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DEAR FLIPKART CUSTOMER (DIS ?) SERVICE namely - Ms Sinha and Mr Sindhu As is evident from my many mails that I am running into a brick wall. Sequence is as follows: 1. I call up flipkart and explain that I was supposed to get a refund on two accounts for items bought (details in previous emails) 2. flipkart CS tells me that the refunds have been processed and credited to the cr card, therefore I should contact cr card customer service 3. I call up cr card customer service and they tell me no such refund has been received from flipkart. 4. I write an email complaining of the same to flipkart. 5. I receive an SMS informing me that my issue will be resolved expeditiously. 6. I receive an email saying the amount has been refunded and I should contact cr card customer service.\ 7. return to serial no 1 above. It shamefully evident that all claims to good service (etc) have been laid to rest.To further substantiate, I have the following to say: - I am asked to send my bank statement and in the same email of yours it is written plz dont give statements unless specifically asked. It is noteworthy that I sent them coz you asked for them. - I mentioned that the email is password protected, but citing company policy ur executive does not want to take it. He wants me to remove password and re send the statement, which I cant coz I dont know how to. Does that mean I should buy on Flipkart only if I have a certain level of competence on handling adobe ? or should I first learn how to remove password and then hope for a solution to my problem ? - I am given a reference no to mention to Cr card customer care which they say is an internal ref no of flipkart and not of the banking system. How am I supposed to convince a third party ? -On a single complaint for two orders as under, I get two (supposed ) resolutions, none actually leading to anything meaningful. Having wasted another half an hour today (today's quota dedicated to a good buying experience at flipkart), allow me to come to the point. Plz provide me the following: - A UNIQUE BANKING SYSTEM GENERATED TRANSACTION ID VIDE WHICH THE SAID AMOUNT HAS BEEN REMITTED TO MY CR CARD ACCOUNT AND THE DATE OF THIS TRANSACTION I would be extremely grateful thanking you