Flipkart Complaints & Reviews

I had ordered a godrej interio almirah from flipkart on 10/6/2017 and paid for it upfront. The item is not yet delivered as on 18/7/2017, though the status on my account says delivered and installed. I have been following up with flipkart everyday, and i get only scripted responses that they will get back to me. My refund request is also not being processed. I just want my money back. I was told that all this will be resolved by 15th july, but nothing has happened.

I got an damaged home theatre.. I reported it later the inform that their representative will contact me.. But nobody call and no progress on my replacement.. I need replacement or refund.. Now it's been a week no contacts from flipkart.. Speakers are working but the sub woofers is not in a working condition.. And also the switches are not in the right position.. It has manufacturing defect

Sir,
I buy an apple i pad mini 16gb tablet and i cant use that i pad because its display is not good to use and i took to apple authuorised service center because it have warranty but they cjecked the material and say its not proper bill they told to me flipkart cheated u and i already compalint to you that time and send flipkart one bill but that also same bill so please clear mi item fast otherwise i am going to complaint consumer court
Order id:od[protected]
Invoiceno:focvldl17-57
Date of purchase:21/04/2016

Thanku

I have ordered samsung galaxy j7 prime (Black, 32 gb), but received defective item, i have raised issue to flipkart customer care but they denied to return or replacement, flipkart advised me to visit authorize service center to avail claim warranty, but they also denied to claim under warranty,
Order id - od[protected] item)
Order date - sun, jul 16th '17 12:21 pm

Suraj bhatt
[protected]

Hello all,

I am pratap singh i have ordered a iphone 7 from flipkart.com and it was suppose to deliver by today even i got an sms in the morning that my phone will be delivered today. Due to that reason i took the leave from my office because these courier guy never come to home they will ask to come somewhere and then give the packet. So was at home all day and waiting for him but just now i got the massage that your order will not be delivered today and it has been delayed for 20th july. I am very angry because jut because of this i took the leave from office i lost today's wage but these # people don't understand the situation of others. Today order was at the hub near me just 1 km far from my house but transffered it to ghaziabad hub just ask these mother # that from my house your ghaziabad hub is 15 km away and in the morning it was just near me. And even these ekart logistics guys dont have any customer support number where a customer can contact them.

This is not first time with me it happend with me many times.

So i would request you all please don't wast your time with flipkart.com better go to your nearest store and purchase the things from there.

My order no is : od[protected]

Ekart logistic tracking id : fmpp[protected]

Mobile number : [protected]

Name : pratap singh

I ordered a oppo f3 phone (Od[protected] with that you guys promised that there will be 2500rs make my trip gift voucher.

When i received order the voucher was missing, later they inform it will be sent in 1 month, it's almost 2 months now and i haven't received it yet.

It's last chance else i'll have to approach consumer court regarding this matter.
Also even after making numbers of call back request i haven't received a single call.

Hie sir/madam,
I have received a link flipkart-big-10-sale-offer.com
In that i have selected redmi mobile
And i have provided all the details which are required like delivery address and etc.., and my order id is m5df4gha4fj.
I have placed this orderin first week of july-2017.
Still i have not received any call or mail or sms regarding this issue.
So make sure that this will be resolved soon.
Thanking you.

Sir this is my order id od[protected] i have ordered this product on july 11 2017 i was ordered reebok ultra-speed shoes for 2469 rps but this flip kart people have send me different reebok shoes with different price tag box i was complained this on same day within 1 hour they told me that they will take the product and refund the amount immediately i explained them clearly what product i have received and i ask them send mail to courier person also they have informed me we have escalated the issue to courier team also but they told me this will happen within 14th july 2017 but they have promised to pick up product only on 15th july 2017 that courier person came to my home and he was refused to get product from me because he dint get mail from flip kart so we can’t pick up the order this type of issues we are facing often from flip kart and e kart people this people are trying to loot money from customers. We are explaining problem about the products to flip-kart and they are asking apology for their mistake and telling that courier person will come and pick up the order after courier person came but he was refused to take that product saying that we dint receive mail from flip kart after talking with customers executives they are telling that sorry we will solve the problem in next 24 hrs this is the way this flip kart people and e kart people are trying to cheat customers even though e kart office persons is complaining this is happen in flip kart not only for me lot of customers are facing this type of problems in flip kart so i request consumer court to take action against flip kart for cheating customers very badly i have every proof with me chatting voice record screen shots etc. I was very shocked to see both flip kart and e kart about fraud chain process

I ask every one don’t buy products in flip-kart they and their sellers and courier service are big fraud services even though i ordered mobile 2 days back i just cancelled that order after their fraud activities i ask every one plz be back to get products in flip kart. I can say amazon is best online site to get products they will give respect to customers their first preference is only customers and rest is next if it is amazon they will take immediate action and refund the money. Even amazon is foreign company but customers executives are good and also available for regional languages but flip kart is indian company they can speak only in english they don’t know regional languages but this is indian company lot of customers are facing with flip kart see this story is big but this is true

Every time when we calling their executives their response is our system is down call after 1 or 2 hours

Today they have promised to pick up product from me and refund the money even i asked them lot of times did you share mail to e kart people they have informed we already shared this product issue to e kart this time that mistake will not happen again we are sorry for that previous mistake but today wish master came to my home and he did same process once again he refused to get product from my dad saying that that he didn’t receive mail from flip kart so far this reason we are refusing to pick up product and he told flip kart people has not updated anything to us so this is they are trying to cheat customers again and again this process is going on for more than 5 days again i called flip kart executive and chat and they are telling your issue will be resolved within 2 days aim really upset on flip kart aim having their chat recordings etc. With me how they are cheating their customers they told me if wish master rejects once again we will take action against e kart manager but hear big fraud is flip kart when i said this they told me to wait for 2 days issue will be resolved and they have given me request number in[protected] only they are giving reference number but try to cheat me very badly they have not yet called me regarding this issue from the begging i was calling them about my product i ask consumer to take action against them they are trying to cheat customers badly aim ready to do whatever against flip kart

I ordered a product through flipkart. There was one option available for my pin code and i made an order. It was promised to be delivered in 6-7 days. On the delivery expected day i got a sms saying sorry the delivery is delayed. That was on saturday. Then i checked on monday evening since there was no call and information regarding delivery. On track order i found the delivery reached my city and out and undelivered pin not found on sunday and monday. So i called the customer care and said what i should do. They said its not deliverable and ask me to cancel and re submit the order. They didn't call me where the location is etc. This information i got after me calling the customer care. After waiting for 6-7 days they are saying to make the order again.

Dear concern,
I have purchased the le x526 smart phone by flip cart in oct 2016 by emi but later on i came to know that it has some issue in charging, the battery is also drainage itself. Since i have change the charger even then the phone has severe battery drainage & charging problem, moreover it is also in warranty please assist me to rectify the problem or better to change the hand set and charger please do the needful on urgent basis

Me and my wife received a few flipkart gift vouchers as our wedding present in jan and feb from our friends amounting to rs.15, 500 in total, but we have not been able to redeem it till now.
The person buying the gift card has to put the recipient's email id at the time of purchase. Unfortunately, in my case, my friend put my old work email id which has been deactivated.
I tried contacting flipkart to resolve it, but you cannot get through to the customer service representative unless you have an open order. I resorted to social media, and finally got a call from flipkart after repeated reminders, only to be told that the vouchers cannot be used and would have to be cancelled by the purchaser. However, there is no option to cancel the voucher on the flipkart app or website. Tried reaching out to flipkart again on social media, but i am getting no response. It is almost as if flipkart is discouraging people to use the voucher after purchase.
Flipkart shouldn't get away with not helping out the customers with the orders for which the money has already been paid. Hoping for some solution.

The incident took place today, as i order a salwar suit for myself from flipkart.com, today the delivery of parcel was scheduled, the delivery boy called me once but i was not able to pick up his call, when i called him back regarding my parcel, he didn't talk with me properly and he was talking in that way that by giving delivery of my parcel he was doing favour to me. I was really unsatisfied and disappointed by this, as being a loyal customer of flikpart, i was not expecting this because this incident has happened with me for the first time. I regularly buy products from flipkart but didn't face such things before, as i am salaried and i was not able on home to recevie my parcel, but the delivery boys who come down to give parcel are so helpful that they give it to my owner without infroming me becasue they were used to it but today what happened was not acceptable, from now onwards i will not buy anything from flipkart as whenver i will buy anything, i will have to face this situation evertime, the ordered which i did with flipkart was my last ordered due to unethical behaviour of your delivery boy. Kindly do something on this incident, else you will loose a loyal customer.
[protected] (Delivery boy number from where i received the call)

Order no : od[protected]
Ordered for two nos of magic mop on 6.7.2017.
Received only one number of magic mop on 16.7.2017
On the top of the box the invoice is raised for two nos whereas inside the box only one mop is there
Customer care number [protected] is non responsive/very bad

Flipkart customer complaint no: in[protected]

Hi authority,

I have purchased a leeco le max 2 (Grey, 32 gb) phone from your site on but unfortunately it's a defective handset even a huge defective having the motherboard issue (Told by leeco service center), they guide me to replace\ the item as soon as possible.

I did the same but your company gave me an another handset which has also the same issue (Board problem),

Now your customer care told me that for the replacement product we can't do anything neither replacement nor refund, so basically it's my mistake right...!! To invest 15k.

Now tell me is it my mistake to trust you as a big brand, it's my mistake to believe you for the assured product, why are you not even listen to my complaint, every day i am calling customer care and asking for kind help.

But i am failed every time, leeco service center needs one and a half month to confirm me whether this issue is repairable or not. As a customer i get this from you.

So finally i m looser, you guys are bound by your policy but what about me, what about that faith on you which i forced to shopped from you

Order id
Od[protected] item)
Order date
Tue, jul 11th '17 11:12 am
Amount paid
₹14, 999through cash on delivery
Subrat kumar mishra
Ani technologies, ola cabs, plot no-a/108, saheed nagar bhubaneswar canara bank, bhubaneshwar - 751007, odisha
Phone[protected]

I have ordered bajaj geyser in online but the seller itself rejected and wallet amount is not yet credit by flipkart yet to phonepe wallet. I called to phonepe wallet customer care and they are telling that they are responsible for the flipkart service.

Kindly let me know to whom i have to call to get my amount back. It is very worst service i have seen. Kindly contact to my number
[protected]

I have purchase a swipe elite plus mobile phone through flipkart with bill no:-f0yqi[protected] dt:[protected] and amount rs-5999/-.
Now i have display & touch issue with this mobile phone. I went to the nearest service at sec-16, rohini center but they refuse to give service saying the phone has been opened earlier infact the phone has never been opened. Please look after the issue and correct this as earliest.

My product is not deleverd on my delevery date am to much tired to get my products on time whn last tym purchase my product is also not deleverd on time my todays product is most important...and no one can help me...we will pay extra to get product on time but we never get product on time...

Sir

This behavior and service from flipkart is totally unacceptable i have been using flipkart from long time and never faced any problem before in returning an item.
This is a joke or what?? Flipkart's tagline is "returning or exchanging a item not a problem" and you are not providing this also to the customers
There is any limit for the numbers of returns or something like that then you should mention the customers about that so that customers remain careful while ordering instead you cheat customers not telling about the limit and one day you will not accept the return and create trouble for the customers.

Now if the shoes are larger in size so what should do with the shoes that is waste for me you are not providing return or exchange.

The day i got email from your side and rejected my return i called support agent on 11/07/2017 and talked to a supervisor and he assured me for the return and arranged a return on 12/07/2017 and get a email from your side for the confirmation of return and next day i got message from pick team that return has been cancelled by customer side. Then i called him he said that there is no internet service available as magistrate has imposed article 144 under ipc section ban on internet in bikaner city so it is not possible.

Then again i talked to your customer support on 15/07/17 he also told me that we are not denying your pick it will be done just wait.

So now two flipkart agent told me that return will be done and had a message from pick up team and also a email from flipkart. You can check the recordings also

And now you are denying my return without any reason and suspended my account. Now tell me where i am wrong.

So i am telling you, give me any resolution or i have to take legal action
I am sending you the mail from flipkart and sms from the pick up team

Dear flipkart,

[reference: order no: od[protected]]/ contact no.[protected]
Email : [protected]@gmail.com

I bought/placed an order for a lenovo p2 mobile and received it on scheduled delivery date i have discovered that the item has the following problem:
Problem found on 1st day of delivery,
1) 2nd sim loses network and goes black until its rebooted.
Solution tried: replacement of simcard, but no vail., still issue persist.

2) handset got freeze on home page, no buttons are working, cannot reboot/ restart / switch off, as handset comes with non-removable battery.
Solution tried: rebooting/ switch off do not work. Screen freeze since last i raised complaint.

I had raised these concern via website and got call for troubleshooting for same, but as mentioned screen has freeze on home page we were unable to do “anything”, hence cc had arranged technician visit for same.

To my shock, flipkart had cancelled my request stating no reason and explanation about same after 3 days. This was confirmed after calling customer care 3-4 times. Every executive had poor response stating “they are unable to get details / system problem/ technical glitch, etc.)

Later after several attempts to connect customer care, they assured the technical visit and replacement of product will be done soon, but the visit will be done on dated 21st july 2017, exactly a week after complaint was raised.

I’m deeply saddened by the cc and escalation matrix of flipkart, being loyal customer in era of fierce competition (Amazon / snap deal), it was a sheer negligence towards a regular/loyal customer. This has led to immense dissatisfaction towards flipkart.

I request you to resolve the problem, i would appreciate your replacement of item (Lenovo p2) asap.

I look forward to your reply and a resolution to my problem. Please contact me on phone no: 91-[protected]

Also find the attached with of freeze screen of mobile for reference.
Yours sincerely,
Aniket patil

Hello sir/ma'am

I'm dilip kumar nandi have an account in flipkart with this no[protected]. I had purchased a shoe of rs.899 in 20th march 2017 with order id-od[protected]. I had payment through my debit card. After that i'm not intersted with this product so i returned, and get back to money in refund process having rference no[protected]. But on 12th july 2017 i found that same amount debit from my account with same reference no. So i want to be know about that transaction and give a solution for this problem. Please kindly look at my problems.