[Resolved]  Flipkart — Bad customer service

Address:	700039
Website:	Flipkart

Hi,
My name is Paul I am really unsatisfied customer with the kind of customer service that was provided to
me and hope the matter will be dealt on a serious note as well. I want all
the calls to be monitored and heard starting evening 18th Oct'15 . I spoke
with representative on 19th Oct'15 where the matter was escalated regarding
the product I ordered and was given an assurance it would be resolved soon.
However when I called today i.e. 28th Oct'15 around 1:44 PM and spoke with
Madura seems like the matter was never escalated the way she approached me
as I was given a fresh escalation no where the same was provided to me on
19th Oct as well and I did receive conformation email as well that it will
be resolved by 23rd Oct'15. I also spoke with Yashass as well who escalated
the matter immediately to his manager. I spoke with Robin Augustine who was
supposed to be the manager. I was really shocked and astonished to find the
way of his customer service. He never listened to me properly, muted the
call and then he hung up on me. Not really sure this is the way how
manager's should treat the customers. I called back again to have it
escalated spoke with Srinath and Nasim to escalate the matter. I am really
not satisfied with the service that was provided and I really want this
matter to be dealt in serious way and provide me with update. Else I would
like to further escalate the matter as I believe all the calls are being
monitored for quality purposes. Also hope this message is passed on to CEO
of the company as well so that the service would be much better in future
for all the customers.

Thanking you
Paul