Flipkart — Blocked account and by this its Affecting my cibil score.

My registered number is -[protected]
Harsh kumar.
First of all my account has been blocked in the month may. I was a Flipkart Plus member along with a pay later customer. I used the pay later amount at approx 7000 I had my due amount to paid but unfortunately I am unable to pay because I am logged out (blocked).
I got a link on my register mobile number as well as on my email but the link automatically go to the application and need to be log in for further payment.I need to clear my due. If an unable to pay my bills as you can see that uts already several months passed this is on my cibil score too so Kindly help me out with this please I can't even order things from Flipkart as I had no account of access. Please unblock my account so that i can pay my due amount.
It's an humble request to flipkart from a customer.