[Resolved] Flipkart — cancelled my order without my consent and now I can't reorder | |||
I have placed my order of poco f1 on 25th October 2019 order id OD[protected] as i have a new deal of realme xt mobile so i want to cancel my poco f1 order as per flipkart's policy seller doesn't allows you to cancel the order. So now on 29th of October i order a realme xt phone with the same exchange offer and same mobile to exchange order id OD[protected]. Now on the shipment of realme phone they cancel the order on 30th of October reason stated that phone is out of stock . After my concern they mailed me that you have ordered the exchange the same phone in both of the order. After raising the issue of flipkart policy that seller has only rights to cancel any order. Now even if i am reordering the realme xt it is out of stock plus now it is 1275 rs costly. I am outraging their policy of seller centric and not giving user any rights even the order is prepaid. Attaching the Screenshot of how i am unable to cancel that poco f1 product because of this i have exchange ordered with the same phone. Was this information helpful? | |||
Dec 4, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 01, 2019 Flipkart Customer Care's response Hi, We are sorry to let you know that your order for Realme XT (Pearl Blue, 64 GB) has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 07 Nov 19 and it should have been reflected by now. Hence, closing the complaint from our end. Your kind understanding is appreciated. | |||
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