Flipkart — Bank Offer


I have ordered a phone OnePlus Nord CE 2 Lite 5G (Blue Tide, 128 GB) (6 GB RAM)
Order number OD[protected]
Website was showing there is 10% instant discount which was never applied while I placed an order.
I spoke to them immediately and they keep on giving me runarounds and have raised over 7 cases.
Twice their senior representative contacted
they did not know about the issue, they ask me(Strange), Ideally they should go through details.
Secondly, they keep telling me irrelevant things, Like explaining me about no cost emi and total mrp on box of packaging never getting to the point.
Attaching few screenshots here as well that show offer was applicable.
Their system had some issue and never does show discount anywhere on the Bill.
Their senior team is telling me if any instant discount is offered it would not be displayed on Bill.
I dnt know what is happening, No help and I am feeling being cheated.
I call and everytime their representative tells me they are raising it and it would be escalated .
it has been 7 days or more.
Please see if I can get any help
+3 photos
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Flipkart customer support has been notified about the posted complaint.
Dec 06, 2023
Updated by RupeshGoyal
False info, new case was reopened and they closed it mentioning issue is resolved. However, it is never resolved yet.
They show something and give something, I am really upset and hope it gets solved this time.
Dec 07, 2023
Updated by RupeshGoyal
Someone from their senior team contacted and said incorrect things, as per them, Offer was showing before purchase and not reflecting in bill so we can not do anything about it.
This is really pathetic to see such service from Flipkart. I am really upset now. Please see if something can be done.
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