Flipkart Complaints & Reviews

I was ordered an home theatre from zebronics on 2nd November. It was delivered in 3rd nov in damaged condition. I'll apply an replacement request same at the time. But today was 8th November but i didn't get any resolve from Flipkart. Kindly requested to company that approve my replacement request as soon as possible.

I have an account with you on the same email address with mobile number [protected] which was abruptly blocked on[protected] evening.
I have placed one order of about 12 items and another one of 31 grocery items with this account on[protected] .

Out of the 12 miscellaneous items, 4 items were wrongly delivered items ie., products delivered were not the ones I had ordered. Out of these 4 items, 2 were delivered on[protected] for which I registered my complain on[protected] afternoon immediately after receiving the wrong items, ie., on the same day before my account was closed, for which the customer care said that my complaint will be resolved within 48 to 72 hours. Meanwhile i started getting the delivery of the remaining items, out of them, there was a problem of 2 more wrong items delivered by the seller, e.g., I had ordered a brown color bag instead I got a BRICK RED COLOR BAG and so on.

Anyways again I called customer care for it but they could not take my complaint for the same and said that they can not access my account as it has been permanently blocked by the backend team and said to contact here for my complaints.

NOW GET THE PICK-UP ARRANGED FOR THE 4 WRONG MISCELLANEOUS ITEMS MENTIONED BELOW AND ONE GROCERY STORE ITEM, "GROUNDNUT" HALF KG 2 PACKETS WHICH HAVE FUNGAL INFECTION AND ALSO CREDIT MY 388 UNUSED SUPERCOINS TO MY OTHER ACCOUNT WITH NUMBER [protected].

LIST IS AS FOLLOWS-

A) Campus ladies shoe (1 pair) . Complain about which already made on[protected]
INSTEAD OF LACES SHOE, SELLER HAS SENT VELCRO SHOE PAIR

B) Action shoe (2 pairs) complaint made in[protected]. SELLER SENT IT IN FLIPKART CARTOON PACK, NOT THE ORIGINAL COMPANY PACK BOX BECAUSE OF WHICH THE PICK-UP BOY REFUSED TO TAKE THE PICK-UP AND SAID TO CONTACT THE CUSTOMER CARE FOR THE SAME AND I HAVE ALREADY REGISTERED THE COMPLAINT IMMEDIATELY AFTER HE REFUSED TO TAKE THOSE SHOES ON THAT GROUND ON[protected] AFTERNOON ITSELF.

C) Ladies purse (1) which I ORDERED OF BROWN COLOR BUT RECEIVED RED COLOR PURSE INSTEAD.
SINCE THE PRODUCT WAS DELIVERED TO ME ON[protected], SO I COULD NOT REGISTER RETURN NEITHER MYSELF NOR BY CUSTOMER CARE AS THEY SAID THAT THEY ARE ALSO NOT ABLE TO ACCESS MY ACCOUNT AS IT WAS BLOCKED BY YOU PEOPLE.

D) One grocery store item ie., raw groundnuts, 2 half kg packets were rotten ie., received with fungus infection.

REGRETS AND QUESTION ASKED BY FLIPKART-

1- IS THIS HOW YOU TREAT YOUR SO CALLED " PLUS MEMBERS "
.
2- YOU SHOULD HAVE
GIVEN A NOTIFICATION AT LEAST ONCE AQ EARLIER BEFORE OR MAY BE WHEN THE CUSTOMER IS PLACING THE ORDER STATING THAT YOUR ACCOUNT COULD BE BLOCKED IF MORE RETURNS ARE MADE. MOREOVER, IT'S YOUR SELLER'S FAULT MAXIMUM TIMES WHENEVER THERE IS ANY RETURN MADE BY CUSTOMER WHEN EITHER WRONG/DIFFERENT ITEM IS SENT BY THE SELLER.

LOOKING FOR A QUICK AND FAST RESPONSE FROM FLIPKART AS ALREADY ONE MONTH HAVE PASSES BY.

DR. ARUNA GUPTA

This is again a Gentle Reminder. I have still not received a valid response from your end that why the account was blocked, since my products are damaged . I have all the pics uploaded as well with evidences . I need urgent action to be taken on this, what about my ongoing orders? Is there anyone who can actually resolve this issue? I have already posted the concern on linkedin and twitter and now I will make sure that this is highlighted with the tag name of your company on other strong platforms as well. there was no communication done from my side, not even a single proof was asked from me to justify that I am wrong here, just because the no. of returns are high. I have no information about my money in the wallet, no information regarding the ongoing orders. No information for damaged products which I have as proof. This is very very pathetic. I will not leave you guys like this torturing me and making fool of me. I will proceed to higher authorities to the extent where I can. This is very very worst service!!!

I NEED SOMEONE TO CALL ME RIGHT NOW AND ASSIST ME IN THIS CASE . I AM TORTURED BY YOU GUYS SINCE LAST 15 DAYS. YOU PEOPLE HAVE NO VALUE FOR CUSTOMER'S TIME. THE CUSTOMER CARE EXECUTIVES ARE CUTTING THE CALL WITHOUT ANY RESOLUTION AND KEEPING THE CALL ON HOLD!!! I WILL ATTACH ALL THESE COMMUNICATIONS NOW ON FACEBOOK PAGE AS WELL AS THE NEXT STEP. i WILL MAKE SURE YOUR COMPANY SUFFERS WITH A BAD TAG NAME IN TERMS OF CUSTOMER SERVICE. MY PEACE OF MIND IS HARMED MY MONEY IS HARMED. I AM INVESTING TIME IN MEANINGLESS TALKS WITH YOU GUYS.

Hi,

My product delivery date was 17-Oct-2022 but still it is not delivered.

Order Id : OD[protected]

My account was unblocked please unblockde my account my alternative contact number is [protected]

I have ordered products worth fifty thousand rupees from big billion sale offered by flipka in the month of September 2022. Many products shared were different from the ones ordered or missing item like if i ordered 2 luggage bags only one was received and other missing item. Due to to this i was trying to raise complaints to flipkart but unfortunately they have blocked my account without any reasoning and without support. My most of the orders were prepaid and yet not dispatched being 20 days now, neither i am able to raise any complaint via mail or phone as they are me as block account.
It definitely seems that sale is indeed made to defraud customer. Kindly help me get justice in this regard.

I have ordered one computer table and I received it on 12 Nov in damaged condition so on the same day i made a customer support complaint for replacement as I don’t able to see replacement option in my oder details as product delivery status was not changed and after making 2-3 complaint it got changed on 20Nov so i just raised replacement request till then i am daily raising a complaint and talking to customer support team but they simply saying sry for inconvenience just wait for 48hrs ur problem will be resolved but its been almost 1 month till yet i didn’t get my replaced order I contacted to seller as well and share all the info regarding damaged part he is also making fool just saying wait 2-3 days every time when i trying to reach them flipkart promised me max by 8th nov ur prob will resolved any how but now also they asking for 14th Nov time is this joke or what.
Very disappointed with this kind of pathetic service provided by Flipkart i never bought any product in future with 3rd class site. When i called to customer care and asked them to transfer my call to ur senior escalation team member so they simply said we don’t have permission to transfer call i do have phone recording of it. What a fraud service provider Flipkart is.

Attaching snaps for ref.

Order ID: OD[protected]

I purchased two quantity of GM 3060 Spike guard in single order on 3/11/2022 but both were of old stock (2019) and had clear signs of being used products (scratches on body). Therefore I placed return request for them and recieved an email on 3/11/2022 9.45pm, which showed both products to be returned under single return id[protected] on 4/11/2022. I followed the instructions and returned them together. But the refund has been granted only for 1 quantity.
Later the agent had again visited (6/11/2022) to collect the second product under return id[protected] but since I had already given them together on 4/11/2022 under[protected] according to email, I had nothing with me. Flipkart's technical bug caused all this erroneous email instructions and then separate return request generated for second product. The refund is not given for the remaining 1 quantity even after collecting them together.
Why should a customer lose money on 1 product after following instructions clearly and returning both products?

Complaint against
FLIPKART
Online shopping Mall

Order ID
oD[protected]

Subject

As Flipkart cancelled the order blaming it on our shoulder. Our remark reaction to such shameless, cheater Flipkart as follows.

Such a liar you are.
I have never cancelled this order.
You failed to deliver it for the last three weeks and now to put your failure and deficiency on our shoulder, you are falsely and shamelessly telling that we have cancelled the order. Submit the proof of our cancellation. Never seen such a cheater and shameless people like you.
RK Agarwal

Flipkart auto cancelled my return order pickup after the return window was closed after delaying the pickup and the return window was closed. Since 16 October, they are saying that I will get response in 24 hrs but nothing happens.I am fed up .

I have ordered a jeans from flipkart on 13.10.2022 via Order ID OD[protected] for Rs. 3229 and received on 18.10.2022 after opening the parcel i found that instead of jeans there is old shirt, I made a complaint on flipkart at the very same moment regarding the same and they asked me to wait for few days. On 20.10.2022 they have accepted the replacement request and placed a new order for the same. On 29.10.2022 replacement has to be done but the Ekart logistics-FNPP[protected] delivery partner refused to exchange the product and gave me the reason hat i dont have such information for the replacement and you have to talk to flipkart customer care and he went back, at the same moment i called customer support and informed them the same and again they asked me to wait for 3-4 working days On the same day in the evening time i receieved a message from flipkart that your replacement is done and other product is delivered to you, but in actual delivery boy refused to do that and no such activity was done and again i contacted flipkart and informed the same and they told me to wait for other 3 days but there is no resolution done by there team and since then i have made multiple complaints but there is no response from flipkart and i am fooled by them of Rs. 3229.00, I am in such a bad trauma after being fooled by them This fraud is majorly done by delivery boy and flipkart seller

I ordered two computer RAM modules, worth 10.5k each (thus total 21k). Both arrived at same time and one of the box had a stone nicely packed in a newspaper and the other had some junk. Contacted Flipkart for this fraud and received no help. They just seem to ignore me and hope that I will forget this after a few days

Complaint against
FLIPKART
Online shopping Mall

Order ID
oD[protected] we

Subject
Flipkart shipped on 21st but not delivered still on 7th November. Where the parcel has gone?
RK
Order confirm down 18th October 2022.
It is 7th November 2022 today.
Three weeks elapsed away.
Not delivered yet.
For the last two weeks, Flipkart says-it will be delivered in a day or two.
And for the last two weels their a day or two has not expired.
What a deterioting efficiency Flipkart has developed towards customers to prosper in India.
How much trouble, trauma and waste of time this Flipkart is causing to us. Who is responsible?
Obviously the arrogant and adamant attitude of Flipkart.
Look at the attached screenshot PDF copy of the order status, a laughing stock of Flipkart.
It says- shipped on 21st October and out for delivery on 31st October. But still not yet delivered till 7 November.
If such a Flipkart is dragged to the consumer court for purposeful persistent harassment, they will be slapped by the consumer court with heavy compensation and penalty of ₹ 50, 000.
RK Agarwal
Attached
PDF screenshot copy of their laughing delivery order status.

Hi,

We are Flipkart seller based in Moradabad 244001 (U.P)

We are enrolled in Both flipkart Hubs Small And large but no one picking up orders from past one month we are raising Complaints But no resolution Provided To us.

Please check our Mail as follows-
Firstly They delay the inquiry and pickup time crosses and no one comes than close the ticket stating order is cancelled by the buyer . Lakhs of orders are being cancelled like this. We are on the verge of closing business our employees are loosing jobs We have taken loan for inventory why you people not resolving the issue.
1.We are in big problem no one is providing resolution.
2.Customer support is giving false resolution and closing our tickets.
3.No pickups are being done from small hub and large hub.
4.Daily we are raising complaint sometimes they close saying all orders are already picked however they are in our premises.
5.Lakhs of value orders have been cancelled due to this from past 25 days.
6.We have raised several inquiry regarding this. IN[protected] latest.
7.Old= IN[protected] IN[protected] IN[protected] All of them being closed stating order cancelled or already picked up.
8.We are already enrolled for large hub and small hub however no orders are being picked up by any of them.
9.We have requested for third party courier enrollment but they are saying you cannot opt for that as your 244001 pincode has large and small hub.
10.We have taken loan on our inventory please help us sir you are our last hope.
11.We are loosing business our employees will be jobless.

Thanks ZCI

Hi Team,

My payment for smart upgrade plan was due, for which my phone got locked and I did not receive any notification for the payment as well.

I raised this concern with the customer care on 4th Nov where they had assured that my issue will be resolved maximum by 7th Nov.

I have already made the payment which has already crossed more than 72hrs and my phone is still locked. I have tried reaching the customer care more than 10times and my issue has not yet resolved.

This is really affecting me a lot and I have explained this to the customer care Team each time I have contacted them but thus far my issue has not yet been resolved.

Please assist.

I ordered study table on 7th November order id is OD[protected] delivered on 22nd November.installation should happen on 23rd November or next day but it not happened because of installation service not available in my delivery address .to fix the issue i have contact flipkart multiple(nearly 20 times to finish the installation .

6 to 7 technician contacted me but all are different district so they have cancled all the times, so i decided this process hectic and they are not going to install at all.

again contacted flipkart for return and refund inc[protected].after one day technician called for uninstallation (without installation how they are going to uninstall?) and he is also different district soo uninstallation also not going happened today return canceled.
called care today again they have submitted return request with uninstallation but sure it will not going to complete because.

not sure how they are going to resolve my issue.without technician

Finally i need to return this item with refund .

Thank you.

I had purchased A led tv from Flipkart with my friends Id MI 4A horizon on Jan 2022 which is under warranty, now the Tv is under breakdown i need it to send for service center Flipkart is not responding for the Complaint. my order no is OD[protected]

OD[protected]
Take imediet action on it and refunded.
Ordered Oneplus Nord CE 2 Lite Mobile through flipkart marketplace amount of 20028. delivery boy called me morning to deliver my product but he comes to deini after 6pm finally takes cash and delivered my orders. While I opened my percel using unboxing footage I found there completely empty box seald item completely missing flipkart seller scam with me.

I am 4 years to go continuously Shopping from flipkart never faced this kind of issue Erlier in my purshace Life. this time very much upset and struggle.

I raised return request on application but still not received refund amount.
Return id -[protected]

Please take action against flipkart and refunded my money imedietly.

otherwise i will go highcourt for demand of this issue if needed.

In the month of October 2021, I booked a round trip flight for 13 jan -17 jan 2022 BANGALORE TO PORT BLAIR & VICE-VERSA via flipkart. Full amount was paid through my sbi credit card.
The return flight was cancelled by indigo airlines 1 day prior to journey i.e., 16th Jan 2022. I received the credit shell certificate on 20 January 2022 via email from indigo airlines.
In may 2022 when I tried to book my upcoming flight through that credit shell, it was'nt successful so I called indigo airlines customer care, they told we already transferred full amount to flipkart, so i emailed and call to flipkart customer care multiple times even cross-checked with my bank also.
I called flipkart customer care then they assured me my full refund of
Rs.10236 will be process to my sbi credit card(original payment source) within 5-7 days. but Money wasn't reflected in my account. The same follow up procedure is On till today.

They asked to share the bank statements, email proofs from the bank that they haven't received the money in original source etc., we shared with them to verify but no fruitful revert from the Team.
Later they asked to share the alternate bank account details to process the money but nothing received till 7th nov.

I had several email and phone conversation with them but they still not refunded my money yet, it has been about more than 11 months.

now flipkart customer care team is not responding to my emails.

please take appropriate action against the flipkart for this wrong practice.

OD[protected]
Ordered Oneplus Nord CE 2 Lite Mobile through flipkart marketplace amount of 20028. delivery boy called me morning to deliver my product but he comes to deini after 6pm finally takes cash and delivered my orders. While I opened my percel using unboxing footage I found there completely empty box seald item completely missing flipkart seller scam with me.

I am 4 years to go continuously Shopping from flipkart never faced this kind of issue Erlier in my purshace Life. this time very much upset and struggle.

I raised return request on application but still not received refund amount.
Return id -[protected]

Please take action against flipkart and refunded my money imedietly.

otherwise i will go highcourt for demand of this issue if needed.