[Resolved] Flipkart — cashback is not credited in bank account even after 7 months

sunny.shah

from AHMEDABAD, Gujarat

Address:	Ahmedabad, Gujarat, 380063
Website:	www.flipkart.com

I have placed order on October 08, 2017 and my Order Id is OD[protected].

That time flipkart have offer of 2000 instant off and in addition 10% cashback up to 2000Rs. for Axis Bank Credit and Debit Card members and they will do cashback to bank account after 3 months.

In this order i have paid through Axis bank Debit Card. and i should get my cashback in January-2018. But still i haven't got any cash back and when i call to customer care they always give different answers.

customer support reply on[protected]
[protected][protected]
We would like to let you know that you palced order in October 08, 2017, you choose COD mode, The offer applicable only credit / debit card at the time of the purchasing the order.

customer support reply on[protected]
[protected][protected]
As discussed, we are sorry to let you know that your order�Redmi Note 4 (Black, 64 GB) is not eligible for the cashback as the offer is not valid on international cards and also applicable on selected cards for further queries contact the bank.

Detail of Axis Bank Account Branch(It is in india)
[protected]
UTIB0003372 - IFSC Code Details
Bank : Axis Bank
State : Gujarat
Branch : Panjarapol
City : Ahmedabad
IFSC Code : UTIB0003372
Branch Code : 003372
Address : Gr Flr Shop No 3 Shivalik Plaza Opp Ama Centre Iim Road Panjarapol

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Nov 11, 2019

Complaint marked as Resolved

It is possible resolve this complain by Consumer Complaints otherwise Flipkart is not going to pay my cashback refund.

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

Flipkart Customer Care's response We will revert on it.

Jun 08, 2018

Updated by sunny.shah Yesterday on June 07 2018, 07:25 PM I got a call from flipkart team and there was a girl on call.
She has assured me that flipkart team will send cashback into my bank account within 5 working days.
she has asked me to give my bank account details but i can't give her directly on call so she told me that she will mail me about required details of bank and mine and i need to revert on that mail. But as a bad experience still i have not got any mail from flipkart team.

I am requesting flipkart team, please call me or mail me because its almost 6 months i have not got my money or do one thing give my cashback with an standard interest.

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Comments

rudrabhai

from Ahmedabad, Gujarat

Flipkart customer support is not good.cashback is not com on time . plz improve customer support

sunny.shah

from AHMEDABAD, Gujarat

They haven't tried to call me and still i am getting this kind of mail from flipkart. They are literally lying in customer support so that they can play safe game.

Here I am attaching mail which i have got from them and i am also attaching my reply also.

Flipkart if you have tried to contact me than you may have a call log of 25th May. Please follow on issue rather than giving excuses.