Flipkart Complaints & Reviews

letsbuy — customer service is worst

Hi,

I ordered a Videocon 1.5 ton VITA PLUS -VBS53.CVL1-CR using Letsbuy.com but they delivered Videocon vns53 cd1-ct model. When i asked about the same they told we didn’t have the same model so we delivered the similar model.

Letsbuy guys will call you after raising a complaint in consumer complaints and tell they are very sorry for the fault in the service .They will also tell that we will look back the issue very shortly.
After a week of time they will not connect you to the corresponding person and also they ask to hold the call for a minute and they will royally disconnect the call after a minute.
I endded up spending 400 rs only for calling their customercare.
I would like to express one thing be straight and correct in your business. If you are not able to rectify the proble please tell it directly to the customer and sort it out.
I got my order somewhere at sept 14 and i still didnt opened the box simply waiting for the replacement.
I wold like to present a guy (called pavan) from letsbuy in consumer complaints forum.he will talk very confidently as such he will solve the problem with in 2 days but ending up with out doing anything,.
Their final agenda is the only one thing customer will get vexed up and will not call back and will accepts the whatever product they delivered.

order num Order # LSB-344857

([protected]@flipcart.com) I am very disheartened to inform you that owing wrong feedback of your courier company that nobody was availabl e for delivery of product on 18.10.2014, I have been not delivered as yet xiomi redmi phone which was booked on 15.10.2014. I am pursuing the matter with your executives but in vain. I am to say that courier company neither contacted me nor sent me any SMS. Without contacting me how courier company can be supposed to reach at residence for delivery. The fact is that my family members were available at home on 18.10.2014 and no courier boy came to my residence. Courier company is maligning the image of Flip cart.The suffering has caused me great mental agony. I humbly request you to take strict action against courier company for mis feedback under intimation to undersigned (as I intend to seek judicial remedy for mental agony) and my product may be delivered today itself (Ghaziabad, UP)

re you providing any responses here?


On 27 October 2014 12:23, Atul Jain <atul.jain.[protected]@gmail.com> wrote:
Also, since you are in mode of responding, do let me know what is the Value Add of giving a Date line to anyone? Does some one check the Facebook page of Flipkart? or is it being used only for Punch bag purpose o[censored]nhappy Flipkart customers?

On 27 October 2014 12:09, Atul Jain <atul.jain.[protected]@gmail.com> wrote:
Who cares what will you do in future when you were unable to move in full 1 week (even when i spoke to your floor supervisors).. You mean to say that you were HELPLESS, this time? and try to be HELPFUL further if some order comes in future!

On 27 October 2014 12:04, Flipkart Customer Support <[protected]@flipkart.com> wrote:

Hello Atul,

Order ID: OD[protected]
Product: Redmi 1S

Thank you for writing in and notifying us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused due to this.

We do not like to see our customers upset and inconvenienced. We always strive to create a positive customer experience.

We expect our courier partners to expedite delivery requests in a timely and ethical manner and are disappointed to learn that the same has failed in your case. I've notified this issue to our concerned team and I assure you that this issue will be solved within October 31, 2014.

I assure you that such transit related issues will not reoccur and you will have a hassle free shopping experience with us in future. We are providing feedback to the concerned logistics and our concerned team will work with the logistics to minimize such issues which adversely affects the experience of our shoppers like you.

We at Flipkart, are very serious about our customers satisfaction and we work hard to get to the bottom of any customer complaints. This missed opportunity to give you an enjoyable experience with us is something that we could never abide by. To ensure that this will never happen again, we are taking special measures.

We are here to address your concern and to ensure a prompt resolution. We will take ownership of the problem and we will follow-up until the problem is resolved.

Your kind understanding in this regard is greatly appreciated.

Please write back to us should you have any other questions or need further assistance.

Regards,
Anthony Nithen Paul
Customer Support

Incident History
Auto-Response 27/10/2014 11.35 AM
Dear Customer,

This email is for your reference only. You do not need to reply to this mail.
We will get back to you at the earliest.

Customer Support
www.flipkart.com


Customer By Email (Atul Jain) 27/10/2014 11.35 AM
Hello,

Please find attached the PPT and read it care fully. You will be able
to realize the difference. And this is on top of calling the CALL
CENTER of your esteemed organization on Daily basis from 16th to 22nd
of Oct (where i was fortunately able to speaks with Floor Supervisors
as well).

In case you are unable to understand the logic here.. do let know, for
me to explain.

--


Regards

Order- OD[protected] of Asus EeeBook


Not a single time the delivery was attempted at my office. My office remains open from 9AM to 9PM. I even kept my office open on sunday in anticipation of the delivery. I even complained on sunday that no delivery person has visited to deliver. I am a regular purchaser in flipkart and my office is located at a very prime location. I even asked the local delivery office contact number but that was also not provided to me. And today i got the message that due to several attempts delivery cannot be made and thus delivery is cancelled. However neither any delivery boy came to my office for delivery neither I got the call from ekart for the delivery. Take strict action against the delivery person and send my order.

Praveen Jain-[protected]

i ordered some items on 13th jan ..and not yet received 21th jan .. i want clam or more discount on the product i have purchased ...for late delivery

not delivering any product in uttar pradesh. can u tell me why?

i have placed an order on 11th febraury and made an online payment through credit card and they have delayed My shipment and each time i am calling the customer care they are disconnecting My calls.
I reside at hitech city, Madhapur but as i would be not available during daytime because i will be in office, So i give my address as delivery address. Shipment details showing as in the attachment why it taking this much time to delivery. Last month only i ordered a book it delivered with in 2days...

i did not get my lenovo a600 mobile.and today is a last date for it.
i want it within 2 days.

Placed an order with Flipkart on on 26-May-2015.
1st standard delivery scheduled on 29-May-15. Then 31-May-15. Now 1-June-15.
They don't even update the status on website for more than 24 hours.
And the call center floor manager are best .. They bluntly say - "the order was not a 1 day guarantee delivery", hence delay. Till 28th May they kept telling me it will delivered as per schedule. All of sudden on delivery day the dates kept on changing and with no confirmed assurance from Flipkart. Well if its not 1 day delivery at-least do delivery in standard 4 days time. No update on site. No update from call center. Bottom line - Flipkart Mantra : order all products on 1 day delivery guarantee else expect delays. The delay is for reasons best known to them. Worst part is absence of any information from them. If I would have paid extra Rs. 90/-, then they would have delivered me next day.

Home delivery not there and also
Flipcard delivery boy came to my village call me come this area within half a nour not came means I will return like that flipcard delivery boy restricted and attachment
What is this delivery immediately action in this delivery

ORDER NO[protected]

ORDER PLACED ON 24 June and today is 6 July..It is a prepaid order they are not giving any updates.I have called they several times and they talk rudely.They are saying it will be delivered soon.They are very poor in service after more than 15 days time they still to deliver the product within 1000 kn range.

Very poor customer service by Flipkart & their cc team even poorer...

moto e

i purchased a moto e on 3rd july all works good but from the last night it cant turned on m totally out of link due to this phone problm please help me or refund my money . thank you

incoming and outgoing voice did not come

when make a call or some time receive the call voice from caller didnt hear and same when some call received no voice come in mobile

UNNECESSARY DELAY

## OD[protected] pick is get scheduled from 20 July after delivering faulty product...but till date no pick and date is still extending ??? -every time come up with new excuse... -same happend with me on previous orders...

Mobile complaint

my cell phone voice sound problem

ABOUT THE ORDER

My order id is od[protected].I got a damaged piece.Please replace my order with new one.

Moto-e sim card slot not working

Order ID - OD[protected] Order Date[protected] My sim card solt is malfunctioning and its not reading the inserted sim. I want to get thos problem fixed or the phone replaced as it has hardly been 4 months o[censored]sing the phone

wrong shoes

I oderd addidas mid hike and i got another shoes with wrong size

refund hand blender

the product quality is very low and so noisy. wants to return and change my product to other brand

Homeshop18 — not fulfilling their commitment

I have booked order for fujifilm finepix digital camera model no. s1500 on 2/11/2009 and i have received this product on 17/11/2009. After receiving this camera i have checked its not working properly then i have told to homeshop18 costumer care and requst for take back this camera and return my paid amount but they did'nt want to accept my request. According to HOMESHOP18 "" 15 Days No Question Asked Money Back Guarantee: you can change your mind even after placing an order. we will take the product back and refund the full value of the product, only deducting the cost we have incurred in packing and freight. However , we rquest you to get in touch with us before using the product.""

kindly suggest me what should i do.

Homeshop18 — False commitment about delivery

Hi All,


I want to hightlight something about homeshop18. They are making false commitment to it's customers for delivering time.
For example on placing order they ensure you 6-7 working days (depend on product) but not fulfill.

now i recive my order & i didt found wifi function in my lg t500 . in home shop 18 clear specify wifi is in lg t500 u can also check. sir
costumer care delay my complain, plzzzzzzzzzzzzz help me ...i am belong in poor familyyyyyyyy

I ordered computer components worth rs 65000 and cancelled it after 3 days but I didnt get the amount back to my account..help me pls!!!

OMG!!! what did flipkart say on this?

letsbuy — i am not received my refunded money from cancelled order

dear all
i order a nokia c2-06 mobile online[protected] through online letsbuy site
my order no is LSB-316724
2 months waiting for the product delivery
i call customer care so many times
he tell that the product is not released it is nokia's delay
i am decided to cancel the order
after the the two months[protected] i caacel the order
but i am not receiving my money till to date
care number tell that the check is prepared
but delay post
i am very much dispointed the service
one order
three months
no result
my money my time is wasted
but the no use
letsbuy not give my refunded money till to date
what will ido?
ch.govardhan
[protected]

Hi,

I have also had a similar experience from Flipkart. I was supposed to receive the order by 25th. But, now the site shows my order has been cancelled and the money has been refunded. I have not received my money back. I am amazed at how bad the service at Flipkart has become now.

I want to make a complaint regarding this wherever I can.

Thanks
Linta Mathew

I have ordered a Logitech Z103 2.1 Multimedia Speakers (Black) at Rs. 1192.00 from flipkart.com on 08 Nov. 2012 , they promised to deliver product/ shipment in 2-3 working days. today 12 days over I don't receive my ordered product, they are not ready to refund my amount which i have paid on 08 Nov. 2012, please help me, I have attached an e-mail print screen which i have received after order.

Thank you,
Veerbhadra