Flipkart — Business Expert Program

Website:

seller.flipkart.com/index.html#dashboard/growth/account-management?category=PAM

I am writing to express my extreme dissatisfaction and disappointment with the services provided by Flipkart through the Flipkart Business Expert Program, which I subscribed to on the 7th of August. This program was supposed to assist us in optimizing our product listings on the platform, but to date, we have not received any tangible service, and our attempts to contact your team have been met with frustrating silence.

When we initially signed up for the Flipkart Business Expert Program, we had high hopes for improving our online presence and sales. Regrettably, our experience thus far has been nothing short of a disappointment. The following issues have arisen:

Lack of Communication: We have made multiple attempts to reach out to your team to discuss the progress of our project and clarify our expectations. However, we have not received any response from Flipkart representatives.

No Work Initiated: Despite our subscription to the program, it is disheartening to note that no meaningful work has been initiated on our product listings. We expected prompt and professional assistance, but it appears that no effort has been made to address our needs.

Unreasonable Delays and Excuses: On the rare occasions when we did manage to get in touch with your employees, they provided us with vague and unsatisfactory excuses for the delay in service. This lack of transparency and accountability is unacceptable.

We believe that our trust in Flipkart's Business Expert Program has been misplaced, and we are deeply disappointed by the level of service we have received so far. We entered into this arrangement with the expectation of a professional and responsive partnership, which is sadly lacking.