Flipkart Complaints & Reviews

I have booked a phone - realme 3 on flipkart rs-8999/ and i made online payment by sbi internet banking and my payment was successful but order is not confirmed and phone is out of stock after then i immediately speak with flipkart and they waited me 24 hrs but after than he says seller has not received your money and after this i complain to the bank and i got mail from the bank that your payment settled on 25/04/2019 pleas contact your merchant but merchant says i have not received your money. They are being mentally hatred, till now the deducted money does not refund to my account. I do not know where my money is going. So, i kindly request you please take a look at this issue and solve my problem as soon as possible.

I ordered midea ac on[protected], i received product with serial number different from the one mentioned in invoice.. Raised a complaint with customer care so many times and still. Issue not resolved. My order id od[protected].
Serial no of the product received[protected].
Serial no as per invoice[protected]. Complaint raised and they didn't. The issue even after so many days. No is addressing the issue

Hi team,
I filled out all the details while trying to purchase the asus zenfone max pro m2 phone and also reached payment page. I paid using net banking method, i received a message from my bank stating amount is debited but when i tried to check the order, it shows as order not placed.
I tried calling the customer helpline, no luck. Kindly assist

Dear sir
I have ordered a smartphone on may 3rd in flipkart.com and i have paid that through my wife's credit card. I ordered this for my wife and she is now residing in mumbai. The next day the flipkart team send me a mail that they have cancelled my order because the seller have limited quantity. They will initiate my refund with in 3 days. After 3 day i have contacted them by chat facility in their application and they said me that they will solve my problem with 11th may. At 11th may i have contacted them again i have asked them about my problem and they said they will solve the issue in 13 th may. But today 12th may i have received an email from them that the items and they are saying that i haves ordered not for my personal use so that they disabled my flipkart account and i will not be able to login that account. I tried to login but failed. Sir how can they know that the items i have ordered not for my use and i never make an agreement with them like that and until now i did not get my refund
I here request you to consider my application and advice me the solution
Yours faithfully
Shiju k john

Regarding non response and non replacement from flipkart escalation team n jeevas team.

Sir.. I am flipkart plus customer and purchased one 1.5 ton marq ac from flipkart site.. After installation my ac problem is started..ac released bad high noisy and bad smells during starting phase.. Noisy sound n bad smell is occurred fourth times within replacement warranty periods which was 6th of may.. I called to cc and registered my complaint.. Jivee services partner' s engineer kamlesh and rajendra came and he was not ready to listen my problem and not checked my ac completely (Only touched indoor unit filter) and told me ac is ok and he will come again in evening for checking and will close the complaint.. He did not come again to check ac and gave wrong feedback that ac is ok..

Main problem is started again.. I called to kamlesh (Jivees eng) why you have closed complaint with wrong feedback, without check and rectify my problem and he told me that sir it was done by miskate n will do next morning. He was lying.. He is very unprofessional n rudely guy... Because of his mistake my replacement is stoped.. And 6th is my last replacement warranty day thats lapsed due to engineer and flipkart cc.

Next step. I called to again cc regarding this isssue and my complaint is forwarded to escalation team on 7th may... Complaint no in[protected] and gave 11may last resolution day but surprisly till today no response n resolution given from flipkart team and high authority and no single call is received from team.. Yesterday one more problem occurred.. Water draining from indoor units in my room.. (Pics and videoa is already shared customer support mail id..).. I m very disappointed for flipkart service.. I called to cc many time but no body is giving resolution.. Videos n pics is attached for your reference
Due to non response from flipkart escalation team n non behavior from jeevas, i got faulty product and no one taking action.. This is first and last reminder mail after that i will take legal action in consumer court..

Request you to pls take action and help to replace my product... My son is 4 month old if any misshapening occurs due to flipkart faulty ac then flipkart will be responsible... Looking forward

Thanks
Sadik khan

[protected]

Flipkart account with number [protected] has been blocked citing the following reasons, “we'd like to let you know that your recent order has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your flipkart account.”

There are zero returns in my years long history with flipkart so this reason is factually incorrect and i have flipkart plus account with points in it. Kindly assist

Hi team,

I ordered realme 3 pro in exchange (Buy back guarantee of 11200) with realme 2 pro so i only had to pay rupees 2899 on 29th april.

First the when the wishmaster came for pickup of realme 2 pro, he saw a stratch on my old phone and wanted to confirm with someone by sending him photo, but the person did not even see the photo and asked the wishmaster to reject the product if he is not comfortable with it. This all happened on 2nd of may.

I logged a complain regarding it and was asked to sent photo to the support team within 8 hrs after receiving the mail. I had to leave the office early just to come home and send photos. This happened on 3rd of may.

After sending the photos i was supposed to get the solution by 4th may afternoon but i got a mail in the morning that sorry for inconvenience but the solution will be provided before 5th may 2019, 12.30 pm.

Just because of this delay in the solution again on 4th may the wish master came sends the photo to the seller and again he says the same thing"if you (Wishmaster) are not comfortable don't take the product". Wishmaster clearly states me that - sir i know it's just a scratch but i need to get the approval from seniors and they are leaving everything on me without seeing the picture i sent and suppose if i take the product now and if there is some problem with it. I'll have to bear the loss.

On 5th may i got the call from flipkart executive "sumit". He checked the photos and was very convinced that it is just a minor scratch and gave me a guarantee that my realme 2 pro will be exchanged for realme 3 pro in 3-4 business days". I also clarified with flipkart executive that it's a flash sale kindly please do not let the order get cancelled. Still he assured me that i need to relaxed and tension free the order won't get cancelled.

I had clarified on each and every call with flipkart executive that please do follow up and don't let the order get cancelled as it is a flash sale product from the first call i made on 2nd may.

On 7th may at 2.00 am in the night, i get a notification that i have rejected the order and also as you have rejected the order the order will be returned back to the seller. I woke up at 5.40am and saw the notification and called up flipkart at 5.56 am for help and just to inform them i have not rejected the order and that the product will still be at the nearest hub, kindly help me with any solution.

I called up and followed up again and again for help from flipkart but i just got one answer that sorry please reorder on 13th may 2019 on flash sale.

Now today when i checked for buyback guarantee value i'm getting only rupees 8000. The buyback value is degraded from rupees 11200 to rupees 8000. Today was the flash sale and i'm helpless. Tomorrow also i'll try buy if it again shows buyback of rupees 8000 or if i don't get lucky and get the product in flash sale. What am i supposed to do?

Being a flipkart plus customer and buying all my home equipments (Tv, washing machine, mobiles, clothes) from flipkart i'm left helpless by flipkart.

I ordered a case/cover for my phone on 4th may 2019 which was expected to be delivered by may 10. Five days later ie., the day of delivery, i received a mail saying that the ekart wouldn't deliver the product on time. Accordingly, the delivery was postponed to 12 may (Sunday). I haven't received my product yet. You people doesn't value the time of your customers. What am i supposed to do? Wait at my house for an indistinct period of time so that the delivery boy can reach me? You suck at what you do!

I have purchased 3 products one queens bed, 1 wardrobe and 1 dining table recieved on 18/04/19, all the products were not of good quality and flipkart team is not replacing it.

Dining table is very light in weight, and chairs were not taking load as defined in its description.. Table is also not stable shaking, chairs were not stable. Need to replace with good quality product.

I have purchased 3 products one queens bed, 1 wardrobe and 1 dining table recieved on 18/04/19, all the products were not of good quality and flipkart team is not replacing it.

Bed corners are of very low quality material, can't move if we move it's assembling will get damaged., very sharp and of sunmica scratched twice to my child,

Almirah since installation is shaking same as bed.

Dining table is very light in weight, and chairs were not taking load as defined in its description.. Table is also not stable shaking, chairs were not stable.

I order for mi note 7 pro (This product available only on flash sale and i got this after 3 weeks continue trying) on 28 aprilmy delivery date is 5 may but i didn't received that so i call coustomer care on 7 may then they escalate a issu regarding this and give me time of 11 may in between on 10 may i got a call from flipkart saying we can't coordinate with delivery partner so you cancel this order and place a new order then i told hin why should i place new order u have to send my this order because this is not a regular available product i got this in very difficulty he insiste me to cancel but i refuse to to that and today is 12 may and i am still waiting for there solution
I am worried that they didn't have any coordination with there delivery partner and why they didn't deliver that product
And ekart logistics have not any coustomer no i feal cheates and help less beacuse nobody have to solve my problem

Order id: od[protected]

Product: asus laptop
Price: 36990rs.
I'm purchased laptop with flipkart. When product is delivered then checked the specifications as per listed on flipkart official website or not. So i noticed that specifications is not as per listed.

So i created refund request online on 1st march, 2019 then it is rejected so i created second time but it also rejected then create third request again rejected. It again and again rejected total five time rejected. On 10th march, 2019 last day of return policy request is rejected so my account is deactivated. Because of "high number of return request".
This reason is invalid because if return request is rejected then obviously another request created by me.
Last three request is created by flipkart customer care executive and it also rejected.
Product delivered wrong then definitely we request for refund or replacement then available option of refund.
Seller delivered wrong product and flipkart executive told me to delivered product is right then i record a video with serial number of laptop as per invoice.
If delivered product is different then why we accept it product and why loos money.
Video link:
https://youtu.be/6DRjm_-C_gc

https://drive.google.com/file/d/1JwQ4DrZq8UkHr1kM2DLCSp_Qy9MRz_nu/view?usp=drive...⇄

My name is gaurav, and i have been a regular shopper at flipkart and buy products for personal use. I chose flipkart as they provided me products at lower prices then the market but little did i knew that this saving regime will shock oneday. Flipkart closed my account without prior notification. I have returned very few products which were defective and were accepted by their smart app check. Now flipkart is not taking my calls and today when i called up to their customer care number i spoke to their supervisor who straight forwardly denied to active my account. Even my request were not considered and when i told them i will lodge a complaint against them i was told sir u can do what u think is right. Please help me to gain access to my flipkart account again.
Registered no. Is [protected]

Sir or maam, aapse ek mi ka 32 inch ka smart tv 4a pro purchase kiya tha 25 april 2019 ko jiska abhi tak date hai 11 may 2019 tak koi aapki taraf se koi bhi coll or massage nahi aaya hai air naa hi tv installed hui mai pichle 13 dino se consumer care (Flipkart) par call pe coll complaint pe complaint kar raha hu jisme mujhe koi resulations nahi mila hai barr 24 ghante aur 48 ghante ka time diya jaa raha hai aisa kyu ho raha hai aapki service se mai unsatisfied hu aur aage se mai kabhi bhi aapki flipkart se koi bhi item purchase nahi karuga bs aapse nivedan hai ki kripya ispe kuch action le otherwise legal action liya jayega
Reply me please...

Rahul gupta
[protected]

Hello,
On 8th may, i tried to open my flipkart app but when i tried to see my order section, i saw that my account was logged out automatically and i was not able to login.
So i have tried logging in using"forgot password" option, but still i was not able to login. So i have called flipkart and explained the issue and they told me to resolve it on 11th may before 1 pm. But today i got their message and also i called them and they told me that i have placed multiple orders and i have purchased the products for reselling purpose but i have never did such kind of activity. I am a normal flipkart customer who just order for himself, family and friends only. And flipkart has refused me to let me log in to my account. They told me that i will never be able to get my account back. So what should i do now. They did wrong, and i can't let them do this. As i have never did such kind of activity. So please help me regarding this to get my account back. Because they told me that they will not give my account back. And i can't let this happen to me as i have not done anything that violates flipkart's policies.
My flipkart register email id is [protected]@gmail.com

I have reaturned my watch but not got my refund back plz help me get my money. L have asked the delivery person and he told that money will be transferd to my accont but it didn't help me get my money by sending it to the accout given in flipkart.
The watch had no battery and i have reaturned and also it told that it's money will be transfered to my account.

On 17 april i tried to make a transaction to a merchant but it was failed. I waited for 10 days as i thought that it will be automatically credited back into my account. Meanwhile on 28 th april flipkart replied me by mail to contact with the bank. I made complan to sbi on 28 th april and today on 9th may i got a reply from sbi stating that "as confirmed with merchant, transaction igafyflsb1 has been successful and settled on 17th april, 2019. For more details kindly contact your merchant."
In this connection, i can't understand that where is my money and again when i contact flipkart they are telling me that contact bank they dont have money and on contacting sbi bank they show me clearly that the money is transfered to the account in the name of flipkart pooling accout and the account no is starting with 3*. Pls resolve my issue as soom as possible
[protected]@gmail.com
Mob. No registerd with flipkart-[protected]

I had ordered a book on flipkart and payed rs. 1035 ob 22 march 2019. But they delivered a copy worth rs. 12 with fake labels. I notified about this fraud to flipkart. They denied refund of my order and forwarded my request for replacement 3 times. But no one came to pick up the product or give replacement reason being the seller was not able to provide the product.
Now it is showing that seller have cancelled my replacement request too but no refund has been made yet to my account. This is a complete fraud and customer harrassment. Details of my order are as under-

Order id - od[protected]

Dear sir
I am regular customer of flipkart.com from more than 7 years, & ordering regularly. Now a days there is a monopoly on flipkart.com phones like redmi, realme are only exclusively available on flipkart.com, previous 6 months i have ordered these phones for myself, family members, friends, collegues,. But from march 2019 they have blocked my account giving reason "we'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your flipkart account." i have several times called mailed flikart about this but there is only same cut copied reply received. I have also money in my flipkart wallet. But they doesn't unblocking my account.
Please look in the matter & do needful
Hoping an early & kind response

Inr2, 280.00 debited on credit card xx8002 on 30-apr-19. Info:amazon. Avbl lmt:inr1, 56, 463.07. Call 18002662 for dispute or sms block 8002 to [protected]

Sent from my iphone)

Kindly arrange delivery as below address

Mr. Nitesh jain

90- b, kasturba nagar bhopal - 462023 mp

Mobile number is [protected] and email id is - [protected]@yahoo.com

Thanks

Regards

Nitesh jain

[protected]