[Resolved]  Flipkart — buyback guarantee fraud

Address:

New Delhi, Delhi, 110088

This complaint is regarding fraud scheme of flipkart. They call it buyback guarantee on phones.

I bought a honor 9 lite "sapphire blue" colour phone with a buyback guarantee amount of rs.7000 which was delivered on 29th march 2018. That is if i bought a new phone after 6 months (29th august 2018 or afterwards), i was supposed to get a discount of rs.7000 on the list price of new phone. But i have been trying to buy a new phone ever since from the same account on which i ordered honor 9 lite, but the error is displayed as 'abb is not enabled for this account'. I have talked to their customer care several times; tweeted to them; also sent dm on twitter. Despite this, they are not resolving my complaint. Their own turnaround time of resolving my complaint has passed three times already. Out of frustration, i have deactivated my account on flipkart and don't intend to return to them.

Complaint id is in[protected] and in[protected].

At the time of buying the phone, the order showed it to be 'glacier grey' colour, even though i bought a 'sapphire blue' colour phone. I also raised a complaint that time with flipkart customer care (In[protected] pointing out the mistake at their end, but they confirmed through email on 29 march 2018, that i will not face any problems while trying to claim buyback guarantee.

I would advise all the potential customers not to buy this fraud scheme of flipkart. And i have a been a customer of flipkart for the last 10 years or so.