Flipkart — Blocked my account stating unusual high Returns in my account.

Address:

Alibag, Raigad, Maharashtra

My complaint is regarding the blocking of my account by Flipkart. My account has been blocked by Flipkart without by prior intimation. After many complaints and raising of queries it was informed to me that there are unusual high Returns in my account due to which the account is blocked.

It is to submit that the Returns in my account is in account of mistake on the part of seller or Flipkart. My reason for return was only due to incorrect products, expired product, damaged products and like.
Something to highlight, whenever the return was requested at the Flipkart it was supported by proper evidence as per their policy, i.e., they require photo of items, also their investigation team does the investigation related to return which after being satisfied by the team was returned.

I tried to submit a return request for the AMKETTE Evo Gamepad Pro 4 with Instant Play Bluetooth Gamepad which I ordered. But unfortunately, I received a damaged unit(which I suspect is due to manhandling of the package by the courier). However, Flipkart blocked my account stating unusual high Returns in my account.

I am using my Flipkart account since more than three years. Also, I would like to inform you that I have more than 1000 supercoins earned in my account. Multiple times the complaint is raised at Flipkart support through calls as also email but no solution received till date.

I thus request your forum to intervene in the same and get my account unblock with all the benefits.