call, as i felt that that there is something wrong about this guy, on that call i repeatedly asked the guy why was the package torn and why did he deliver an open seal box phone, and during this call, i also told him that i have a recording showing that the packet was torn (This was a bluff, so that he tells the truth, i also asked him, when my did not ask to open the box or the package why did he do it, i also asked him to return and replace the new phone again and again, he only said you call flipkart and ask them to replace, i cannot do it.

Then on july 2 /2019, 5.40 pm, for 10-15 min after i disconnected his call, i talked with flipkart, i told your executive everything about open package, open seal, open phone, that your courier guy wanted to sell my exchange phone in the market, also told him i have your courier guy recording i can share with him.. Told him everything. I then asked him for replacement because of open outer package and broken phone box seal, he told me that he cannot process the request since the courier guy has not shown the product as delivered, so until he does that he cannot process the request, he asked me to call again when i receive phone delivered message.
“• jasbir singh
To:jasbir singh
Jul 11 at 1:00 pm
From: "flipkart.com"
To: "jasbir singh"
Sent: tue, jul 2, 2019 at 5:59 pm
Subject: help us with your feedback - in[protected]”

Then on july 02/19, at 8.52 pm i got the phone delivered message, i did not bother to call flipkart at that time, because i thought that the executive i talked to in the evening would have written my complaint, so why waste more time again in calling, so i logged in to my flipkart account to ask for return and replacement myself, but since there was no option there of open, broken seal, or opened package so i had to pressed few random buttons for my request to go through, and it was accepted. But i felt that the rezone for request was wrong, therefore.
Then on, 02/07/19, 9.40 pm, for 10-15 min, i again talked to flipkart executive, i explained to him everything, which i did to the earlier guy when i called at 5.40 pm in the evening, then i also told him that i have made the request by logging in to my flipkart account and pressing random choices because right choices were not present, please rectify my mistake and mention replace sought due open outer package and broken phone box seal. He assured me that it will be done.
“
Hi jasbir singh,
Your return request has been received.
Return requested on jul 02, 2019, 09.43 pm
Order id od[protected]”

Then on july 4 /19, 12.26 pm, i, receive a mail from you stating that
“ since the item received was different from the product, we will be lodging an fir and would like your consent for the same.”
“ please note that the seller will not be able to fulfill your request in case these details are not available within the next 48 hours”

Then on july 5/19, 11.00am. After receiving this mail, to register a fasle fir, i talked to flipkart, again, i talked to a girl there for almost 30 min.
I explained to her that there is some miscommunication, i had never said that the product was different, i always said i want replacement and return because of open outer package and broken phone box seal, therefore i cannot agree to wrong/false fir being filled, since it’s against the law, i then asked her to tell your backend team to send me a new mail giving the right/true reason for filing the fir., then i would readily give my consent.
Then your executive suggested me, that for it to happen she needs to close the old request and raise a new one, one her insistence i agreed, so she closed my old request

“july 5, 11.13 am
Hi jasbir singh,
Your current return request has been closed.
Return requested on jul 02, 2019
Return id[protected]

In the mean time my mobile battery died and call got disconnected, as per my conversation with your lady executive she was supposed to cancel my old request and raise a new request, but she did not raise a new request as she had suggested.

Then again on july 5/2019, around 11.40 am, i talked to your executive again for more than 30 min again and explained him everything, he then raised a new request

“july 5, 12.03
Hi jasbir singh,
Your return request has been received.
Return requested on jul 05, 2019
Order id od[protected]
Return id[protected]

.

Then again on july 6, 4.12pm i received a message and mail from you informing me that

“hi jasbir singh,
Your current return request has been closed.
Return requested on jul 05, 2019
Order id od[protected]
July 6,. 4.13pm
Hello
We are writing to you n continuation to your return request for since we haven't got an email from you giving consent to the fir being lodged within {tat}, the seller will not be able to fulfill your return request. Due to this your return request has now been cancelled.
Regards,
Niveda p
Flipkart customer support”

Then again on jul 06, 2019, around 9.45 pm i again talked for 45 min with your executives, i explain to them that my 1st request was already cancelled on july 5, y me because you wanted me to file a false fir and new a request for return was also raised on that day, so i was not obliged to rely to your mail to file an false fir, also on my new request for return (Order id od[protected], return id[protected]) i have not received any new mail to file an fir, so how can you cancel my new request, so your executive again opened a new request return requested on jul 06, 2019
Order id od[protected].
Return id[protected]

Then again on jul 7 at 4:28 pm you sent me a mail

“sorry, the seller will not be able to fulfil your return request for the item.in case you need any product related assistance, please contact the brand.
Return id[protected]”
Then again on july 7 /2019, 4.35pm, i again talk to your executive on for almost 1 hour, this time i also spoke to your senior executive and explained him since last request was raise i have not received any mail for filling fir and no resone has been given to me for cancelling my reqest, and even 48 hrs have not lapsed, still my request is being closed, he assured me that my problem would be resolved in 24 hrs, but nothing happened.

Then again on july 7/2019, 4.30 pm i also sent you a reply mail to your mail id asking you to file the fir

Then on july 7/2019, 5.43 pm i sent you another mail asking you to send me a copy of mail which you have sent after i filled my return request on 6th july.

Then again on july 7/2019, 6.06 pm. I also sent you a mail giving you the audio recorded conversation between me and the your courier guy, in which it can be heard, him agreeing and not denying, that the package was open, phone box seal was not there, he opened the phone box and showed it to my mom, without her asking for it.


Then again on july 8/2019, 6.40 pm. I again talk to your executive and senior execuuutive for almost 30 min to get my problem solved, but of no avail.

On july 8/2019, 05.14 pm, i also sent your customer support a mail informing you about the i have been facing, asking you to send new request for filling of fir, also in that mail i had given you my consent to file any no. Of fir based on true events,.

In reply to that i received a mail from you
“hi jasbir,
Thank you for writing in.
We understand your concern regarding the order id 'od[protected]' and sorry for the trouble caused to you.
Please be assured that we're looking into this and will get back to you with an update by july 11, 2019.
We would like to thank you for your continued trust and support.
Thank you for being with flipkart.
Regards,
Shikha thakur
Flipkart customer support”

Now 3 days have passed since, i have jul 11 at 6:50 pm i received your mail saying
“ sorry, the seller will not be able to fulfil your return request for the item.in case you need any product related assistance, please contact the brand.
Return id[protected]”
Now i would like to inform you that as per yor retrn policy
What should i do if i find the package open or tampered on delivery?
You can request for the item to be replaced by visiting 'my orders'. Use the 'return' option & fill out the details of the issue so that we can help you.
Which i did as per your return policy my product has to be returned, i still have 1 more day to my product returned,
I paid money to flipkart, and also made complaint many times, please replace my product, else i would be forced to tell my story on various online and offline platforms, i would also be forced to take legal remedies for the same.
Consider this as my last appeal to you to do the right thing.
Also consider this mail as my notice.
Thanks
Jasbir

Wasted almost 4 hours talking to flipkart guys on various occasions.