Flipkart Complaints & Reviews

Jul 19, 2017

Updated by aanandita.psanchita Flipkart Team then sent a mail asking to resolve the issue till 7pm (15 July, 2017). Even after this time elapsed, there was no call or mail from the team. I called up the customer support around 7:15 pm and asked for a call back. The team called back and the assistant on the other end could not provide any solution and hence I asked for an escalation and was made to hold for another 40 minutes and no one picked the call. Eventually I was forced to cut the call(Screen shot of the call attached). I was then assured through mail that the issue will be resolved by 12 pm, July 18, 2017. Again, there was no follow up and upon calling the customer support and talking to Mr. Gaurav Vyas (Manager), he said a replied that the matter has been escalated and the product will be picked up by July 21, 2017 latest and the money will be refunded in 7 days. Though over call it was stated that the same will be refunded in a day.

The above situation is unacceptable and the refund (Rs. 36, 990/-) needs to be processed immediately along with damages for wasting my time and for prolonging refund.

Jul 15, 2017

Updated by bobbyju Sir this is my order Id Od[protected] I have ordered this product on July 11 2017 i was ordered Reebok ultra speed shoes for 2469 Rps but this flip kart people have send me different Reebok shoes with different price tag box i was complained this on same day within 1 hour they told me that they will take the product and refund the amount immediately i explained them clearly what product i have received and i ask them send mail to courier person also they have informed me we have escalated the issue to courier team also but they told me this will happen within 14th july 2017 but they have promised to pick up product only on 15th July 2017 that courier person came to my home and he was refused to get product from me because he dint get mail from flip kart so we cant pick up the order this type of issues we are facing often from flip kart and e kart people this people are trying to loot money from customers. we are explaining problem about the products to flip-kart and they are asking apology for their mistake and telling that courier person will come and pick up the order after courier person came but he was refused to take that product saying that we dint receive mail from flip kart after talking with customers executives they are telling that sorry we will solve the problem in next 24 hrs this is the way this flip kart people and e kart people are trying to cheat customers even though e kart office persons is complaining this is happen in flipkart not only for me lot of customers are facing this type of problems in flipkart so i request consumer court to take action against flipkart for cheating customers very badly i have every proof with me chating voice record screen shots etc i was very shocked to see both flipkart and ekart about fraud chain process

i ask every one dont buy products in flip-kart they and their sellers and courier service are big fraud services even though i ordered mobile 2 days back i just cancelled that order after their fraud activities i ask every one plz be back to get products in flipkart . i can say amazon is best online site to get products they will give respect to customers their first preference is only customers and rest is next if it is amazon they will take immediate action and refund the money. even amazon is Fourign company but customers executives are good and also available for regional languages but flip kart is Indian company they can speak only in english they dont know regional langauges but this is Indian company lot of customers are facing with flipkart see this story is big but this is true

i will be out of station on Monday for one week i beg you consumer to take action against flip kart and refund the money iam attaching screen shot how flipkart is cheating customers every time when we calling their executives their response is our system is down call after 1 or 2 hours

Jul 17, 2017

Updated by bobbyju Today They have promised to pick up product from me and refund the money even i asked them lot of times did you share mail to e kart people they have informed we already shared this product issue to e kart this time that mistake will not happen again we are sorry for that previous mistake but today wishmaster came to my home and he did same process once again he refused to get product from my dad saying that that he didnt receive mail from flipkart so far this reason we are refusing to pick up product and he told flipkart people has not updated anything to us so this is they are trying to cheat customers again and again this process is going on for more than 5 days again i called flip kart executive and chat and they are telling your issue will be resolved within 2 days aim really upset on flip kart aim having their chat recordings etc with me how they are cheating their customers they told me if wishmaster rejects once again we will take action against ekart manager but hear big fraud is flipkart when i said this they told me to wait for 2 days issue will be resolved and they have given me request number IN[protected] only they are giving reference number but try to cheat me very badly they have not yet called me regarding this issue from the begging i was calling them about my product i ask consumer to take action against them they are trying to cheat customers badly iam ready to do whatever against flipkart
sharing scrren shots of chat

Jul 21, 2017

Updated by Zoh I deactivated my account for 1 day then the next day when i wanted to sign in it says inactive account please contact us. When i contact them it says all our executives are busy please try again later every time i try to contact them it says the same thing. How do i reactivate my account all my phonepe cash in that account please help me resolve my problem. Account is zohaer.[protected]@gmail.com.

Jul 15, 2017

Updated by babh Nova hair dryer was damage my request to replacement

Jul 17, 2017

Updated by Chinugarg894 Hii..,
After complaining with you., one of the back end team representative of flipkart call me and assured me that they will send me mmt vouchers within 24-48 hours. It was assurance given by them but they didn't send me voucher as usual. Now after 48 hours of their call i again contact them via call and now they again tell me that one of our representative will call you back. But as i tell they give me assurance that they send vouchers by 48 hours but they didn't send it. So please help me as i am in a big trouble. Please help me to provide MMT vocher of 2500 rs as soon as possible..
I shall be very thankful to you...

Jul 15, 2017

Updated by Charan Kumar R My mobile number is [protected] and the email address is [protected]@gmail.com