Flipkart — blocked my account unreasonably

anillahoti

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400020

I raised complaint to flipkart for one of seller who was listing product but was cancelling orders. They assured me action against seller but rather blocked my account unceremoniously.
They raised allegation of me being reseller.
I have bought all products for personal use till date.
My account is very old on flipkart.
They stopped giving response or reply to my point by point queries.
I am genuine customer & my account should be unblocked.
If flipkart had issues with any order they should not have allowed placing order as they usually not allow. There was no warning given & straight account was blocked.

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Flipkart Customer Care's response Hi Anil,
We'd like to let you know as our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

Jun 25, 2019

Updated by anillahoti I believe there is big misunderstanding. I am flipkart user since long & have been purchasing products for personal use.
I have bought all products for sel[censored]se. Kindly either have a discussion over phone where I can clear the misconception. I am vivid online shopper & purchase from Flipkart & many online sites. There has never been any issue with any of the sites. This is first time Flipkart has acted without listening other side.
Please check all history & unblock my account.