[Resolved] Flipkart — cancelled order for realme xt phone. | |
I ordered a phone via flipkart.com on 2nd october 2019. I paid an amount of rs 9539 and the promised delivery date was of 5th october, 2019. I didn't receive my order on 5th. Even the address was correct and the customer support confirmed that it's a mistake from their logistics team. Upon tracking i saw that my order was shipped to kerala delivery hub whereas the delivery location was bengaluru. Upon raising a complaint with the customer support team over chat, call and email i was assured that i would be receiving my order by 10th october, 2019. Today i just got an email stating that the order has been cancelled and the customer support team is stating my address as "undeliverable". They have not even refunded me the entire amount. Request you to kindly check this and provide me appropriate compensation for my trouble.
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Nov 13, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Oct 10, 2019 Flipkart Customer Care's response We will revert on it.
Verified Support Dec 30, 2019 Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'Realme XT (Pearl Blue, 64 GB)' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 10 Oct 19 and it should be reflecting in your account by now. Your kind understanding is appreciated.
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