Flipkart — buyback policy fraud

Address:

New Delhi, Delhi, 110016

Hi,

Greetings!

The company sells buyback policy but doesn't adheres to the terms and condition of it. I wanted to purchase a new device with buyback but the delivery boy denied the pickup of my phone because of a minor scratch, however the policy claims that the phone should be in working condition, the screen must be intact and it should switch on, IMEI no. should be valid etc. My phone adheres to all such policy but because of the delivery boys claim my pickup was denied (order I'd: OD[protected].

As a response I contacted the customer support team (incident I'd: IN[protected] which was procratinated at first and ultimately my delivery was cancelled by the seller claiming that I have cancelled this order which isn't true.

Now even after the cancellation, I can't find buyback option for other phone purchase. The buyback widget has been disabled by flipkart and that too for non of my fault.

It has come to my notice that many other people with buyback are facing similar kind of issue and flipkart isn't taking it with seriousness. Therefore I would like you to do the needful because we as end consumer feel cheated. I am attaching few sample for reference.