Flipkart Complaints & Reviews

I have ordered vivo Z1 Pro from a sale on flipkart on 11 July 2019 . My order was successfully placed I even received shipping message but later in the evening I received a message that my order is cancelled by flashtech retail due to limited stock. Now my money is stuck and I cannot order a new phone due refund 7 days process.I want my money back.

One week back i placed an order in Flipkart, the product a mobile named Realme 3.After seven days o[censored]sage i faced some difficulties in using the device and i placed a return request, from that day onwards the problem begans. Intially i got a call from one of your representative and he explained things oke, and said that the Technician will be visiting to inspect the product. On the next day as he said like i waited upto evening 9, and no one came. That day itself i made an attempt to connect one of your representatives finally one responded and i explained the things that happened on that particular day, and he simply said to me that it is my mistake, i didnt respond to the call from the technician and the fact is i didnt even got a call from technician. Next day again i called and one of the representative again he gave me som e solution and today that is (11/07/2019) i got an anonymous call from some number, and he asked me things in Hindi and i said to him that i dont know hindi, just to continue the conversation in English, Suddenly he began to use that word " MATARCHOOD", such an annoying moment, ho can even a reputed organisation, like ypors can behave like this. Anyway i am attaching the audio details and also the corresponding number here.Do some actions against this, if i didnt find any actions regarding this, i will directly go to cyber cell.

I have bought a MI phone worth 13999 from Flipkart and it is a defective piece. I requested a replacement or refund within 2 days of delivery and they sent a technician for check the phone. The technician have given in written and signed that the handset is not working properly. But flipkart is not ready to replace or give a refund. Instead they are asking us to go to a Service Center and repair it. Please help. This is open fraud and cheating.

Respected sir,

I would like to inform you that i had purchased the asus 6z on date 2 july 2019 having price 31, 999 rs. I am having some techinal issue with this phone network problem, hanging issue, and also in camera on flip when switching the camera. So i want refund for the same, i am not satisfy with this product on this initial stage. If the refund is not possible then i would be purchased one plus 7 in against of this but i do not accept it the replacable unit of asus 6z. Kindly solve this issue.

Thanking you

Regards
Akshtra gupta
Contact no. [protected]

I ordered a book on three weeks ago the name of the book is rich dad poor dad and the order id is od[protected]
I have canceled the product and ordered the same product for second time every day it is getting delayed since 3weeks what ever i order on flipkart it is getting delayed every day i didn't even receive a single product from the order list this is a serious issue
I want to file complain against this

I received a dead item .Flipkart is not accepting return or replacement. The customer executives are behavesirresponsible .they are extent the complaint when the return policy end.around 2 months ago..i purchased the product from flipkart.i called them hundreds of time. And i wasted lot of my valuable time for this issue.

Dear Team,

Todday I got confirmation call from end and number is [protected] .

Your E - Kart executive name is Mr.RajKumar Soni and his employee code is 1049208 this kinds of information provided by your courier executive .

First a fall he is not from E - Kart, I am asking for Id he told me i don't have any ID card and he came in half pant i his language is aare and turre .again i am asking for can i take one photo for you he run away .During conversation he called up his senior Mr.Rajesh Kumar and his mobile number is[ [protected] ] .

Your executive directly rejected my phone is told me your mobile is in broken condition .

NOTE : PLEASE FIND BELOW SNAP SHOT AND VIDEO OF MY VIVO V3 PHONE AND U GUYS TELL ME WHERE IS BROKEN .

Order : od[protected]

I am really fed up and struggling to get my product delivered or the refund for the damaged and broken product i have received.

It has been more than a month since i have placed the order and it was damaged and broken on arrival. I informed flipkart about it immediately but no action has been taken except for false promises.

My return pickup has been canceled multiple times and yesterday one of your representatives called me and said "it can not be returned now and we can not do anything about it", when i lost my calm and asked her to make me talk to some senior executive she told me that she is raising the return request again and i need to wait for another week.

It is already a frustrating experience, summers have already passed in the process and i am feeling stuck and regretting my decision of buying products from flipkart.

I request you to kindly help me out and expedite the process of replacement or refund, whatever is possible.

I had ordered a mocha brown coloured infinix hot 7 pro mobile but i got pink colour infinix hot 7 pro mobile. I created a return request which got rejected so again i created a return request, so again i got pink rose gold mobile. I called flipkart customer care they created a refund request which got rejected. Now i have to live with pink colour mobile. My return is return id -[protected].

Hi there
This is dharambir singh ([protected])
Recently i have brought a mobile from flipkart and same not working from day one and i have raised the complain against it for couple of the times before however not yet getting any resolution at all
Well this is the worst ever service i received from flipkart
When technician has already visit and he has checked my mobile and has already confirm that mobile system has been corrupted and that's why mobile need to be replaced
So how long will you take for replacing the mobile
And now i received a text that you have once again aligned a technician for checking the hand set
I am not still getting why this taking this long
I brought this mobile to use in however i am wasting my time and money too

So please either get it return or refund my money asap

I have placed a order for grocery item and selected delivery timeslot from 9 am to 1 pm. But flip kart changed time slot to 8 pm to 11pm. I tried to resolved the issue by contacting on cutomer care number but got replied that we are having logistics related issue and can't change your time of delivery. You have to pick the order after 8 pm or you can cancel your order.

Order id: 0d[protected]

Dear sir, i have received wrong phone by flip kart, i have received intax phone in the pack of redmi phone this is very bad thing that happen to me. I am feeling very much bad. After a lot of compliant my issue not resolve. I am forced to take legal action against by you. Kindly look in my matter and whether the mistake happen. Otherwise i am not responsible to next step taken by me.
Thanks
Regards
Narendra kumar gupta
[protected]

I had purchased this marq brand smart tv in nov 2018 and since then, it has never worked properly. Off & on its has been malfunctioning and have raised multiple service requests till now for various issues. Its motherboard has also been changed once and again i had raised a complaint as tv was not accepting ip address of lan or wifi also, builtin chrome-cast is not working.

1st service request for the same issue was closed without being addressed, then i raised another one. This time service engineers visited and told me that motherboard needs to be changed again. But after that, flipkart is saying they dont won any responsibility for marq products.

Please help.

Marq service request no - 9600135
Incident: in[protected]

Hi sir/mam
I am fellow customer of yours, whose account has been blocked/suspensed may be due to some reason.

I talked with your customer care representative many times, they always said "they escalated my issue to the concerned team and team will call you back later, but i have not received a call its been 3, 4, days now...

And most importantly i had to pay my flipkart pay later bill of around 2000 rupees that i can't pay bcoz of you.. So i won't be playing any penalty to you for that, and i had to return 2 products but reason you blocked my account i was not able to return them within the prescribed time as per the policy so i even not be paying for that products as well. And note the above concerns and inform your concerned team.

Please let me are they re-activating my account or i am free from any responsibilities... Respond asap!!!
Thanks

Name :dheeraj gour
Id: [protected]@gmail.com
Mobile : [protected]

Hi,

I ordered a fossil watch and paid the amount via phonepay.
But when the product came for delivery on 21st june, it came as cod product.
When checked with flipkart, they told, they had a technical issue, so they will reattempt.
But as the product was ordered as a birthday gift, we paid the amount and collected it and then asked flipkart to refund the amount as soon as possible, for which flipkart agreed.

1i received a mail, asking for bank details on 21st, which i provided on the same day
When i called and checked with them, they told it will be resolved by 24th.

2but on 25th i get a mail saying, its postponed to 25th.
Still i dont get any refund on 25th after waiting for a day and i wrote a mail enquiring the same

3i get response saying, wait for 48 hours on 25th

4 according to the mail, i had to wait again, for 2 more days to get refund on 27th.
In between, when i called to check for the status they said, it would be escalated and meanwhile i receive a mail again saying, it is postponed again to 28th.
I was literally fed up by waiting and seeing these mails.
5 on 28th, i get mail again asking for bank details, which was provided on 21st june itself.
And they also mention, the amount will be refunded in 5 business days. After waiting for 7 days, again they ask to wait for 5 more days.

If they were not aware of bank details, then how can they commit to resolve the issue by 28th is my question.
Either it was an excuse since they could not refund amount on 28th or there were sending false mails saying we will resolve it without knowing if they had bank details or not.

I wrote a mail and also called to customer care and spoke about the issue, as i was frustrated.

6on 29th, i get mail again asking for bank details.
I have been telling in my mails, bank details are provided. This was the 3rd time where they were asking for bank details again,
Instead of checking mails. Their reply made me feel as though it was auto generated mail without reading consumer concerns.

I again called customer care and told, details are already provided and you have been giving excuses. And sent as mail as well

7after this much of trouble, on 1st july, i get mail saying, the seller will be initiating the refund to bank account within 24 hours and the amount will be credited in 5 more business days.
By now i had a worst experience, i had to remind about the issue being not resolved every time by contacting the customer care or by writing mails but still they kept giving reasons and postponing

As per 1st july mail, 24 hours for initiating and 5 days for refund, that's by 6th i had to get the refund.

8 when i called up and checked for status, they assured me saying it will be resolved for sure on july 8th.

9on july 6th i get mail saying, in 5 business days i will get refund which was not acceptable at all after this much wait and after giving a 100% confirmation saying, it will be resolved by july 8th 6.30pm.

10i replied over the mail on july 6th, provided screenshots were they agreed for a final resolution date as 8th july.
Also mentioned for the second time, that i will raise a complaint.
Also i called them and spoke about it and told i will be raising complaint if not resolved.
Even after that they send same mail, saying refund initiated on july 1st within 24hours and will be refunded in 5 business days.

11on 8th when i don't get refund, i wrote last mail mentiontioning, i will raise complaint for their worst service.
I thought to myself to wait for a day on 9th and then raise complaint.

Every time, they sent false mail saying tried to contact. For the 1st time, i get call from them on 9th july.
I told them its been 19days and issue is not resolved.
She asked me to wait till 10th july, and started giving excuses.
Finally she also blamed about the seller saying, they have to follow procedure.
For which i replied, if you would have provided details on 21st june, by now i would have got refund and not to blame unnecessarily.

After that call, a mail was sent again from them saying refund initiated on july 1st within 24hours and will be refunded in 5 business days.
This mail is not even valid now, as from july 1st to july 6, the time period is already over and now it was july 9th, still i did not even receive the amount, but just getting mails.

12 today its 10th july, 20 days over, still i have not got refund.

Kindly take serious actions against this bad service and help me get the refund.

I have ordered a Redmi note 6 mobile phone where i received Realme on 4th july. i have lodged a complaint with flipkart for replacement on the same day. they assured the issue would be resolved by 9th Jul . Since the issue has not resolved, i requested for the refund which is still not addressed. I dont need the replacement instead i need my refund.

They Blocked my account since 24th of June and asking me to pay flipkart pay later amount. I am unable to access in my account because they blocked it without any good reason and as a result of that I am unable to login in my account and unable to pay flipkart pay later.

I complained to their customer support so many times and their backend team is not responding to me. I tried almost daily on call with their customer support and they forward the request to backend team and backend team not helping at all. Please take some needful action in this matter.

Respected sir
I want to say that i hv an account in flipkart with mobile no. [protected].
I m unable to access my account from the last few months. I need invoice of my order for warranty purpose. But i m unable to open my account using my old username and password.in order to access my account i selected the forget button. Then i received otp. On entering the otp a screen was pop up to set a new password. Then i entered a new password. But the password was not updated and a screen was pop up showing message that "unable to update new password. Please retry." i m attaching screenshot for this.
I need invoice of my order for service centre as my order meets warranty conditions. I want to claim warranty on that. Kindly resolve this issue as soon as possible.

Dear Sir,

I am very old customer of flipkart. I bought many phones from it and also exchange the Old products many times. I regret to say this time my experience was not good with ekart. I place an order for redmi note 7s with exchange of my oppo f1s phone. Delivery boy denied to take the old product bcz of no such valid reason. Very disappointed. He refused to give my order and ask for remaining money. I am amazed why he denied to exchange the proper working phone. I request you to send someone else to examine my phone.
Order ID - OD[protected]
For your reference. Also attaching some pictures. Please examine the pictures do you really think phone is damaged????
Awaiting your response
Email ID- [protected]@gmail.com

Sir i have an flipkart account and the number is [protected] ([protected]@gmail.com).. Sir my account is blocked by the flipkart team last 61 days... And my pay later bill is pending rs 4405.. I am complaint to flipkart team but the can't help me... I always want pay the total bill of rs 4405... But how i pay that bill sir bcz my account is blocked... They blocked me also my mail id i can't do any reward back on any mail... They mails me for legal action but sir i never face any legal action bcz i am a student sir... I want to pay the total amount.. Plz sir give me any options to pay the bill. It's a humble request sir... Sir my alternate number is [protected]... Sir plz give me any options... Plz sir